The UPS Store - Palm Desert, California

Andrew M.

Every time I stop here for returns, it is hit or miss on the wait time, but there are always great employees helping you out. It's either I get frustrated with the people in front of me, or the line behind me is frustrated. Today, I had one return and 3 overnight packages for valentines day. No one was there when I showed up, but they started lining up quickly. I felt bad trying to rush the employee through the process as he was extremely thorough with the details as he should. I have shipped A LOT over the years, so I am very familiar with the process.

I highly recommend you pay for your postage at home and just drop off here as it's usually one employee helping everyone. 9 times out 10, it's busy, especially during the holidays, obviously.

Kylie M.

These people move slow or don’t know what they are doing. Do yourself a favor and just go to a full service UPS store. This one sucks. Waited 20 minutes for them to tell me I need a box, do they not sell boxes? No help, waste of time. Don’t go here if you are in a rush.

Duke G.

Had a package delivered there. Paid for shipping when I purchased my item. When I went to pick up my package they charged me $15 ($5 per day) for holding the package. I received the email that the package had been delivered on the 27th. Picked it up on the 29th. Never again.

Theo O.

LYLE is upbeat, competent, and helpful. He is the best UPS store employee I have ever worked with! He deserves a promotion.

Thank you Lyle !

Sniper U.

I really love this place. They have amazing customer service. I like doing business with nice people and Peachy (the owner) is one of the nicest people I've ever met.

Sa L. J.

I went to the UPS Store located in Desert Country Plaza 77932 Country Club DR. I had a package sent back because there wasn't a suite number on the package for the ups driver to deliver. They charged me $25.00 for the returned package and the $67.00 that I paid to have the package overnighted. I explained to the lady I didn't enter the information her employee did, and at any point during this transaction did the kid say verify any information, or I would have. The owner came out with an attitude and was very very rude, and very unprofessional. I use to mail all of my company's packages from this location, not anymore.!

Denise C.

I do business at this store fairly often, and had noticed that an employee who seemed to be the manager was always friendly, efficient and caring. I had a very precious package that I wanted packed by the carrier and insured. It was irreplaceable, and fragile. I asked for her to do it personally. She did an excellent job, sent me photos of the stages of the packaging process and seemed. happy to provide the best service she could. My package did arrive safely and quickly and I just want everyone to know that this store can be trusted with your shipping and packing needs. Her name is Virginia. The other employees I've encountered have always been efficient and nice, as well. This has sadly become rare, and I want to thank UPS and this store in particular.

James K.

Absolutely pathetic today when we went in and asked for a notary. We stood there for 10 minutes after asking - and then inquired what was going on - and another girl told us the notary had just gone to lunch. This was at 2:50 PM. The notary had seen us and ducked into the back room. Said she’d be out in 20 minutes. So they would have been quite happy to leave a standing there for 30 minutes not knowing what was going on. Won’t be back.