Erick T.
1/5
Rented a property through Choice Property for 2 1/2 years and it was more hassle than anything else. We had the basement flood with water, twice, late at night. Both times we attempted to call the emergency line and both times no one showed up to fix the issue. One of the times we called, the hot water heater broke and was spraying water. By the time we found out there was an issue, the water level was around ankle height. We attempted to call the emergency phone number and no one answered. We shut off the water to the hot water heater to stop the water and pumped the water out with a wet/dry vac we own. When we finally got in touch with someone when the office opened, they sent people out immediately to fix the problem. They had to take out most of the carpet in the basement and some of the walls still show signs of water damage. The damage could have been way less if someone answered the emergency line hours earlier. I felt bad for the owner of the house who has no clue how poorly the maintenance is on their property. The other time our basement flooded was Choice Properties fault. The dishwasher wasn't working correctly and they sent someone to fix it, the person needed a part and would return with the part and left the hoses disconnected with the water on. The water soaked through the kitchen floor into the storage room below and we lost a lot of personal items due in that room due to them leaving the hose disconnected on the dishwasher. I'm glad we moved out because the basement has a musty odor to it and doesn't go away even after leaving the doors and windows open for a while. They stopped by twice for inspections of the house when they should have stopped by at least 6 times for inspections. I will say they were responsive by e-mail. The maintenance team no-showed on numerous occasions and said they got confused when told there was a tree in the front yard, so they couldn't find the house....the house is located in a wooded neighborhood, essentially everyone has trees in their front yard. The maintainence people said they knocked and no one answered, even though someone literally sat at the front door watching TV. When it happened once, I thought stuff happens and moved on to reschedule...the thing is it happened a few times. The property manager at the time, Justin, told us he tried to call someone and no one answered on multiple occasions, yet he's called a few times before without issue. I let him know no one has missed calls from him and I don't appreciate him lying. I can keep going, I have plenty to say. They even took $600 out of the security deposit for labor such as wiping down the ceiling above the stove, fixing a closet door that was off track, and cleaning debris from an overhead light fixture. Even if we were in the wrong for all of the things they listed, there is no way it totaled to $600 in labor. We even used their cleaning vendor that they recommended and said knew what to clean. If there were any cleaning issues, they would call the vendor. Overall, I'm happy to not have to deal with them anymore. I feel bad for the owner of the house because they place is going to probably become an expensive problem when mold is found from the multiple floods and poor clean up.
