Republic Services - Huntington, West Virginia

Matthew S.

I have had multiple issues with reliability. Started around the time as the March ice storm. Understandable that trash was not picked up the week of the storm. But it was 6 missed pick ups in a row. The roads were not bad after the first week. They continued to start the roads were ice back then. After that they took a payment for service and canceled my pickups due to "someone calling and stating I had moved." Took 2 weeks to get my trash picked up after that. I have ended up with rats in my home that took months to rid myself of said rats. There has been multiple times since then that they have claimed the roads are to ice or impassable when they have been prefect with excellent weather. The only resolve they ever offer is we will send and email to the local office. We will have them send someone out within the next few days. Which doesn't happen. Currently last week there bad road conditions which trash service was suspended with a new pickup day being the next day. The roads had been cleared yet no pickup made. This weeks pickup we were told the roads are iced over and severe weather in our area. The temperature has been in the sixty the last 3 days with light rain. The roads are clear and the creeks are low. They are still refusing to pickup our trash. This is completely unacceptable, unsanitary, and disturbing. If there was another option in Wayne WV for trash pickup I would switch providers. Discussing and lazy is the situation and attitude I get when calling.

Derrick B.

Republic Services is garbage. I wouldn't recommend them to anyone. And their customer service is garbage too. I guess they're in the correct business. Our garbage hasn't been picked up for 2 weeks and counting. And I'm betting it doesn't get picked up this week either between us not living on a main road and it being a holiday this week. All I asked was for them to prorate my bill because of lack of service. And they don't do that because of weather. So I'm expecting to pay full price for a service I'm not receiving. Shame on you Republic.

Tyler

It's been almost a month and we've had no trash pick up. I understand we live on a hill, and at times it can be arduous to get up especially when it shows, however, the roads have been cleared for 3 weeks now. We've called and asked multiple times and it's always "they should be there to pick it up on your next scheduled pick up day". Nothing has been done in 3 weeks. I've requested a pick up through the missed pick up section on my account. Nothing!

If they I'm paying them for the full month? They better think again.

I know I'm not the only person who feels this way in my neighborhood. Your paid for a service, you should provide it!

If we can get up and down the hill in our little 2wd vehicles, you can get up the hill in your 15 ton truck.

Pacey H.

What a terrible company. Several times, they've neglected to pick up our garbage (yes, the bill was paid and up to date during all instances) on many occasions and scheduled to pick up at another time (that wasn't their normal schedule). Every time they make this agreement, they fail to do what they say. Most recently, during a snow storm, they were unable to pick up our garbage. They agreed to pick it up on a different day, but failed again. The next week it was 60° outside and again they didn't pick up. The office said the roads were too icy in 60° weather. They said they'd "make a note" and have the garbage picked up the next day (which is today). As of 5:45 pm EST, our 3 week old garbage still sits outside with the rest of our neighbors. This is a disgusting business practice for being a sanitation company. We're lucky we don't have rats yet. I wish there was another company to use in this area, but this is our only option. It's truly disappointing.

don B.

I'm located in a strip mall. Five dumpsters are located together. Somehow my dumpster got pushed back against a hillside. The driver informed the office he couldn't get to it. I paid a record to pull it back and called the office. They informed me I would have to pay another fee to get it emptied I didn't push the dumpster back but I was punished plus pay record bill. I know if your driving er tried he could have pulled it out.

RODGER K.

I highly recommend NOT using this service for trash removal and I would give them 0 stars if it were an option. They have been very unreliable and have not followed through with their promises of picking up our trash. During a telephone call to Republic Service we made an appointment for them to come and pick up a few large or bulky trash items, a toilet, wooden vanity, shelf etc. All bulky trash items did not weigh over 50lbs each. They never came by to pick any of it up as promised. I called them again and they apologized. They scheduled another pickup date and time for September 9, 2022 between 4:30am and 5:30pm. Returned home from work evening of September 9, 2022 and yet again it was never picked up. We received a text from them that they were running behind and the new pick up time would be September 9, 2022 between 5:30pm and 2:30am. Headed to work today, September 10, 2022 at 6am and yet again still no trash pickup. Just checked at 1pm and no trash pickup. I tried calling them and conveniently they are closed all weekend. So now these large bulky trash items are sitting out until who knows when they will respond. Several of our neighbors have had the same issues and they were so fed up they canceled Republic Service of Huntington, WV and hired a different company. If our trash is not picked up by Monday we will no longer be a Republic Service customer.

William P.

This guy would drag my trash can out into the middle
Of the driveway, and sometimes the middle of the road, for no reason. I confronted them and they simply acted like they didn’t hear me. Today, there are much better workers that don’t do that. This rating is for the past, 2022-2023. Thanks.
Update: Well today, the trash workers have placed our expensive trash can that has a folding lid completely upside down, bending the lid, damaging our trash can. I’ve also noticed them tossing around neighbors’ trash cans carelessly, scattering them along the side of the road. A complaint has been lodged.

Olivia

Worst company I’ve ever dealt with. I’m so angry at this company. They haven’t picked trash up in over a month but still with expect you to pay a bill for services not received!