Genuine Property Management - Costa Mesa, California

rebecca H.

I was so lucky to meet Marcel and work with Genuine Property Management. I was helping my mother manage her home as a rental property. Marcel was an excellent partner in that endeavor. He worked hard for us as the owners and advocated well for the tenants so that everyone felt like they were well cared for. The property had many maintenance issues that were handled quickly, efficiently and successfully. It was not an easy house, but the patience and professionalism of the Genuine Property team was excellent. When my mom passed, Marcel sold the house for us. Because of my experience, I can highly recommend Genuine Property Management.

Jeff K. S.

Genuine Property Management has found our new home and our family is truly grateful to them. Very responsive from inquiry to final processing of our lease. They have been so patient and understanding despite my back and forth emails. I never felt ignored but assisted all throughout the process. I was not knowledgable about the lease application process but they made it all easy for me. Thank you, indeed, GPM. ☺️

Rachelle R.

I have been renting with Genuine for over 5 years now and I have always had a positive and pleasant experience with the maintenance team. They are always quick to respond and good about getting a repair vendor out to my home within a few days.

Most recently I had an emergency repair request on NYE and the maintenance director, Javier, reached out to me immediately and let me know that he was reaching out to vendors to come fix the problem. With it being a holiday, most vendors were not open or available but he managed to find someone. The vendor ended up coming within a couple of hours! Thank you Javier for your prompt response and sense of urgency in getting my repair fixed! It really shows that you care about your tenants and making sure they are comfortable.

Janet A.

Marcel and the team at Genuine Property Management are professional and efficient. Whether managing the property or handling maintenance, they are responsive and reliable. I highly recommend Genuine Property Management for their expertise and commitment to excellent service!

Ernest K.

I was in search of an apartment Due to the fact of my previous living arrangement the building was being sold. I came across a property in long Beach on Chestnut ave in the Wrigley are.I made Contact Carol Estrada who works for Genuine Property Management. Carol's attitude and professional manner over the was good. When I let her know about my situation that was going on she came across with compassion and understanding. Carol guided me thru everything. Now let me not forget Shannon, She worked with my busy work schedule to see the apartment. Carol and Shannon both listened to me and made me feel GREAT. EXCELLENT EXCEPTIONAL Customer service and caring Individuals.

Albert R.

I’ve had the pleasure of working with Joey from Genuine PM for over 6 years, and I can confidently say that maintenance coordinators like him are a rare find. His exceptional communication skills and meticulous attention to detail set him apart in his field. Joey's unwavering passion for his role within the company is evident in everything he does, making our collaboration truly enjoyable.

Our partnership with Genuine PM and Joey is one we deeply value. Joey’s commitment to his role and his tenants is unparalleled, and we hope his internal team recognizes his dedication. Working with clients like Joey makes my job not only easier but also more fulfilling, thanks to his honest and open line of communication.

Lauren C.

Alan was on time and very nice. He did a great job and cleaned up after himself. Explained everything he was doing and showed me at the end that it was completed. Myriam was great with checking in to make sure that the jobs were completed. Great team, great service.

David C.

I recently moved into a new home and needed assistance replacing the mailbox for our building. Hendy, Tori, and Joey from Genuine Property Management responded to my inquiry quickly and explained thoroughly what needed to be done. After reviewing the case with the HOA, I was delighted to see the new mailbox installed with help from GPM. Thank you again, Hendy, Tori, and Joey, for your prompt assistance