Tucson Landing - Tucson, Arizona

Hannah

The before move in process was very seamless and the leasing office girls were a great help. Everything was all down hill from there. I have lived here just over two weeks and it is already a nightmare. Upon moving in on a Friday I had no hot water, I made the leasing office aware on Saturday morning and they assured me maintenance was going to come fix it Monday as they do not work weekends. They never showed up. Monday night I said they didn’t show and they offered me a key to shower in the model unit across the community. I appreciate their offering but the shower head in one of the model unit bathrooms was broken and the other broke off and hit me in the head while showering. Tuesday finally someone came to check the water and said they needed to grab a part and would be right back, they never came back. Wednesday morning I went back to the leasing office to tell them about the no show and explained to them neither shower head is working in the model unit and I need my hot water fixed ASAP. They told me someone would be out Thursday. Thursday came and maintenance said it was an electrical issue and the electrician would come in a few hours. Finally I got hot water Thursday evening. After this I sent in a maintenance request for flooring that was pulling up, ceiling vent fans in both bathrooms that weren’t working, the bathroom door not latching, a massive piece broken off of the corner of my bathroom sink and part of a wall that was not painted. Maintenance came to address the issues, fixing both fans but leaving them hanging out of the ceiling, completely gouged the door frame to mangle the latch to the door so that it now fully closes, and got super glue all over the floor in an attempt to glue the floor back down, which is now pulling up again. The maintenance guy also assured me he would be back to paint the wall and replace the countertop, neither of which has happened in the last five days. On top of all of this many things in the community do not work. On the first of the month the resident rent payment portal was down, they were aware it was down as they sent an email saying it was back up (it wasn’t) but then proceeded to add a “late fee” to the rent payment even though it was their fault the payment portal was down. The key fob scanner for the mail room has been down for 10 days, with no estimate of when it will be working again. Therefore everyone must enter through the leasing office, which of course is only open 9am-6pm most days, 10-5 all others, so if you have a job and can’t make it in during their set hours then I guess no mail for you! The scanner box to the gate to get into the community shocks you every time you touch it to put the keypad code in. The scanner for the package lockers in the mail room does not work. Residents often let their animals defecate all over the grass without picking it up. There is a mandatory $35 monthly fee for valet trash pickup, however you have to call them every time you want pickup which is a toll free number that you have to call, go through all of the voice prompts, leave a voicemail, and wait for someone to return your call (I’ve never received a call back so I walk my trash down three flights of stairs and across the community). Most residents have bags of trash sitting outside their door in 110+ degree heat for days at a time, you can imagine the smell. It’s really unfortunate that such a beautiful community is so incredibly careless about their residents and resident experience. Every day it is a new frustration and it makes living here dreadful.

UPDATE PER COMMUNITY RESPONSE 10/25/24
None of the concerns have been addressed besides the trash and the hot water. Floor still peeling up, kitchen island not painted, countertop corner still chipped off, fan still hanging down in the bathroom, superglue still all over the floor, door frame still mangled.

Hailey

I’ve had a great experience living within this community. Whenever I submit a maintenance request it has always been completed in a timely manner. The women in the office are professional and compassionate. I know that they will do what they can to help you out the best that they can!

Jackie Limon

The first few months our experience had been great but on August we had to pay almost $1900 when rent is usually no more than $1750 with every expense included. When I went to the office to speak with staff they said the additional $150 was due to valet trash among other late fees but did not recall having any late payments. Tenants shouldn’t be surprised with an additional $150 added onto their rent without any notice, especially not in the economy we are currently in. We paid the additional $150 because yes it is included in the lease for a $35 valet trash but these charges should’ve been added to prior months along with rents due. Now my most recent problem has been being charged $30 late fee because my rent was paid the 3rd this month and we were told back in May when we moved in that we had a 4 day grace period, and now their taking their word back on that as well. Personally I’ve never had these problems at any other places I’ve lived at and am considering leaving before my lease ends. I love our place but not the ways we’ve had to deal with staff.

Hannah Elisa Akinremi

Genuinely so grateful for the staff and maintenance group they have here. They have cared and fixed every concern/problem I have ever had in a timely manner and very efficiently. Amanda especially, great place to live with a staff that cares !

Alexia Bautista

Amanda is GREAT! No matter how busy she is, she takes the time to sit down with me and answer any questions that I may have! Maintenance is always a quick turnaround time.

Amenities are something i never really used at other complexes, but i can’t stay away from the ones at Tucson Landing; The pool and gym are always clean. It’s a great place to live!

Michelle Huffman

Tucson Landing has given me the perfect balance of price and location with great amenities and the best floor plan I found in Tucson. It's always stressful looking for a new place, but they made the process very smooth and easy and I'm VERY happy that I ended up here.

Kimberly Stewart

Tucson Landing is a beauty secure apartment complex with lots of wonderful amenities . The ladies in the front office are so kind and helpful. They are always eager to help make the community a pleasant place.

Eduardo Cordero

The Staff here - Amanda, Jeanette and Tito are great people, and always willing to help. Very fast response time with any maintenance issues. Over all just a great place to live and call home. I'd highly recommend this place to anybody looking to reside in a place of peacefulness and tranquility.