Gold Rush Chevrolet - Auburn, California

TD C.

Excellent Customer Service by Victoria!

We made several trips to Auburn to make sure the truck we were interested in was "the one"! We never felt any pressure to buy or hurry up. After test drives and thoroughly going through everything we drove home in our "new to us" Chevy Silverado. Thank you Victoria.

I highly recommend Gold Rush Chevrolet in Auburn.

Taylor V. B.

I called and spoke to Shane about a car I was hoping to test drive. They didn’t have it on the lot, but they worked quickly to get it sent over, and within about 48 hours, I was purchasing a brand-new Traverse. Shout-out to Victoria and Shane—they’re rockstars! I asked a million questions, and they went above and beyond to help me. They worked fast and accommodated all my needs without hesitation. You just don’t find customer service like theirs often these days. Their transparency and honesty were so comforting and greatly appreciated.

Ron P.

Victoria and Brian were exceptional in helping me get a great deal on a new Outback. They made the process simple and fun and I would HIGHLY recommend them and Gold Rush Subaru.

Sean S.

Had to buy a replacement truck unexpectedly, called Troy and told him a couple of the stock numbers I was interested in. He answered all my questions completely. He put the truck aside for me. When I got there we checked out the truck and was just as described. Paperwork and financing was done very quickly. My Daughter & Son in Law went and bought a new vehicle 2 weeks after me. This family owned Dealer is A+++. I always refer anyone that asks to Gold Rush, I will always buy my Chevy or Subaru's from here and nowhere else! Thank you Gold Rush!

Hannah B.

We recently purchased a new Tahoe at Gold Rush Chevy from Shane. He honestly made our car buying process so pleasant! He put zero pressure on us, was super knowledgeable, kind and willing to answer all the ridiculous questions I had. Honestly would recommend to anyone looking for a new car! We will definitely be back to upgrade our next vehicle with Shane! Thank you so so much for everything!

Jeremy B.

One of the best buying experiences I’ve had. If you’re looking for a Chevrolet check them out. If they don’t have it on the lot, they can get it for you. They found my exact truck specifications that day and I was able to take delivery after making a great deal. Family owned and operated, so you know you’re dealing with the people who care about their reputation and the quality of the service they provide.

Sheryl K.

Our experience with Victoria at Gold Rush Chevrolet was the best car buying experience I've ever had! She helped us navigate through the lease process with ease! It was a no pressure, educational process, and we were able to find a 2024 Blazer that matched our lifestyle and financial goals! Well done Victoria!!

Bill E.

Disclaimer: This is a very first world problem. It’s only significant in my mind because it reflects a fundamental dereliction of principles, at least on the part of the employees involved, including decision makers at GM’s OnStar division. Purchased a used truck from this dealership 2.5 months ago. Had no interest in OnStar prior to or at time of purchase, but thought I’d try some of the features while it was “in demo mode” (according to the recorded startup message). None of the features worked when I tried using them shortly after purchase. I was unsuccessful in several attempts to connect to an “advisor” through the onboard call system, and it was/is such a low priority I didn’t bother investigating further, until recently. Eventually, I found the startup message increasingly annoying at which point I simply wanted the service/demo disabled. I was unsuccessful attempting to call an “advisor” from the vehicle a few more times over next few weeks. Finally I got ahold of a customer support # I could call from my personal phone. I was informed that they could not connect to my vehicle and that I would have to bring the vehicle to a dealer to resolve the connectivity issue, in order for their customer service to remotely disable the service. Ignoring the imbecility of not having an approved procedure for disabling the service locally (there are actually multiple procedures for doing so, I’ve since learned, at least one of which appears to work), and bearing in mind, I never opted into the service nor was there anything in the purchase agreement that obligates me to subscribe. I next got in touch with the original salesperson and ultimately a service mgr at Gold Country, to explain the situation. The service mgr believed I would have to pay for the repair work. He then confirmed that assumption with the Asst GM. To summarize, I purchased a vehicle from this dealership less than three months ago, an electrical system/component, in this case the onboard OnStar system never worked and their (GM and the dealership) conclusion is that it’s reasonable to make me liable for the cost of diagnosing and repairing that system simply in order to disable this optional service, I never subscribed to. That’s just batsh$t nuts. I always try to give businesses the opportunity to do the right thing. I gave them the opportunity to do the right thing and they passed on it.

The original deal/transaction was satisfactory, based on assumed condition of vehicle, and the vehicle has essentially performed satisfactorily. I had some disappointing impressions shortly after the purchase, but all things considered, was satisfied with the purchase. This particular issue and experience, however, compels me to share, as it can be judged on its own merits.

Update

3.5 months, ~5.4k miles after purchase, what appeared to be a very significant oil leak was observed during an oil change. Today after two additional full day trips to a local dealer they confirmed three engine leaks. Note that Gold Rush did a pre-sales oil change and inspection ~200 miles prior to marketing vehicle (they didn’t bother doing the transmission service required 2000 miles prior and not done by previous owner). I’ve done some sanity check math on this scenario and determined that the probability that some portion of these engine oil leaks were present and observable during that oil change and a reasonably competent inspection, is almost 100%. Between this newly discovered significant repair issue, the ridiculous OnStar issue, and a variety of disturbing communications from their sales mgr, the essential point of writing this is to say that IMO Gold Rush’s business practices have much room for improvement. A sad reminder that you can never let your guard down as a used car buyer, whether its a dealer or private sale, and with respect to this dealership, IMO, buyer beware!