Lori Gill & Associates / Windermere Property Management - Mill Creek, Washington

Jeff H.

My experience as a renter working with Ann Ashford for the past three years has been excellent so far (and continuing on)! Anytime there is a concern, I get a fast response. Serious issues get taken seriously and handled quickly by an efficient team of professional team members and contractors/vendors. I can also reach out when I have less serious issues that are more of me just saying "what about this idea? Is this reasonable to ask the property owner for this weird thing that would make a big difference to me?" Anytime I sit around with friends and hear landlord or property manager horror stories, I'm always quick to brag about Ann and share her contact info in case they might have a chance to switch to Lori Gill & Associates management. Ann also has a great eye, and understands what you are looking for and what you are wanting to achieve when you have questions or requests, so communication is always easy!

As a renter, my only gripe so far would be that the company has a policy of visiting twice a year to walk the interior of the property and take photos of every room. I can see how this is a major value add from the homeowner's perspective, and I can also see how it's a reasonable policy within the first year when you're establishing trust, or even maybe within the first two years, but going on the third year, fourth year, or beyond, it starts to feel a little too frequent and somewhat invasive, and a healthy reminder that indeed this is not your house no matter how much it might feel like it at the moment, nor how good of care you take of the property. Walk throughs once per year with a trusted tenant feel more than sufficient in my opinion. If you will be renting with this company, just go in aware that this is one of their policies and I'm sure you'll be fine. The team does their very best to make it as non-intrusive as possible, to do it quickly, and to use the opportunity to address any maintenance issues that you might not have reached out about, so they make it as pleasant as possible, but it's still an uncomfortable cadence in my opinion, and far more frequent than I have experienced with any other rental property over the past 20 years.

This policy aside, working with Ann herself has been wonderful and is highly recommended!

Yang B.

I would like to express my appreciation for Lori Gill, our property manager. Victoria is perfect – she is very professional and knowledgeable. She patiently listens to your needs and provides excellent care for tenants, landlords, and properties. They have numerous licensed contractors and have assisted me in taking care of the condo. I consistently refer her to my friends who are in need of a property manager.

arbie B.

My Lake Forest Park property has been managed by Keith Abernathy with Lori Gill Associates/Windermere Property Management for several years and it has been an excellent experience. Keith has kept me informed regarding qualifications of renters, inspections both written and updated by phone, and when something is needed, Keith checks if I'm alright with suggested repairs and we decide what should proceed and it's taken care of with certified and qualified professionals! They have been the best property management I have had for over 20 years. Definitely recommend them to work with you to manage your property(ies)!

Jourieh S.

Ann Ashford managed a property for me for two years while I lived out of state. She made the entire process seamless and stress free for me. She was impeccably thorough and quick to respond to my emails and phone calls. She handled complaints and requests from my tenants very professionally. She was never quick to just hire an expensive repair man but always gave me options and sound advice. Ann definitely looks out for the best interest of her clients. I would highly recommend Ann to anyone looking to rent their property!

Jana B.

Ann Ashford (Lori Gill & Associates) has been managing our condo rental in Seattle for several years. We live on the East Coast and entirely rely on Ann's expertise. She is cheerful, efficient and a pleasure to work with. We couldn't ask for a better agent!

Ram S.

We (1-800-PLUMBER) are a plumbing company. Right from getting onboarded as vendor for all of its Seattle area properties to work order management on an ongoing basis, Lori Gill & Associates manager manager Keri Dutton has been great. We love the prompt communication and appreciate their understanding that we will never overcharge. Also, who doesn't love the prompt payments that automatically happens through AvidXchange once we send our invoices? 🙂 We would love to do business with Lori Gill and Associates/Windermere for a long time.

Kevin F.

I’m on my third lease with Ann.
The house she got us is fantastic. Exactly what we hoped for.
There are very few reasons to reach out to Ann, but when I need to, and there have been a few instances, she is incredibly responsive and has the appropriate repair person contact me within a day.
Highly recommend Ann to represent you in a rental property, and more importantly, helping with the management.

Teresa K. N.

You can trust that Ann Ashford & her team to have the skills to properly rent and manage your rental property. Her list of service providers includes professionals that are quick and efficient. Choose to work with her if you expect Top Notch representation in the property management field.