Guardian Properties LLC - Frederick, Maryland

Tiffany K.

It’s been a few years since we left the property we rented under this company. I randomly see their signs out and I realized my input could help those who are thinking of renting from them
First and foremost, I will say that these ladies are old school and upfront about anything. It can come off as snarky, but they are just trying to do their job. They have contracts with property owners that they need to enforce
Whenever our rental had an issue. They were on top of it! Even had the entire hvac unit replaced, which is not cheap. They left us alone, unless there was a concern.
When the owner mentioned possibly selling, They immediately informed us, which gave us ample time to prepare. We had enough time to shop and purchase a home, and give 90 days notice before the home was even on the market. They even have us the option to buy it ourselves with credits provided by the owner. In my experience , it’s just simply how you take context. But they were our favorite landlords after years of renting.
When it came time for move out, they didn’t gouge like most places do. They held the owner responsible for the natural wear and tear.

Paige M.

DO NOT RENT FROM THESE PEOPLE.

Julie and Joyce might come off pleasant when you first meet them until you’ve signed a lease with them. For starters, the first rent payment we tried to make we were not informed that you could not use a cashiers check. Instead of calling and informing us politely, she called my husband screaming at him and hung up the phone before he could get a word out. We wrote personal checks from then on out. Our neighbor had dirty dishes in her sink and filthy floors when she moved in. We had to scrub our apartment upon move in which we did not complain about because we’ve rented from multiple places in downtown Frederick, they’re older dusty apartments which we understand. We loved our apartment but Julie and Joyce are the most unbearable human beings I’ve ever encountered in my life. Zero professionalism. I emailed to ask for a breakdown of what was taken from our deposit because I wanted a written breakdown, they refused to give me any written explanation. Julie called and said one of the charges was for not sweeping our deck. I swept the deck but as it is outside, OBVIOUSLY debris is going to blow back onto the deck. I can’t control the weather Jackie. They had people doing maintenance in our old apartment for two weeks after we moved out and suddenly there was a problem with the toilet. We get another call from Joyce screaming at my husband. When we tried to explain that we haven’t been living there the past two weeks and there were ZERO issues with the toilet when we were there she hung up mid sentence. Along with Julie’s call about the deposit, she was cussing and screaming all because I politely asked for a breakdown of the deposit charges. I have no issue whatsoever paying for something if there is a reason. I could go on and on about how poor their management is but I’ll leave it at this, they are out for a cash grab and that is it. They talk to the people paying their bills like they are absolute trash. Just two old, sad, miserable humans. How their business is still up and running is beyond me. We rented downtown for years and never experienced anything quite like this, save yourself the hassle and rent from a different company.

Aleecia F.

I have been renting from them since December. They are very good at keeping up with repairs, so far. As far as communication, I get random texts that make no sense from them. Today I was accused of having more people live here than I have on my lease. I've never even had a friend over, let alone another person live here. Very rude over text. Very unorganized, that was clear from the time I signed the lease. I've never paid a bill late and I've always coorporated and allowed maintanance to come and go as they please. There is no need for them to treat me so rudely. I finally had to block their number and tell them to contact me via email because of this issue. Not the nicest ladies in the world. I'm just a single mother trying to make it out here. Not right of them at all.

Brittney H.

The professionalism is lacking. We LOVED the property but given the response provided over the lease signing, we chose to not rent. We were told to pay the security deposit before even seeing the lease. I have no idea if there is a clause in the lease that says security deposit will be not refunded if we decide not to rent. We had paid our application fee, and I just wanted to understand what entailed in the lease. I was told that we had to come in person, but they were not at all accommodating to the schedule, and said if I couldn’t find a way to be there by Wednesday, only giving a single time, that they were going to rent to someone else. Mind you this was 1 PM on Monday and we live over an hour and a half away. They would not accommodate any other time that was convenient for us and refused to allow us to do it via email unless we first paid them. Additionally, she mentioned that it is a standard Maryland lease. I don’t know why it was such an issue to send it to us to review as in the showing we were not given information on tenant responsibilities. Are we in charge of pest control? Do we have to have the place professionally cleaned before we leave, what happens if there is damages, who is in charge of maintaining the sewage/well etc. She told me that the lease included payment for rent in for utilities, but then, as the conversation continued, she also mentioned, paying for the water softener and brought up landscape fees to have someone mow the lawn if we weren’t going to do it ourselves. Exactly why I wanted to read the lease and understand what all it entailed before spending $2200. I did not want to have to fight to get my money refunded especially being over two grand if I didn’t agree with the lease. I’ve read reviews and saw that this is the experience of others. They have been in business a long time, but that does not necessarily make them a business worth working with.

Happy O. L.

Horrible communication skills. Illegal practices. These ladies have the nastiest attitudes I've ever seen and I've worked food service. And they try to pocket extra cash with stupid fees the homeowners don't even know about. Make sure you communicate with this office IN WRITING ONLY. They will blow up you phone to avoid written communication. Don't give in and if you MUST then record the convo and answer the phone with "this call idls being recorded"

Kpb 9.

The worst renting experience I have ever had. The two women running this company are deplorable, rude and very unpleasant to deal with. The townhouse I rented developed a leak from the Jacuzzi bathtub one day. The leak damaged the ceiling under the Jacuzzi on the first floor kitchen area. I reported it and was told by these two women that I was irresponsible and would be charged for full damage repairs. Joyce Moody said it would cost me $2,000 for repairs without her so much as even seeing the minor water stain in the ceiling. They sent over "their" fix it man (I was told I couldn't call my own). He was very nice. He said this was a known leak to them and he's been by the property five (5) times to fix it. He said Guardian refused to have it fixed by a plumber. Those two women tried to shake me down for $2,000. They pressed me for the money. I contacted an attorney and those two cows quited down and stopped harassing me. Guardian are terrible lying women with no morals. Please stay far away from them. The fix it man said it was $5 repaid that he did to stop the leaking until the next renter shows up.

Suzan P.

I've been a tenant with Guardian Properties llc for many years. Today they took care of an AC issue I had. With temperatures over 90 degree my AC stopped working! Julie immediately contacted Tetteris Hvac llc came out a couple hours after 1st contacting Julie. 5 stars for handling this problem with ease and promptness!

Katie M.

Joyce and Julie are the rudest, most abrasive women I have ever dealt with.
When they took over as property management for my building (after I had already lived here quite pleasantly for over a year) it was all downhill from there. They scam to get more money out of renters, lie profusely, and will harass you if you do not fall into their schemes. Living under their management has been hell. Terrible, avoid at all costs