The Joseph Group - Edmonds, Washington

Prakash V.

If you are a property owner and considering Joseph Group to management - Please stay away from them. They are really terrible in doing even their core job. Here is my experience.

Issues:
The residents per the signed lease should be only 4 including 2 minors/kids. Since from day 1, there has been at least 2 or more families been staying in that home. It was very evident from the water usage that spiked 300% when we owners a family of same 4 members staying for 10 years. Apart from that there were 3 full trash bins that would be kept outside along overflowing additional trash bags as reported by the neighbors. Plus, at least 4 or 5 cars always parked outside the home. Reported this to the property manager and he never gave any proper response. He would say legally its not an issue and any no of people can stay in the home.

Home inspections were never done. The residents smoked inside home and in garage heavily but the property manager never did any inspection nor cared.

Exorbitant charges for repairs - Even for minor issues they would charge the landlords crazy high charges. One time there was a toilet block and they charges about $1000 to fix it. One time there was an issue with oven, and their recommendation is to replace with state of art oven + air fryer combo.

Tenant Issue - At one point, the tenant stopped paying rent. The property manager will always support tenants saying they are undergoing medical issues and are having hard time. He never cared for homeowner. I ended up paying for attorney charges to serve the tenant summons to vacate and they finally moved out (with little support from Joseph Group). The home was a mess after they left (pictures attached). I asked the property manager to provide proof of insurance from the tenant and he admitted that the tenant never had an insurance but are covered under Joseph Group umbrella policy. I asked him to give me evidence for that and he never did that. I forced him to get the tenants new address to send them to collections for all the dues (rent dues, all utility bills, home damages) and the property manager never took any effort to recover any money.

This was all due to really bad background checking process from the Joseph Group. They confirmed the primary tenant was working in a roofing company (which per Google is not a well established business) and had a very good feedback from their previous landlord which are all lies from Joseph Group. I escalated to the Joseph Group owners and as usual nothing useful from them.

Joseph Group never cares for your property and never have a solid tenant verification process. All they care about is monthly commissions and additional commissions from engaging the repair guys.

PLEASE STAY AWAY FROM THESE UNETHICAL FOLKS.

Julie B.

I’m very unclear how these reviews can be real. I live next to two properties managed by The Joseph Group. In January, a tree from one of those properties fell, crushing my fence and leaving debris in my backyard. They have been nearly impossible to get a hold of, have not responded to their tenant, and continue to ignore my request on cleaning up not only their mess but preventing a further safety issue. I would never recommend working with them.

Lonnie C.

The Joseph Group has been a great experience so far. Lawton has been incredibly hands-on, responsive, and always available when I have questions. He’s taken a lot off my plate and made the whole process feel much more manageable. It’s a huge relief to have someone reliable and communicative handling things. Highly recommend.

Patricia C. D.

Working with The Joseph Group has been a 5-star experience since day one. Their professionalism and expertise have significantly impacted the ease with which our business operates. Payton Hickey is a superstar of a property manager. The breadth and depth of her knowledge are extensive and impressive. Her people skills are excellent. We highly recommend Payton and the Joseph Group!

John A.

Thank you for everything! Stevie was a great person to have if you need help with anything. I’m gonna miss this place! Thanks a bunch.

Chet G.

Disgusted with my experience dealing with this company, and especially the assigned property manager, Josiah Allen. Due to his attitude and unwillingness to work with my partner and I after being approved for a Seattle townhouse, we have chosen not to move forward with the lease.

When speaking to him on the phone he was rude and condescending, displaying an attitude as if he was doing me a personal favor in allowing me to rent a property from this company. He attempted to pressure me into moving in before the date I required, apparently because a half month's rent is more important to this company than satisfied long-term tenants. Oddly, he made a special point of repeatedly mentioning how often the Joseph Group has been sued, which after dealing with them even briefly, I now completely understand. Finally, I requested a call from his supervisor to discuss the matter further, and hopefully come to a resolution, but never received any further communication.

I'm not sure if all these glowing reviews are legitimate, maybe he's just one bad apple in an otherwise exceptional organization, but I would advise potential clients and tenants to be very wary of their high pressure tactics and inconsiderate service.

Ying W.

I recently switched to the Joseph Group because I’ve worked with Dimitry in the past and had nothing but good things to say. The transition was very smooth, thanks to Stevie. Compared to my last rental agency, I got a feeling that the Joseph Group is more professional and experienced, looking forward to working with them

Viet H.

Joseph Group is a great Property Management company. They are really responsive and have reasonable fees. Josiah was my PM and he made my experience of a landlord seamless. He also helped in the process of eviction and dealing with uncooperative tenants.