aaron V.

damaged my car and when they towed it wouldn’t give me the number of who called to tow it. unbelievably rude customer service. when a guy came by to look at the damage he kept criticizing me for driving a lowered car and was no help. lowered car is not the problem the problem is they don’t teach how to properly tow a lowered car

rachel

Dead of the night, taken from own driveway with no notice. No knock on the door. Woke up to a missing vehicle. They claimed "how do we know who it belonged to?" But there were TWO cars in the same driveway; why did they only take 1? No knock on the door and taken while everyone was sleeping. Very professional, Western Towing. Not allowed to view the photos their tow driver took unless you escalate it to court!! Even with basic parking tickets you can view the photo of the alleged violation. This place is shady after. The receptionist is also quite rude and unsympathetic; constantly repeating the same phrase: "you were unauthorized, how do we know who it belonged to? Check your email for the documents I sent!" Rude. Over $400 for less than 12 hours, too. Scammers.

Dafni G.

Live in an apartment complex and as you can see on the attached picture Western towing is assigned/contracted to our building. When called tonight (02/02) they told me they don’t see my number on their file. I told them I am just reading the sign in front of me, that I have a baby in the car and there’s absolutely no parking on the weekend so I need them to show up and tow the person that’s parked on my spot. They just hang up on me!

Mizani A.

I wish I can do zero stars because they 100% are scammers. My car got towed on the same day I tried calling and of course no one answered the phone. And the website lies as well. They tell you to only pick up your vehicle during business hours and they’re closed on weekends. I call on Monday which is today and the lady was like oh yeah the towing lot your car is at you could’ve picked it up when it got towed. I was not notified my car was towed what so ever until I went to leave Saturday morning and caught by surprise that it was gone. Now I have to pay almost $500 just to get my car back. Mind you the lot my car was towed at is 24hrs and there’s someone there so you can pick up your car whenever. And the website doesnt tell you that either. Definitely recommended getting legal/lawyers involved to get your money back!

Chance S.

Damaged my wife’s car when they towed it from Del Rio apartments. Extremely rude staff from the beginning. Was told the cost would be $270 and then when I showed up 10 minutes after the phone call I was charged $340. They tried adding an additional charge ontop of that aswell, very unethical and shady business practices.

Gerardo A.

As a patrolman, our security company need their services quite often and their drivers are pretty chill. Very reliable to work with them considering it's during the night. Don't really have any complaints. As a side note: Can't speak for everyone but we've had residents who live in HOAs which have rules (some which are strict) that don't allow parking in any driveways and they record asking why are towing the car in their own driveway excluding the fact that rule is on the HOA contract/lease. Anyway, their drivers handle these these issues as well with professionalism and don't tow the cars if the owner show up.

Brit B.

Worst tow company EVER. And they didn’t even have to tow my car! Don’t sign any contracts with this company San Diego! EXTREMELY UNPROFESSIONAL and completely careless! Remember western towing greed is the root of ALL evil! You’ll see yours!

Frank Y.

First class scammers. My brother got his car towed. He offered to pay a drop fee to release the car because he needs the vehicle for work. The tow truck company said “we don’t do drop fees”

It’s the law in California to offer drop fees and they refused to give my vehicle back. I recommend everyone with a similar experience to report them to state attorneys office