Ernst & Haas Management Co. - Long Beach, California

Miranda G.

I moved in a unit in July, the toilet was not operating. Frank, the property manager, only cared about taking photos and left. I got contacted by the plumping company telling me they could come in three days. I told them that wouldn’t work as I moved in that day and couldn’t be here without an operating toilet. The girl told me she would need to call me back. Ended up getting the plumbing the same day DUE TO MYSELF TAKING ACTION. They only assigned the vendor to my unit.
By the end of a July a flood occurred. THE ONLY person sent was the person to replace the valve under the sink that caused the flood. I took out all the water by MYSELF. I had to beg for them to send someone out. FRANK comes with their go to handyman guy THREE days after the flood. Per Frank since everything was ‘dry to touch’ nothing needed to be done.
I requested the cabinet in the restroom get replaced(as that’s where the flood came from) I was denied it. Mold of course grew as I told them would probably happen and they finally came to fix it, BUT they painted over a wall area that I was concerned where mold was growing in my room EVEN though I told them NOT TO and they had the audacity to charge me for it.
Lastly I got a mold report done as requested by Frank, mold was found and moisture levels of the floor extremely high(this is a month and a half after the flood occurred.)
They still haven’t REFUNDED me for paint charge. No one has helped me with getting my fee for the mold reimbursed, and they have sent out a second company to inspect the floor as the first company they sent the landlord didn’t like the price. The mold company and first vendor already advised to change the floors. They still are debating on doing so as they are now having the second vendor come for a second time to reinspect. I WOULD NOT RENT FROM THEM AS THEY DONT CARE ABOUT YOU, EXPLOIT YOU AND ALSO FORCE YOU TO SIGN THE LEASE BEFORE VIEWING. Also Frank never redid the walk through report as it wasn’t thorough . NO one helps you and they give you the runaround. I’ve included some pieces of evidence to prevent future tenants from getting a lease with them. I’ve attached evidence below. You can see how Alejandra lies and tells me Ariel isn’t available along with how I wasn’t even sure what the painting was for but that I decline it. Also how Frank literally lied and said the vendor stated it was a cosmetic issue yet the vendors invoice states MoLd. I can go on and I’ve left out details as it would be way to long.

Mia N.

I recently ended a lease with them of a year long. I would advise against renting with them as they are very carefully worded in their contracts so that tenants cannot do anything about getting their full refund. The location itself had employees that were very helpful but the person assigned to manage my specific property was useless when it came to answering any questions I had ever asked. Mostly never responding. I was charged a cleaning fee of 250 for the carpet when I had the entire thing covered in an insulated mat my entire stay and I left it better than I received it. I was also charged 750 for the paint even after I filled every hole with sparkle. Also a cleaning fee of 150. I had some charges that were fair and that was fine but the paint and carpet cleaning were unreal. Never again. Attached is how I left the property, better than I received it.

Jonah T.

Currently living in an Ernst and Haas property since October, and I’ve had nothing but hassle getting very simple repairs done on my apartment.

I cannot currently access the property I live on because they’ve consistently failed to get me a front gate key (since the day I moved in). They blame the HOA but really they’re just pushing the tenant (me) to do their coordination for them.

After getting locked into my apartment for 6 hours (due to a door knob that was superglued to the door, instead of the screws used to install it), it took them almost two full weeks to get me a door key for the new knob, meaning my apartment was always unlocked. Their “help” in this process, was sending me the phone number for a locksmith.

Currently have a sagging ceiling and a 3” hole after 3 days of rain, which also came with about 5 gallons of water dumped on my kitchen floor. Kitchen cabinets have also formed cracks along the ceiling line, which makes me think the entire ceiling is going to come down. Zero communication about what’s being done to fix this unless I call them and threaten to withhold rent.

Mostly leaving this review to hopefully put pressure on them to do something about the issues, because I don’t really think they’re going to fix anything.

Jack

Lived in a monthly rental for a short period but had a positive experience nonetheless. Maintenance issues were always handled immediately and their staff is very polite and helpful.

My only feedback/room for growth is that my utilities come in about a week or two after my rent is due with no notifications so I was late on my utilities to them the first time. I wish their app/website automatically alerted their tenants when new payments were posted.

Estyn H.

I recommend avoiding this property management company entirely. I had a hostile property manager named Jeannine Riley. Initially she was a typical property manager but over time she became downright hostile. I may file harassment charges on grounds of intimidation. Beware of Jeannine Riley. Susana Manley is the Client Relations Associate I filed my report to.
She offered no resolution and didn't bother to call me. Instead, she immediately took my complaint directly to Jeannine. A poor choice for any involved conflict resolution.

As a certified virtuous leader, SHRM certified leader, and award winning Image Consultant, I strongly condone the behavior and general conduct of Ernst and Haas Property Management.

Charly P.

Most unprofessional company. Silvia asked company to leave stating I was late after never being late for three years., and then said her mistake I wasn’t. Charged $600 for two blinds that were taped together when I got there. Charged for extra days when company stamped move out date. Check your invoices… they math is not good on your move out.

Lakeisha G.

I’ve always enjoyed working with Ernst and Haas! This is my second rental with them and I love how professional this company is. They have beautiful properties here in Long Beach and have such a streamlined customer service process. The renters portal is phenomenal !! I never have to speak to anyone but when I do, I’m always met with a courteous disposition and a sense of urgency. If you are looking for a home or rental in Long Beach, Ernst and Haas is the property management to go with.

GI M.

Scamming people. They say you’re approved and then collect your deposit just to deny you again for something stupid. Hold your deposit hostage saying they have to collect from your deposit for the time it takes to rent the place after they held it for you.