Gold Star Property Management - Arcadia, California

Cash M.

Definitely recommend! I turned in my properties in Woodland Hills to Gold Star since last year, and after almost a year I have to say I am very satisfied with their services. It gives me a piece of mind to be able to have direct and prompt communication with the actual Property Manager,  Xitlali. She is always able to answer my calls right away, or returns my calls promptly, normally within the same day. We recently had a major plumbing issue at one of our houses, Xitlali's maintenance team handled promptly to avoid further issues with the tenants, and as a plus, their quote was very reasonable for being handled as an emergency call! Thanks Gold Star!

Irma V.

My husband and I leased a home from Gold Star Property Management. This team was on point whenever we had concerns or need something done at the home. We rented from them for 2years and I highly recommend this management company for your next home. Thank you Xitali and team we appreciate you.

-Abel & Irma Vargas

I S.

Gold Star Manages 2 of my properties. They have been managing my first property for over 10 years and going on 3 years with my 2nd. I am very satisfied with both their customer service and management. All of the rental and administrative related items are organized. Xitlali, the manager is very professional and follows up on all of my calls and emails quickly and thoroughly. The staff is very polite and diligent. I heavily rely on gold star for maintenance and repairs for my properties, as I'm have a demanding work schedule and don't have much time to research contractors. The maintance requests are done in a timelinly manner. The work is scheduled and communicated in advance with sufficient notice. Both the routine maintenance crew that Gold Star uses and also the contractors that they have recommended have been very reliable, budget friendly and do quality work. I also would like to note that Gold Star and maintenace practice safe, clean and social distancing etiquette. Both my tenants and I trust them & know we are in good hands

Valerie S.

I applied and view an apartment which was beautiful. My experience with Gold Star Management has been very professional and Itlali Del Real gave me very informative information. I would highly recommend Gold Star if your looking to rent your next home.

Claudia D. L. O.

I’m spoke with Erika during all the process to apply for a rent a house in Norwalk. They asked for $30 to pay 3 applications and $120 to supposedly to run the credit. They stole your money. They took my money for nothing. They excused themselves when told me that they give 5 applications to the owners for choose one only. This is ridiculous. I asking them for my money back ASAP like I deposited to them… be careful they stole your money… I will do a small claim if they don’t returned my money back. They abused people in necessity. I spoke with Xitlaly and she was really rude. Erika doesn’t answered me again. She hides from me. BE CAREFUL THEY STOLE YOUR MONEY. Don’t loose your money with this kind of company. Now you explain to excuse you. You stole money for many people. I did this comment to advise people. Also your people are rude and unprofessional. You took many applications at the same time! Obviously to get more money is ridiculous… we qualified you know that…

Mayra T.

This review is long overdo. Xitlali was our realtor over for over a year in an extremely competitive market. Every step of the way she guided us and answered all of our questions. We never felt pressured to go with something that we didn’t originally have on our wish list. Her patience with me was heaven sent and being able to confide our fears about home buying with her helped tremendously. She is detail oriented, professional and has great follow up. I’m happy we were able to purchase a home with Xitlali’s help and would recommend her to anyone looking for a realtor who truly cares. Thank you!!

Ale S.

Turn my property to them to manage. The manager Xitlali is very professional and she is always on top of everything that goes on. Every time I have questions or concerns she always answering them. Everyone is very nice. Im so glad I turn my property, to them to manage, best decision I have made. 👏🏻👏🏻

Pepper P.

If I could give a 0 star rating I would. HORRIBLE service from management, when there is a concern or issue about something, they are very rude and ignore the residents of the community that reach out. They raise fees extremely high EVERY year! Literally the worst way to run a business when management gives POOR TO ZERO EFFORT in their service of any kind! Take your well earned money elsewhere that would perform true professionalism.