Associa Northern California - Los Gatos, California

Joseph C.

Associa doesn’t response our maintenance requests filed thru Townsq for weeks. I personally delivered the written requests twice to its office on Alberto Way. The staff refused to accept the written requests and handed out me a business card showing an email address of the manager. I tried the email but couldn’t go thru. (Later I figure out that the email address is un-deliverable address and misspelled with a missing “r”.) I called the manager’s phone twice and left messages without any responses. Associa urges everyone to use Townsq, but the company doesn’t respond our request. There is absolutely no backup communication channel to serve its customers’ urgent needs. Associa is poorly managing its Townsq online account.

Haleh S.

I have been corresponding with Nicole Stanley for a couple of months now regarding different issues about my mother's property. She has always been quick to respond, professional, helpful and very kind. Even during the Cronovirus Stay-at-Home orders in California, she has been as quick to respond as ever. On one occasion, I needed a handyman to fix something, she recommended one that ended up being perfect for our project. Overall, I have been very pleased with her. She is top notch and very professional. She gets things done! I am very grateful. Thank you Nicole.

Tran N.

Jackie McKee is awesome! She has helped to clear up the homeless issues that have persisted for so long.   She is very professional and responsive. She has a sense of urgency and I can rely on her services knowing that things are addressed in a timely manner. It is great to have her as our HOA manager.

Carol L.

It's been wonderful having Tanya Morgan as our HOA management representative. She is patient, kind and compassionate. Her assistant Tyler Fox has been very helpful. Tyler was responsive and eager to help when we needed a third party to complete a request for us. He even picked up the phone instead of just communicating via email. 🙂

swati D.

This review is for Jackie McKee who has been professional in her approach and responds in a timely manner. We recently opened up the pool for the community. Given there are kids and some adults who are not vaccinated, I expressed some concern and provided a recommendation. Jackie responded immediately and mentioned she will speak to the Board and get back to me. Soon we had a Board meeting and what was discussed and agreed Jackie immediately took action. Thank you!

Uyen N.

Friendly service and responsive. I can always reach out to Mariam and know that she will respond immediately. Both Mariam and Tyler has reached out directly to make sure that my inquiries and/or requests has been looked at. Overall I'm very happy with Associa as the team feels like part of the family and here to help!

Steve S.

Associa is great to work with. Our point of contact, Nicole Stanley, is always very responsive and supportive. We had some damage done by a contractor hired by the HOA. Nicole was able to get the ball rolling and she didn't stop until we were completely satisfied. I'm very happy to know Nicole will take care of things when we need her to.

Deepak B.

Hi:

My experience with our community association manager Mariam Poklong has been exceptional. Time and again I needed her help for several things (billing, getting copies of statements for refinance, auto-pay, and several other things). She was very professional and helpful - available via phone, email, and very responsive. I always got a response the same day. We are glad to have her here.

Deepak Bhargava
530 Santa Cruz Terr