Pollard & Bagby, Inc. - Richmond, Virginia

J B.

Danielle and James are just great. James was thorough in showing us properties and answering all of our questions. Danielle assisted us multiple times on the phone to make sure we were able to complete the application process easily and properly. Really a positive experience. Thank you!!

Craig D.

These guys are rip off artists. Renewing the lease for three months resulted in a $500 ‘lease change fee’ that is complete rubbish. The lease was not changed, there was simply a renewal for three months. And for that - $500. I was told absolutely nothing about this bogus charge before it was assessed; my presumption is that they were ashamed to say it out loud to me because they fully realize that it is thinly disguised theft. Do not rent with these folks, they will use any excuse to rip you off.

Morgan G.

I have lived in a building of Pollard and Bagby’s since March, and have 3 work orders on their app that were never dealt with. The first is for a leaky A/C vent, the second for mold/mildew next to said A/C vent, which I ended up cleaning by myself (luckily, it was mildew). But, of course, the root of the issue was never addressed. The third, which has been a request since October 31st 12:40 PM (it is now December 20th), is for squirrels living in the ceiling.
Nearly every single night I have to listen to squirrels thumping, scratching, and chittering right above my head. At one point I was concerned one of them got stuck up there because of how violent the noises were. I have requested updates multiple times via the app, I have called the maintenance line, and I have left a voicemail for manager Bob Reed, which was never returned. I asked somebody on the maintenance team about this issue when they came for a routine apartment inspection, and he said the issue was being dealt with. I have heard people on the roof several times since I made the request, but the squirrels have always stuck around, or come right back after maybe 4 days of peace maximum. And if they have tried, why hasn’t those efforts been communicated to me via phone call/text/tenant portal/email? The whole situation is absolutely ridiculous to me considering how this neglect is undoubtedly damaging the property itself.
In general, I love my apartment and its location. But I have exhausted all other methods besides leaving a public review to try and have this problem fixed permanently.

Renee S.

They keep properties listed that aren't even available to attract phone calls I guess? I even scheduled a visit with someone there for an apartment and when I had a deeper question and talked to someone else he said the apartment was rented "that day". So they were going to let me show up to view? They had a way worse unit in the building (can see ceiling falling down from the pics) and the second person tried to direct me to that. My guess is the tour would have also tried to take me to that one. Anyway that was a week ago and that apartment is still listed. Scam company don't trust them.

Mohamed A.

I am giving five stars specifically for Tony Rolando, with whom we have had the pleasure of working for nearly eight years. Both of my businesses have consistently been impressed with the high quality of service he provides. Tony is always responsive, respectful of your time, and, above all, the most accommodating professional I have ever worked with at Pollard and Bagby. They are truly fortunate to have him on their team

Wilkin ?. C.

I want to express my gratitude to Kathleen for her assistance in addressing the issues I faced with my apartment. She took the time to visit, thoroughly assess the situation, and work toward a resolution. Her professionalism and dedication are greatly appreciated, and I’m grateful for her efforts in resolving my concerns.

Jeffrey H.

Working with Tony Rolando was a great experience. This was our first franchise building with Tony and he made the process efficient, comfortable and precise. Great understanding of the parcels and demographics to set you up for success. Tony Is now my go-to for future buildings in Richmond. I highly recommend using Tony for leasing commercially in the Richmond area

Daniel P.

Pros: There are some great personalities on the staff. Some of the locations for housing are awesome, being close to Willow Lawn, Scot’s Addition, the highway 95, and Museum District. Walkability in RVa is A+. The architecture and historical preservation is A+ (IMHaHO). Parking is so-so, depending on which apartment you’re in.

Cons: The maintenance crew is slow to respond. When they come around it’s by far too late. We trapped so many mice, but what else should city residents expect? Somewhat of their attitude towards it. Do not expect to receive the full security deposit, as the staff will see what they want to see when comparing the move-in and move-out inspection photos.

*Update and Response to Owner of P&B:
Your response to my first review warrants clarification.

1. Lease termination: I requested an end to my lease early due to a job transfer but your staff told me that it was more financially beneficial for you to bring in someone new. Is it okay to use words like "we accommodated our tenant's needs" when the business gains more? $500 for an addendum, plus $400 from our security deposit ... that's 2/3rd of a month's rent. Is what you're saying somewhat truthful or kind?

2. What we are wishing you would see is that "significant scuff marks" and "dings on the walls" were there even prior to our move in. We are being charged for something that the previous tenant did not clean properly. We're feeling misunderstood as we had a 1-year-old, two adults, and not many visitors. We agree, those issues were not considered "normal wear and tear especially for a tenancy of only 10 months." You have proved my point in saying this. We didn't receive our full security deposit because the previous tenant left those scuffs, and dings. Thank you for at least acknowledging our perspective, although we're aware that we still will not receive the amount in full.