Willoughby - Brooklyn, New York

Rae S.

The Willoughby is where I certainly LOVE calling and coming HOME to. The staff is pleasant and offers warm greetings when coming/going. The lobby is BIG, BEAUTIFUL and always smells nice. The coffee/tea station is a sweet bonus. The fact that I am now right in the heart of downtown Brooklyn yet tucked away is priceless! Being walking distance to transportation (bus/subway, etc.) shopping centers, supermarkets, banks, hospitals, cafes, restaurants, movie theaters, performing theaters, etc., is such a BLESSING! The neighborhood is clean, safe and quiet. The Fort Greene part is right up the street. I just LOVE it here. The view from my unit is SPECTACULAR! Being a tenant at The Willoughby is really a DREAM COME TRUE!🙌🏽

Alina N.

Moving into Willoughby a month ago was definitely the right decision for my husband, me and our toy poodle! The staff is incredibly friendly, always making us feel welcome. 🏡 The location is unbeatable – right next to the park, which is a huge plus for us with a dog. 🐾🌳

The amenities – they’re just top! The terrace offers an amazing view of Manhattan, the gym is super modern, there’s a great co-working space where you can always find room for private calls, the apartment itself is just perfect and has a lot of light!💛

We also like the pet spa, where they offer professional equipment for washing our dog! 🧖🏻‍♀️And the pet relief area is a real lifesaver – it’s clean, although it does smell a bit, which is understandable. It’s definitely a convenient solution for late-night emergencies when going out on the street isn’t ideal.

Leon L.

I have been a resident at The Willoughby for over a year now. The Front Desk, Maintenance, and Leasing staff has been exceptional in consistently hitting it out of the ballpark with the events, service, and professionalism. Robert & Paula host amazing events. Anthony, Gabby, Randy, and a few more, have been consistently responsive and professional whenever I see them. When it comes to repairs, Alex and Eddie are always on top of it! By and large, living here has been a wonderful experience.

Huma F.

This is Not what I would call Luxury living. If I pay a luxury price tag I’d expect service like you’re paying $5000+ for a one bedroom. This building is a new construction and a number of apartments experienced these shattered windows. I’ve posted only 2 of those. One of the boarded up ones being ours.
The second shattered window has been like that for months now. Possibly nearing a year. We were told by management it could take 3-6 months or longer to get ours fixed. And in the meantime we’re expected to pay full rent. And they wouldn’t move us into another unit even in the same line for the same rent. And if we wanted to move apartments in the same building they wanted a $2000 transfer fee or an early lease termination fee. Unless Ofcourse we took a bigger unit and paid $2000 more in monthly rent then they’d move us for “Free”. That’s another way they’ll rip you off. I would never recommend moving here. Not until this building is many years old and has their maintenance figured out. Seems like this was a poorly constructed building. Their windows are all slowly shattering and now they don’t have their maintenance figured out. If you happen to be the unfortunate tenant who ends up with this situation you’ll have no way out. They’ll still charge you lease break fees and transfer fees and just tell you “well we have u locked in till lease end”. I don’t even think this is legal. Management is absolutely no good here.
Don’t ever sign a lease here past March. You’ll be paying a good couple hundred dollars more in rent compared to others in the same unit. Coz they change their rents based on market. Which essentially means if your lease renews in spring or summer they’ll charge you whatever markup they want. Go instead to Rockwell and Hub which are rent stabilized. You’ll get ripped off here.
And don’t fall for the free kombucha on tap and coffee. They’re mostly empty anyway. Just beware you will definitely not have a luxury experience. The Rockwell and the Hub been here longer. They have more amenities, and better management.

I will definitely say though not all was negative. The security staff are amazing. I’ve interacted mostly with Anthony, Mohammed, Octavius and Noel. They’re the absolute best. Always great to see them. The leasing team too are very nice. However they’re not the management team that makes decisions on situations like us. The superintendent is also amazing. Very friendly, great guy. He was quick to come down and help us the day our window shattered. The staff are great here but management lacks tact in making this an actual luxury experience. They don’t care for your experience here.

Kendall B.

My husband and I have lived at The Willoughby for the last two years. We cannot have had a better experience! The front desk staff, the maintenance team, the amenities are all 10/10. Having lived in smaller buildings before, I was apprehensive to move into a brand new larger building, but we’ve had the best experience. Everyone is kind and the facilities are kept clean and well maintained. We had a few issues with our AC, and every time I put in a maintenance request, someone was at our unit within 2-4 hours, sometimes within the hour. I get a lot of packages for work, and the front desk staff is always so helpful and considerate (not to mention the cold storage is incredible). I’ll be sad to leave!

Sharon A.

The Willoughby is such a great place to live. The team members are kind and professional. The building is spotless both inside and out. There is always someone available to assist you with your needs.

Michael M.

EDIT: Updating to 1 star. Front desk/maintenance staff is still amazing, but it has been over a month since moving out, Willoughby is delinquent on returning security deposit after multiple attempts to contact them. They also overcharged us for the last month's rent and had I not caught it, they would have effectively stolen that money. Still have not received the overpayment refund either though. The total owed is close to $9,000

Moved in Nov 2023 and I gotta say The Willoughby is doing it right. Maintainance staff is responsive, willing, and friendly. Front desk is similarly cheerful and helpful--it makes a big difference. Always good to see Anthony before I head to work and Noel is judgment free at 4am 🙏
Only more good things to say about Gabby and Eddie too when they're covering

Nicole S.

Leasing office is unresponsive. I've attempted a few times through email and phone to set up a tour for the past few weeks, and still not able to get a proper response.