Rental Guys Property Management - Jacksonville, Florida

Shajuan Simmons

Elliott had been great from my first interaction with him! Responsive and very knowledgeable about the entire process. he was patient enough to answer my sister’s and my questions. And we feel at peace knowing our mother’s property is in the Property Brothers hands.

Patrick

Our move-out experience with Rental Guys Property Management has been a source of frustration and disappointment, prompting us to take legal action if this final attempt is not taken seriously. During our 2.5-year lease, we had no contact with the owner, leaving Rental Guys Property Management company to be our sole point of contact throughout the lease. During the time of move-out, approximately 3 months ago, we, as tenants, followed the move-out checklist to a “T”, which included hiring a professional cleaning company for our apartment move-out. Moreover, we hired a steam cleaning company to steam clean the carpets, underscoring our commitment to meeting our part of the lease agreement.

Interestingly, we had to leave the premises because the owner wanted to sell the property. To our surprise, the owner is withholding 80% of our security deposit. Rental Guys Property Management chose to send us an e-mail attempting to justify their claims “even though [Rental Guys] are not involved in this dispute”. After reviewing the receipts and invoices, we found that we have “wall damage” because paint has a lifespan of 5 to 7 years in a rental property. No Florida Statute can justify the abovementioned remark. Moreover, they charged us for bent window slats, replacing the blinds on the back patio door and bedroom. I’ll let the reader of this review do the math: charging us to repaint the walls of the condo and replace the blinds to allow the owner to sell their property. What is the result? Keeping 80% of our security deposit.

For clarity, there were no holes and no anchors in the wall – simply scuff marks, many of which were in the hall closet. Pursuant to Florida statute, we contacted the property owner to address the dispute. The owner refers us to the property management company. The property management company is saying that they are not involved which is leading to no resolution. This marks our final effort to request compliance with the law from Rental Guys and the return of our funds. It is crucial to note that Rental Guys Property Management is the licensed professional hired by the homeowner. Referring us back to the owner is an evasion of responsibility. In this final attempt for resolution, we are requesting the involvement of the Broker at Rental Guys; failure to do so will leave us no alternative but to proceed with legal action.

Dede Wieker

Shelley and her team have been managing my property for over a decade and just recently arranged the repairs and improvements to sell my property. They have always responded promptly and efficiently to address any issues that occurred over the years. These issues included getting a deadbeat renter out when they took over management of my property, taking care of getting new long term tenants when needed, repairs at the best prices and handled any issues with the HOA that came up. After the repairs and improvements were made they got me a cash offer in less than a month.

Marissa

I'm a tenant of a Rental Guys property and they have done a phenomenal job so far. Before move-in, the signing process was fast and we agreed to a clear lease with fair terms. Since moving in, they have been very helpful with things that have required attention. It's an older house and we've had to call in a couple of maintenance requests, which they have been SUPER fast about responding to and getting assigned to a vendor. They use modern systems which make it easy to pay rent and schedule maintenance requests. When we have needed them, the repairs actually happen on the day vendors come out to review them (so no waiting around with the problem until they can get second and third opinions, etc). Rental Guys even replaced a major appliance with a very nice new model when we needed it, and arranged for weekend delivery and third-party setup so all we had to do was open the front door. I'm very happy with my rental and with my experience with Rental Guys.

Peggy Ash

So far so good. It’s only been a month, but they are very responsive and rented our property fast!

Vickie Moller

One year ago, when I began working with Elliott and Shelley at Rental Guys, I wrote a very positive review based upon the initial service I received from them. Now, one year later, I can say from my experience that they have consistently met or exceeded all my expectations. Elliott has attentively, actively, and conscientiously worked hand in hand with me to secure an excellent and qualified tenant and to consistently maintain my property down to the detail, all from 1350 miles away! Every time I call, Elliott is there to patiently answer my questions; address my concerns; and, when needed, to take effective and decisive action on my behalf. Without a doubt, I could never have so successfully navigated this long-distance landlord-tenant relationship without the expertise and professional services rendered to me by Elliott and Shelley. Placing my rental property in the capable, experienced hands of the team at Rental Guys Property Management was indeed the best decision I could have made. Thank you for everything Elliott and Shelley!

Kevin Smith

I'm posting based on my own personal experience with these folks. These guys and gals go above and beyond to accommodate their tenants. Especially with the updated maintenance request procedure. If you're a tenant and you have any kind of issues reach out to these people and I guarantee they will go all the way for you. Keep in mind there is only so much that can be done in certain situations. These guys care. They respond fast and handle business. Great work Rental Guys!!

Ryan Kernen

Shelley the gang at Rental Guys managed my property for almost 4 years. They did a really great job, they made it super easy for me especially since I no longer live in the area. Anytime there were maintenance issues I got a call to clear the fix and they made the process super efficient. I definitely would recommend this company to anyone who needs somebody to care for their property. The online portal is super easy to use, and you can look up any document between you and the management company at any time. The owner's ledger is very easy to read and shows all the money coming and going. I have nothing but great things to say about these guys. I stopped using them when I sold the condo and if I ever get back into rental properties again, they will be my first call.