Salerno Duane Chrysler Jeep Dodge Ram - Summit, New Jersey

George C. M.

Awesome experience. Jon was extremely helpful, talked me through my options, and gave me honest advice. It’s rare when someone in sales advises rather than persuades. So long as Jon is at Salerno, I’ll be coming back! Oh, and their cars are pretty great too I guess 😉

Alison D.

HORRIBLE! Do NOT get a car from here. Brakes failed on my new jeep and they took three weeks to “fix” the issue. First time driving the car after I got it back, brake error lights came back on and the car is not drivable. Now the dealership will not call me back. I have tried 10+ times and left multiple messages. I’ve filed a complaint with the BBB as well and am awaiting a response.

Patrick C.

I just locked my doors at 01:30 am Thursday 12 September 2024 tI am not joking. I had installed a back up tracker and Uconnect knows it. Your service is Telling me you did not do something to my AC. wasn’t my AC you needed to blow up. You have One job one job Uconnect app tracking not working return to dealer. And now we’re at Three returns later!
Already has cost 2300 unexpected AC cost during your little venture and my problem was what?
That’s sad.!!!
AND YOUR PAPER WORK TOTALLY OUT OF CONTROL WHATS MY NAME . WHERE AM I FROM? WHATS ALL THIS BS paperwork and your communications how many times did put down the phone as I waited for your answers. You thought I was still talking Watch it people they listen then twist stuff in.
And Yet in the conversation you just wanted to charge me to check it. You confirmed it has 1.56 lbs. how did you do that snap of your fingers so now I help you if that’s the case then it’s not leaking why check for leaks.
See That’s your downfall you lie and lied.
Enjoy the picks I sent you.
yes you can call me grandpa including service I got you by a good whole schooling I’m not as dumb as your looking. Ever heard the saying kiss me first!
Hey Readers any degrees of lawyer in the car rip off field . Find me or I find you am not playing here.
Bring in your boss I demand it bring him out of his chair I’m ready and my name is not Johnson either.
Embarrassing to still have paperwork wrong for a year. I gave you a good car one problem . No codes especially AC.
Like to see how this car door opens in the morning. my car better be very very in order 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬 oh the Uconnect note crap you told me.I called them and they noted that down and assured me that was not true. You said The Uconnect has engineering and technical problems that’s states installing another radio nav is not the solution. You already put another in and I have already gave Uconnect the new radio nav info to them. Your mistake and karma already. Can’t change that out or back.
I’m a SR. Technical Abram’s tank mechanic plus also have QC back round that checks work and papers. One of your papers states mechanic installed a per instructed for instruction. Means job incomplete. Second paper totally false but has codes and thats not me not even your service showed your original install back in 09 2023.
I never own the car in 2019 so this paper is interesting because your completely screwed up.
You show me codes instead of fixing the one job.
you see I knew you did something so you tried covering it up. Showed me codes and say they were there already. I forced you to hook up and show me and clear it. This my second return?
Now to learn how much lying is going on there. I’m back on the third appointment due to your technical and engineering problems. We all can make a mistake and my field sometimes popping something mistakenly or intentionally breaks things and now you have something else to fix. I do not like your big jokes and a few other folks same way and in all seriousness and sincerity.
You want to give me a bill you want me to pay on further my AC on something else in between ac and a module. Man what cookies do you munch on? Maybe I deserve your job then again maybe not.
you seemed be a lying master and think some people do not know there cars and how they preform. One job bro one job the Ac will not cause car to lose tracking. New system SOS also now found not working when it was before in other unit. you touched my car two times now you have it a third and talking to me about money to fix further AC and a speaker.
I think you need to fix the problem you caused and the original problem ASAP looking forward to hearing from you again really really soon.
Are you liking my big joke? ‘
Oh one more thing
Axe deodorant brand new in car front seat stolen.
your welcome thief

Vinayak S.

Leased a car from this dealership few months ago. The customer service at the sales were great. Unfortunately, had some issues with my car that needed repairs. Went to the dealer service twice for the same reason. The repair went well. But the service advisors customer service was utterly poor. He was very much passively rude. Also they don’t have enough Loaner cars to give the customer. I am coming from a different state and needs 2 Hours to get there. They need to work on their behavior to make customer’s a warm welcome.

Jose S.

My experience here was great. I was able to meet with Jim Dietrich in a fast timeframe and was able to discuss what my interest were within my price range. He has been helpful in assisting my family find the vehicles of choice and I can confidently say I am excited to come back to this dealership when it comes to my next purchase.

Patrick C.

Update to Salerno in summit New Jersey.
One job fix tracking as per star ticket for Uconnect. I find after three months and four returns you have been the worst dealership. Took my car away from you as you have screwed up one job. The costs 3k of unnecessary work and the one job still was not even rectified. Never did the star ticket in the start until the third rodeo with you. On the fourth could not even still do it right. Sorry but I’m the owner and you never kept up on your part. Even today I have received a cry out for a review sent via text on how you did. Blaaa
Are you serious the worst nightmare of my summer. Then after I didn’t reply you send me another text about servicing my car and called me by the wrong name again. I would not send my friend’s grandma to you. Never fixed then one job but put an uncertain tech that still needs schooling on a car that would need a very experienced tech to do the right thing. Like maybe the star ticket you never did as you should have that’s all I asked, as per instructions of Uconnect.
Salerno Dodge Chrysler jeep ford I’m surely not sending anyone your way ever.
Stop texting my phone stop calling me by the wrong name and really ya all need to get your crap together.
Morel of this nightmare 4x failures and blowing things up and blaming the car.
My sanity was to relieve you of any further touching.

sal B.

With a current car lease expiring on a sedan, I decided to visit Salerno Duane to explore moving to a new 2024 Grand Cherokee. From the test drive to final deal signatures, this was truly the best car buying experience I have ever had!!

Francisco Rojas and Mike Salerno focused on me and the things I was most interested in the entire time. On the day of delivery, I drove in with my sedan and drove away with my new 2024 Jeep Grand Cherokee!!

I cannot say enough good things about the dealership and my experience with Francisco and Mike.

Thank you guys!!!

Ed K.

After a basic oil change, the oil leaked out completely. Oil pressure dropped to 0 psi. After inspecting on my own, I noticed they forgot to put an o-ring onto the filter. I mean really? Their explanation - human error. I spent an hour at midnight trying to pinpoint the issue at 24 degree weather. No excuses. And this was before planning a long road trip. A few days later, and this would have been a bigger issue.

General service manager and service adviser play tough guys. Joke.

If you care about your car, DO NOT take it for service to this place. Nielsen Dealer just a few miles away will provide a much better experience.