FirstService Residential - North Inland Empire - Rancho Cucamonga, California

Susan G.

Pretty surprised at the previous reviews. They all sound a little .. too good to be true- I can't recall what is said about something like that. This company is a pain to deal with. Once you have 1 issue and THEY don't get a submissive response, you are black listed and they complain about EVERYTHING you do. It all started when I had requested the color scheme for the community. I had been told IN WRITING that there wasn't one but that my neighbors had to sign an acknowledgement of the color (darker blue) I wanted to paint my garage doors. I sent it all to them and painted my doors. THEN they come back and threw a fit because the color wasn't "warm enough" for the (all of a sudden) color scheme. So unprofessional it blows my mind! I have it in WRITING! NO COLOR SCHEME. As I responded with about 20 pictures of one small portion of the community that had black garage doors, they insisted that I had to repaint my doors to the previous color. So I ended up paying a paint job twice. But yet, they can't fix the gate and keep the Pool Noodle that "protects" our community in order. Funny.
Instead, they focus on something as stupid as your trash can being outside your gate for a few hours on a "non-trash day". You've got to be kidding me. The gate at our community rarely works and the communications system hasn't worked for the past 6 months! But they prefer to focus on stupid things like a trash can NOT being 12 more inches into your property. I am renting now but because of this company, I would NEVER purchase a home in a community that they are in charge of.

Destiny M.

Tona at Diamond Bar Tennis Club is great! We’ve gone through a few managers and she is by far my favorite! She is attentive, quick responses and always comes up with solutions or ways to help us improve! She’s great to work with! Thank you, Tona!

Patricia M.

Tona Ott is our community manager and she is doing a great job. She is always very responsive. Sometimes homeowners don’t see what happens on the backend and can be challenging to deal with, so I appreciate the service she is providing. We’ve had significant turnover in the past with community managers, so we really appreciate what she is doing to ensure we have a good working relationship with our vendors and the board. Thank you Tona.

Betty M.

Darlene Harris has been such an asset to our board. All of us find her diligent, informative, helpful, and willing to go the extra Mile to ensure our neighborhood is at its best. I can’t recommend her enough. We’re Very grateful to have her.

Aida C.

Naidin has been an incredibly helpful HOA manager, always prompt in her responses. She is kind, friendly, and consistently proactive when addressing my requests. She follows up in a timely manner and remains highly responsive to my needs. It has truly been a pleasure having someone so reliable and dependable to count on.

Sarai P.

We just moved into Parkside Community and had a few issues. Tona Ott is the community manager and has been very helpful. She is quick to respond to emails, which makes all the difference. I had the pleasure of meeting Tona in the office and she is super friendly. She answered all my questions with no attitude, she was happy to help get what I needed and point me in the right direction. It was a breath of fresh air to have someone so nice help. I am so happy to have her as the manager!

Manuel M.

Highly Recommend Alyssa Enriquez and Caterina Cilluffo

If you have ever owned are lived in a Community with HOA, you already know how Challenging it can be.

This is why I am recommending Alyssa
From the very beginning, their professionalism, attention to detail, and commitment to our community have been top-notch.

The staff is friendly, responsive, and always ready to help with any issues that arise. They manage everything seamlessly, from routine maintenance to ensuring that the community’s rules are consistently upheld. The team is proactive about addressing concerns before they become problems, and they do an excellent job of communicating with homeowners, which really sets them apart.

I’m grateful for their expertise and the positive impact they’ve had on our neighborhood. Highly recommend them to anyone looking for reliable, professional services!

Silvia V.

Matt has been a wonderful addition to the team and is a delight to work with. His knowledge on how to properly manage a community paired with his excellent customer service has made our HOA a much better place. Thank you for all you do, Matt!