AIM Properties - Orange, California

Jenny C.

I was at 309 W Palais Rd Anaheim CA 92805 I HIGHLY recommend people to NOT move into that apartment complex for one it’s RAT & ROACH infested when I moved in everything was very dirty holes in a closet door paint was horrible screens from the windows were dirty. The stove was dirty to the point where you cannot scrub off the dirtiness. Management is HORRIBLE to get things done it takes FOREVER people do NOT follow the rules people who live there seem like they run the place and management doesn’t care to do anything about it. You can have 12 people living in a 2 bedroom and the people living there will try to intimidate you. The owner will have maintenance Do repairs on the main entrance and sent out no notices out Prior and leave you locked out of the place you pay rent for. The insulation is even worst your better off living outside then inside the apartment. The owner he will blame you for everything wrong in the apartment and keep your money and want to charge you over 4000$ to fix up the place when it wasn’t even fixed up to begin with prior to move in. If you are looking for a place I HIGHLY recommend looking elsewhere

Alina J.

This place is very disorganized and takes FOREVER to handle any situation. I was given the wrong keys to everything at my apartment complex (front gate, front door and mailbox) and yet it was my responsibility to get/find the right keys. We had to take the key out of the lockbox on our front door, which was used for tours, (the lockbox stayed on our doorknob for 3 months despite being told it would be removed before we even moved in) and when we locked ourselves out of the apartment they told us it was our responsibility to get a locksmith since we had time to make copies by then, even though they should have given us MULTIPLE CORRECT keys to our apartment from the start. They didn’t even offer to send a maintenance guy to unlock the front door for us and said they’d have to charge for that when I asked (I’ve never had any other apt charge for that they just send a maintenance guy) the owner NEVER responds and doesn’t even want to deal with the residents so any problem that has to go through him takes WEEKS to be acknowledged. Francine has a major attitude problem, whenever I talk to her I’m given some form of attitude. She doesn’t know how to properly talk to people nor does she know how to properly explain things to people and if you try to follow up because she wasn’t clear, she gives you more attitude.

Mo R.

All around rudeness from Francine. I can see why she has so many abd reviews. The company would do good to re evaluate her customer service skills if she has any. Asked about an application follow up and she said 'I DONT KNOW WHAT TO TELL YOU' instead of being professional and just letting me know what the issue is with my application? She has such an attitude problem and I always would greet and wish her a great day but she truly must hate life to be so rude all the time. I have moved maybe 6 times in my 40 years and have always been an outstanding tenant, I have never been made to feel like I was a bother to someone i want to give me money to. RUN AWAY FROM THIS OFFICE

Anthony Z.

The people at AIM Properties are slumlords “managing” buildings for owners who are slumlords. They have difficulty communicating clearly in person or by email and will give you the runaround instead of dealing with issues. They are very slow to respond to emails or voicemails if they respond at all. After the owner of AIM Properties died there doesn’t seem to be anyone in charge. I have put in requests to fix holes in the walls and repair inoperative lighting in the common area of a commercial building and they have not made the repairs after many weeks. AIM blames the owner and the owner blames the property manager. I agree with others here that Francine in the office is rude, unprofessional and useless.

Michelle Z.

This morning 10/26/2024 I had the worst experience when calling to complain about not having any hot water.
I was talked over, yelled at, and hugged up on by Francine.
I expressed to her that I've had to warm up water in the microwave to bathe my baby. Francine cut me off from talking, yelling at me, showing no empathy and lack of care, and then hanging up the phone on me. Hanging up on tenants was wrong.Patience and understanding for the tenant concerns need to be taken with the utmost care. Francine is a representative of AIM Properties her actions were very dishonorable and disrespectful. Francine didn't try to ease my concerns in a kind way. Francine showed little regard and care. Francines response was unexceptable & inexcusable.

On your website AIM states
Our Dedication To You:
Our commitment to our valued clients and partners is an enduring pledge inspiring all that we do at AIM Properties. With being in business for over 30 years, we focus on collaboration, precision and personal attention to meet your unique needs. By continuously investing in streamlining processes and enhancing our working environment, we foster growth and partnership. Your success is our success, and we welcome you to join us in a relationship built on trust, integrity and mutual respect. With AIM Properties, you have a dedicated partner committed to ensuring your peace of mind and prosperity.

I wasn't valued talking with Francine.
Francine wasn't focued on collaboration, precision and personal attention to meet my unique needs.
Talking with Francine wasn't a successful conversation of partnership and prosperity. My trust has been broken with Francines' lack of integrity and lack of respect. I do not have a peace of mind.

On the site, it also claims "Our team of skilled professionals"

Francine was not professional, and may need more training to build that skill.

I hope Francines behavior gets dealt with accordingly.

Thank you, tenant at the Chino apartments

Andre J.

AIM provides great service. Every maintenance request I submitted has been handled in a timely manner and someone always picks up the phone. I'm very thankful for this management company.

Taylor A.

SLUMLORDS! Do not rent from them!!

Horrible management!

My apartment had a leak that was reported to them right away, long story short after many ignored phone calls and emails I’m having to vacate because my carpet has been wet for over 3 months and is growing mold.

They told me to air it out with my own fan. 😂 They hire cheap repair people who never fix things properly. There is probably mold in the walls also from them instructing me to dry soaking wet walls with a fan.

It’s been a nightmare having them as a management company.

Think twice before renting from them!!

- Adelle st property tenate

Lenka M.

The worst management company we have ever experienced. We have moved half a dozen times in California and never have we had such a terrible experience. No working dish washer for over year even with monthly calls and check ins. And then no washing machine for 2 months. The staff would ignore calls, not respond or hang up on you. Ignored emails and tried to pretend they didn’t receive items. Thank goodness for documented emails. Unprofessional, disrespectful and disgusting behaviour from a company and the staff. Finally when we did leave they tried to charge over $2000 for painting, which was not on the lease and only if you didn’t stay a year, which we did. We have a perfect rental history with no past issues, and yet they still chose to treat our young family this way.