Bayside Management & Leasing - Sausalito, California

Joe M.

Personally I'm not a fan of Bayside Management. We have flagged issues with our property (single family home) for a number of years. Our previous property manager was more responsive, although they didn't do great work.

With Bayside Management, we get a response, but getting work done is a chore due to scheduling, timing and also getting the work done properly. They have had to fill in leaky areas around our property and the shingles are a mess from the water damage. The paint put over those areas are the wrong color leaving our property looking sub par. Also, they won't cover a gardener for our rent (which when looking at local/comparable prices it should be covered).

Additionally, I don't know how this is legal, but we are on the hook for a $3.95 "convenience fee" for them to cash our checks each month. They keep pushing for their renters to digitally have them pull funds from our account, but there is a fee for that as well.

Overall, I'm not happy with the service, the fees or the continually increasing rents. It feels like we are paying more for less.

Zena R.

I'd like to receive the same level of management service provided to homeowners/landlords like I did before 2020.

Are there any annual maintenance checks done on my home? How about annual dryer vent cleaning, are carbon monoxide and smoke detectors in working order, etc.?

I sent this review directly in an email to Barbara at Bayside Management 12 days ago, and no response still.

Vitaliy O.

Beautiful area. Nice and clean building. Responsible and responsive management. If you are looking for a quiet and beautiful place to live, this is what you need!

Red T.

Before I moved into my Mill Valley cottage, Joanelle Russell, the Bayside property manager, far exceeded my expectations in professionalism. Once I moved in, the landlord, Joni Frasson, began making inappropriate comments to me and eventually lashed out at me due to a screen door being jammed open when the rotted wood caused it to malfunction. At the time, Joanelle agreed with me and Joni paid for the fix. Joanelle also agreed to be the sole point of contact between Joni and I due to my discomfort with Joni’s treatment.

Joanelle and I did not do a walk-through of the unit to make sure it was in working order prior to my move in. Half of my doors did not shut and the knobs came off. Joanelle/Joni agreed to have them fixed on the same day as the screen door. Joni’s handyperson came while I was away. When I came home my front door window was gone and my home was completely unattended. He had somehow broken my window, and Joni agreed that he was to leave my place unattended while getting a new window. Joanelle told me that I must be “pissed” about this, that the handyman just made a poor decision, making no mention of Joni’s poor decision as my landlord. I do not feel “pissed” that I was violated by the handyperson and especially my landlord. Given Joni’s emergency response to an open screen door versus my home being left completely vulnerable to intruders is recklessly hypocritical. The handyman rescheduled the fixes to the next week and promised to call if he was late. He was late, he didn’t call, I waited for an hour before emailing Joanelle to say that I could not wait longer and asked for a different handyperson to complete the work. Joanelle the set time was differnt, that the handyperson was somehow unable to call or come at our appointed time, and even that I was impatient with no empathy for others while I had only calmly stated facts and a fair request. This was shocking and traumatizing, and unfortunately her behavior has continued.

There are 8 rentals here, and many have similar stories about Joni and Joanelle. Another new neighbor agreed that Joanelle was a completely different person pre-rental, and how awful her shaming and ignoring tactics are. She was told to share one meager garbage container with me – she has two small children and a grandmother that takes care of her children. Garbage comes with the each rental, yet Joni refused to provide a reasonable amount for their needs while sending us weekly texts and emails complaining about how we do not recycle properly. This young mother had to bring her garbage off property until she moved her family out.

I asked for an inexpensive screen to be installed so that insects do not fly in as I cook, yet Joanelle refused to give a clear answer while stating “I’ve never heard of such a request in the 15 years I’ve managed this property. If you are not happy here you can leave.”

Joni paid a plumber on March 11 for coming to my unit and somehow pushing debris down the pipe instead of removing all of it. On March 26 the plumber was back on the property and I asked him why my plumbing issues are worse post-visit. Without looking, he blamed former tenants and diagnosing the main pipe. That day Joanelle sent me a letter placing full blame for the plumbing issue and telling me that I owed Joni $150 for her payment. After many outside organizations helping me understand what owner retaliation is, and my habitability rights, Joanelle finally had a competent plumber come today who resolved four drain issues within 30 minutes. Had she focused on resolving the issues I would have saved hours of time fighting for my rights as a tenant.

Stephanie F.

Bayside manages my rental property. They rarely contact me with issues as they seem to be on auto pilot and need minimal involvement from me. Of course it could be because they select great tenants. Any small incidental issues, they handle without contacting me. Great! Whenever I call or text my agent, Dylan Motchar, he responds IMMEDIATELY. It's a great waltz! The only complaint is that my rent checks come very late (middle to end of the month) and it's difficult to impossible to get a hold of the accountant/financial clerk. (No change in this assessment on 4/24/24)

John C.

My wife and my family have lived in a property managed by Bayside Management for the past 3 years, and they have been excellent. Super responsive, attentive and very customer service-friendly. In particular our point of contact Joanelle is excellent. We are past landlords ourselves (we owned rental property for a number of years) and have hired property management companies to manage our own rental properties, so we know how difficult the job is. Also, I run my own business so I appreciate the value of a good team. Bayside has a dynamic team which I would highly recommend, whether you are a property owner considering using them as your property management company or if you are a prospective tenant considering renting one of their properties.

jeanne L.

I love having Joanelle Russell as my rental manager. She is knowledgeable, organized and friendly. I really appreciate how responsive she is. Whenever I reach out with a question or concern she gets back to me very quickly, usually within 5 minutes!

Nicole C.

We have been tenants with Bayside Management for the past 7 years and have had a very positive experience. Joanelle is the best -- quick to respond to needed repairs, professional, and very friendly. Never thought I'd be saying this about a property management company, but It truly has been a pleasure to work with them!