The Russell - The Apartment Collection at Bay Meadows - San Mateo, California

Aboudi K.

I cannot say enough good things about my experience with The Russell, specifically Stefanie and the incredible leasing team. From the very first day I toured the property, it was clear that this team genuinely cares about their residents and goes above and beyond to make the entire process seamless and stress-free.

The tour was informative, well-paced, and tailored to my needs. Stefanie and her team made the application process straightforward and stress-free, answering every question with patience and professionalism. Once my application was approved, the move-in process was just as smooth, with the team ensuring every detail was taken care of so I could focus on settling in.

What truly sets Stefanie and her team apart is their continued support even after move-in. They’ve made my transition to San Mateo so much easier by being responsive, helpful, and always available when I need them. Whether it’s a quick question or a more involved issue, they handle everything promptly and with a smile.

The Russell itself is a fantastic place to live—well-maintained, beautiful amenities, and a welcoming community—but the leasing team is the heart of it all. If you're looking for a place to call home in San Mateo, I can’t recommend The Russell and Stefanie’s team highly enough! They’ve truly gone above and beyond, and I couldn’t be happier with my choice to live here.

Arjun N.

My wife and I lived at The Russell for about 1.5 years and really enjoyed the experience, from the building, to the location, to the staff, and everything else! The Russell as a building has great amenities with a clean gym that we used multiple times a week, as well as a clubhouse and heated pool + hot tub that were great for entertaining friends and family. Our unit itself was very clean and modern when we got the keys, and it remained in good condition throughout our entire stay. There was ample space in the bedrooms, bathrooms, and living rooms for the two of us to manage working from home, having friends and family over, and just going through everyday life.

The Russell is in an excellent location, within a 10 minute walk of the Hillsdale Shopping Center for retail and dining, a 15 minute walk of the Park Place shopping center with Whole Foods and a few food options, and a 10 minute walk to the San Mateo County Events center for fun carnivals and other fairs throughout the year. The surrounding neighborhoods were also safe and beautiful for walks or runs at any time of day or night.

Finally, the staff at The Russell really took the apartment experience to the next level. The maintenance crew was always on top of every repair request and resolved our issues quickly. And the team at the front desk was ready to help with any questions we had, and they knew how to throw some great community events – including a sip & paint night! Special shout-out to Justin who helped me secretly book the clubhouse and surprise my wife (fiancee at the time) right after we got engaged. Justin remembered us by name throughout our stay and always went the extra mile to make sure we had everything we needed during our time at The Russell!

Marjaana S.

The Russell has been great. We are happy with the apartment, office people have been very helpfull and maintenance came to fix few small things fast. The common areas are clean and we have enjoyed using them. Great place to have a dog. Many parks and walking paths near by.

Deborah T.

I have been residing in the Russell Apts since 2017. The complex is amazing, leasing staff are awesome (responsive, friendly, attentive, professional). The complex is well maintained and love all the amenities. The staff host ongoing events to gather residents together so we get to know our neighbors. Truly a special community!!

Chris R.

Moved into the Russell about a month ago. Nice and quiet location. Samantha and her team were great and so helpful. Very much appreciate her follow through on every bit of the moving process.

Y X.

Good and bad about it.

Good:
It’s quiet
Good location
Nice parks and amenities
Maintenance team responds quickly
Nice experience with Justin and Charles

Bad:
You don’t want to deal with the community management. They will show you with passive aggression. Good luck with that.

Kathleen M.

I have been living at the Russel, located at 3098 Kyne St. West, in San Mateo for approximately 4 months. This review is specifically for Samantha in the leasing office. Samantha was very attentive and concerned when I approached her with issues. She took immediate action to solve my issue and followed up with me in a very timely manner. She has a very positive attitude and did a great job in communicating with me when I was upset with a false fire alarm and an ongoing issue with a chirping smoke detector from another apartment. She was the only one who actually investigated, diagnosed, and solved the issue for me. She is a great assest to the staff at Bay Meadows, The Russel and deserves recognition for her outstanding attitude and competency. Kathleen M.

Paula S.

The best place in San Mateo for to live. Safe, clean and neat everything you need. One block for Caltrain Hillsdale Station, two blocks Whole Foods, two blocks Hillsdale Mall. There a lot of parks near.