Real Property Management Infinity - Norfolk, Virginia

Aaron R.

I have had several property managers over the last 16 years and Cris Bell and RPM Infinity is the absolute worst. I have called dozens of times and have never gotten an answer or a phone call back. They rarely answer emails. Their payment distribution is never on time. They over charge the tenant online transaction fees. They over charge just for showing up to the property. Hiring Cris Bell has been one of the worst real estate decisions of my career. Please do not make the same mistake.

Akaila E.

I was interested in receiving rental information for a property listed by RPM. Unfortunately they are difficult to get in contact with and negative reviews mentioned that. It is a red flag for a property management company to be unresponsive and short staffed. I see why listings take months to rent and Im sure they have maintenance issues out the whooha. Update: Responding to negative reviews faster than rental inquires, calls or emails is another red flag. Do better as a management company, as you just lost a prospective tenant.

Melissa L.

We had mold and water damage in our rental for 2.5 years. The owner refused to fix it, even after she had it quoted several times this past summer. Told each contractor that their cost was ‘too expensive’ (we have her on video). RPM did not support multiple maintenance requests, we told them over and over by email and phone. All requests were ignored and deleted by RPM. RPM is refusing to give back our security deposit. Stated that they gave it to the owner.

Jason L.

Refused to get owner to fix mold and water leak for 2 years of sending in maintenance request. They just canceled them an said the own will come an fix. This went on for 2 years. We finally move out an have the carpets cleaned and house cleaned. They never went and checked just took the owners work and they kept my security deposit because she said it wants done. I sent them documents about us getting sick from mold and copy’s of the letters from the owner that it is too expensive to fix the water leak . The documents for the cleaning of the house. Then they still refuse to listen and kept my deposit. Do not rent or buy from these people. They don’t care and will screw you over.

Aldo T.

If I could give a zero rating, I would!
I have been doing business with RPM for years, but this last year they have been terrible! I had tenants in my home in Virginia Beach whose contract was ending and I wanted out of the house. RPM ended the contract without moving the tenants out and returning the home to me without checking to see if it was in proper condition. I found out that the tenants did not had a deposit, but some sort of insurance that I have to fight with in order to get the home back in shape. I had to hire another individual to do that for me. They used to be OK, but now they are terrible!

DO NOT DO ANY BUSINESS WITH RMP HAMPTON ROADS!

Alexis B.

We have been with RPM as property owners for two years. They talked a big game in the beginning, convincing us to wait until the house was vacant to list it and saying it would be leased in a week. It took two months to get a renter in what was a very hot market, I wish I would have ignored them and just listed it earlier.

They take a good amount of money for not communicating with owners. It takes me weeks to get a response back, and for two years they have blamed lack of communication on being understaffed. I really shouldn’t have to spend so much energy to get ahold of property managers that I am paying to reach out to me regarding issues, it’s defeating the purpose.

In one instance, they claimed to refund me money they accidentally charged us. I had to follow up for six months to make sure we received that money back.

Would not recommend for people looking for property management in the area.

Jamaal J.

Run away. Can't get anyone on the phone ever, they don't have an office. I paid a portion of my rent with cash they charged me 25 dollars per bill. I paid 550 dollars cash. They charged me 450.00 processing fee. No warning or anything. Common courtesy would have warned me first. Nope they charged me 450.00 dollars for it. So out of the 550 I gave them I only netted 100 dollars towards rent. Just be a decent human and warn the person of the stupid policy before stealing there hard earned money. It is literally theft. They charge 25.00 per bill you pay with what since does that make(so if you pay them 100 dollars with 5 twenties they will charge you an 125 dollar processing fee). There are no warning signs at their fake office, no one called to warn me or ask me am I sure I want to pay cash. Run away! Run!

Amy S.

We expressed interest in the property via Zillow and were incredibly impressed with the personal service we received from MC and her crew getting us set up with a great house within days of our first contact. Clear instructions, easy to use links, quick call backs and follow ups. Couldn't ask for more.

Update- we are three years into the lease and still loving the RPM team. Tom comes out semi annually to check for issues and make sure all alarm batteries and filters are current. He is wonderful in spite of my noisy dogs and has always been cheerful and on time. I really appreciate his consideration for my schedule.
Repair work typically depends on owner approval of the expense so I appreciate RPM handling that for us. Lots of communication whenever needed by both email and text so my husband and I are both kept informed. We really do like this team!
Final update- Just met Michael who came through for our semi-annual inspection. Like the rest of RPM HR he is both professional and helpful. We are in the process of moving out since the house will be sold but are incredibly grateful for the service RPM HR provided during our six years in residence.