Investor's Service Co - Niagara Falls, New York

Kali Lacey

I just rented a house 4days ago and I had a contractor give his professional opinion on the house. His opinion was its a good sound house with minor repairs that were checked for quality but all in all with that repaired its a sound house. I care immensely about the properties I live in as that's my home. Having a lisence contractor tell me that made me feel very secure.i emailed for repairs and I will update this review based on responsiveness and professionalism. So far so good though as opposed to other rental agencies in the Falls.

UPDATE: Quick response time and very professional. Someone will b out as soon as Friday for the repair.

Rachael Gunnell

If I could given them MINUS FIVE STARS I would. We were referred to them by the seller of the house we bought as a rental in Niagara Falls. In 3 years, they have made ONE deposit in a timely manner. I suspect, as others have stated, that they do not do the maintenance they charge us for, that they inflate the maintenance costs, and that they do not qualify tenants appropriately. We have had 2 tenants go through eviction in 3 years, and the last tenant was in the process for about a year.

What I am CERTAIN OF is that they REFUSE to pay us rent receipts which are legally and contractually owed and that they simply stonewall and ignore our calls and emails. We have terminated the contract (which they breached repeatedly from the beginning) and we have hired a lawyer to get the more than $3000 they owe us (probably a lot more than that really!), and I am filing complaints with legal authorities against them. If you have also been cheated by these people, I suggest you do the same. If we do nothing, they will continue to cheat people right and left. After 3 years of the same performance from them with NO improvement and NO APPROPRIATE responses to our communication, we have every reason to believe that this is a criminal enterprise. RUN FROM THEM.

Rhiannon Renouf

I have been a tenant of theirs since 2015. They are the worst landlords i have ever encountered. They fix nothing! I have lived with a water leak in my dining room, coming from my bathroom since 6/1/2015. Mold was first noticed 3/7/17 and still to this day is present. They have missed 18 appointments over these 4 years to make the repairs. When they have come to make repairs they send handymen that have no idea what they are doing and only mask the problem. NOT ONCE HAVE THEY ACTUALLY FIXED ANYTHING! They have also falsified documents and have the house i live in registered with the city as a false name and address, so i have not been able to reach the actual owners of the property to let them know the way they are maintaining their property. This water leak is just one of the many problems i have with them. Dont call and try to speak to the maintenance manager either, he will never get on the phone, come to the property with handymen when i ask or call back.

Alexander Sharan

If i could give 0 stars I would. They never kept up on the property. Kept saying they would be there at this day and time and never came. Their own maintenance guy when he did eventually come pointed out tons of things wrong with the house where they removed weight bearing walls and put a illegal addition on that when it was windy the wall would literally move. Terrible, terrible, terrible. I could go on but you get the point. Don't rent from them unless it's your last resort...

E Douglas Bohannon

They have been managing one of my properties since January 2016. It's a quad that has been fully occupied until very recently when one tenant had to be evicted. I received only 5 deposits into my account since since they took over the management contract; the last one being 6/12/17. I cannot get answers; I reside in a different state. I see some of the reviews are favorable; I must have gotten the short straw.

Bushido Bell

As far as it goes, they don't even put in any work when it comes to new tenants, never mind the fact that the doors were previously booted in without being replaced. We don't ask for much, but at least get the roach casings out THE BATHROOM MIRROR CABINET...first thing, set my toothbrush down into bug carcasses... Perfect house warming gift.

So terrible bug problem, once we see this, which was hidden, poorly, but clearly, is when they FINALLY want to admit that there WAS a bug problem.
Yeah, let's try "IS". THERE IS a bug problem.

My appliances are pretty much ruined now, and of course it's the first place I chose to rent appliances for. So now, if they don' EXTERMINATE... NOT BOMB...EXTERMINATE, I will be pursuing legal action for damages.

Jared Reichman

Absolutely horrible. They run the property next door to me. The grass hasn’t been cut in two months, garbage is left in the backyard and on the porch of the empty apartment, weeds are left to grow past head height. Roof shingles are falling off the roof. They actually have tenants in the upper apartment that are living with a leak through the roof. I wrote this review after watching one of their workers sit in their truck for a half hour, do nothing and drive off and doing no work on the place for the second time in a row.

Michelle Salter

Yea I actually wanna rate them NO stars!! If you’re looking for a nice home to rent w/o rodents DO NOT go through investors services. If you want cheap rent in an okay neighborhood and things won’t get fixed w/ rodents, when needed, rent from investors services. I learned my lesson TODAY! Several people warned me about this company and I did not listen. I’m starting to think they are scammers of some sort.