Cascade Property Services - Oak Harbor, Washington

Laura L.

I had a week left on my lease and was in the process of moving. They started going into my house!! I came home and there were multiple people going in and out when I tried talking to them they completely ignored me, I had to stay there until my new apartment was ready. Which was unsettling and creepy. There was no communication throughtout the year I lived there and no notice of coming over or entering the home. They are strange people and do not care about laws or their tenants

Cynthia H.

Watch out and don't rent! Horrible communication. Horrible management. Theyll pocket your security deposit just by not repaonding to your notification of moving out. If you show up to the office and try to talk to someone, they just watch from the camera and hide in their house. Guard your money and realize that every rental property management company on this island will do everything to pocket that security deposit.

Kimberly D.

If I could give zero starts I would. Same exact situation as the reviews posted below. Moved out almost three weeks ago and cannot get a hold of Steve. He’s ignoring texts, calls and emails, but had the time to deactivate my account on the payment portal so I can’t see records of anything. Thank god I screenshotted everything! The apartment was spotless when I moved out, even had the carpets professionally cleaned. There’s no reason I shouldn’t get my security deposit back. My husband has even showed up in person at Cascade Property Services but Steve is nowhere to be found. Since we moved close by, we will be following up with legal action. DO NOT RENT FROM THIS COMPANY.

Alivia A.

I honestly wish I could put zero stars. This is hands down the laziest business in the Oak Harbor area. This was my husband and I’s first renting experience and it’s been absolutely horrible. For starters, we had a few things go wrong in our apartment over the few years we were there and it was impossible to contact Steve, the owner. We would leave voicemails and weeks would go by before someone was sent to fix whatever was broken. This was bearable and does not constitute such a negative review. However, the way we were treated when ending our tenancy was atrocious. I called, sent emails and left a physical copy of our notice to vacate and was sent a response an entire week after. There was a mix up with our rent and we were supposed to get half of it back so I called Steve about seven times, sent four emails and went to the physical location to try and get an answer as to when we would get our money back and I never received a response. I cleaned the entire apartment AND paid $180 to have the carpets professionally cleaned and did not receive my safety deposit even though nothing was broken and the apartment looked great. Unfortunately my husband is active duty so we moved to another country and I am unable to pursue legal action from here. I implore you, do NOT rent with Cascade Properties!

Heather R.

Absolutely do not rent from Steve. We had mold growing everywhere in our apartment in which we were given one small box of baking powder. We had a water leak the entire time we lived there that they “fixed” multiple times, but it was never actually fixed and the water company kept telling us that we were using a drastic amount of money compared to everyone else. They are impossible to get ahold of & they don’t give your security deposit back or contact you back ever. I’ve called them everyday for a month & still have not received a call back.I feel like we should all get together at this point & start a lawsuit or something lol.

jay P.

We have started having issues with Steve Springer the "manager" as he doesn't return phone calls or emails. He sends the maintenance man over without notice. Had threatened eviction for no reason and doesn't fix ANYTHING! We have no drawer faces or handles we have stinky water only hot or cold no warm or ability to mix the water. We have ants cat problems and many other issues. He has told us we aren't getting our deposit when we move, feel like we are being held hostage. My porch collapsed not even an apology for my injuries. I think that if you rent from them you will need an attorney.

Sarahlyn H.

We lived in the Ruth Villa apartments for about a year. We didn't have much trouble living them besides a serious ant problem. They wanted to bomb our apartment but I said no because I have a pet and I didn't want her sick. Every apartment in the complex had ant problems and I believe the problem is they never treated the outdoor area until people complained there were ants in their apartment. I believe they should have been keeping up with the outside bug issue before it even became an issue inside.

The real trouble began when we were moving out. As a military family we were given very short notice as to when we would have to leave Washington and go to the next state. We filled out a letter to vacate on Dec 21 but unfortunately we delivered it to the old address on Goldie that is now the business of another business called Cascade. Since we never received any notice that the offices had changed we still assumed that that was their office. Luckily the new business working there sent out vacate letter to the proper Cascade now located on Crosby. We vacated the apartment on Jan 5 and paid for flea treatment and carpet cleaning. Since Jan 5 I have sent multiple voicemails (since Steve never answers his phone) and multiple emails. We need to them about our deposits and our prorated rent that we should be getting back. However we have had absolutely no response via email or telephone to get our questions answered.

If I could give this zero stars, I would. It is completely unprofessional to blatantly ignore your tenants calls and emails.

There are a lot of good rental places in Oak Harbor and surrounding areas, but I would steal clear of this one.

Robert S.

Do not rent from this company. I'm truly sad to have to write this but I was very disappointed with this property management. Steve was a terrible manager. He never answered the phone. I rented from them for 2 solid years and never had a single phone conversation with Steve. We had multiple issues with the house that I don't blame Steve for, it was an older house, but I do blame him for making it impossible to contact him. Our first summer in the home he had his "lawn guy" show up and I was told he would be there for a week to clear out dead trees. He came for one day, leaving large fell trees in the yard and never returned. We had multiple infestations of bees, and rats (again don't blame him) for which we had to set traps because steve never returned my call. I would show up at his "office" multiple times during working hours only to be disappointed that it was locked (precovid). Finally I caught him in person and then they hired an exterminator. I paid my rent on time every month for 2 years and was treated terribly. DO NOT RENT FROM STEVE