NW Management Group - Everett, Washington

M P.

*** I am revising my review with higher stars for the reason that the person who was unkind and unhelpful to our association and its homeowners seems to have been taken off our account. Since, we have received more timely responses, and at least given a day of the week we can stop by to deal with issues. That’s an Improvement, and we appreciate being treated respectfully.
Please do not put her back on our account. Even the people you contract with that come to my home see her as a grumpy person who is very difficult to work with.

Not responsive to our community association. Does not answer phones or return phone messages. Unreliable vendor management and bookkeeping. This affects homeowner association- when issues are not dealt with within a reasonable time that are reported by homeowners to online portal, this costs the association and homeowners more due to neglect and improper issue management/coordination.
One employee by the name of Sunshine is ALWAYS rude. She’s been with them for years- rudeness is never acceptable. Why keep people like this.. there are plenty of people looking for work who would treat clients and homeowners with respect. Her business profile statement located on the NW Management website reflects the exact opposite of how she actually conducts business.
Homeowners pay well into the association- they deserve to be treated with respect. The board invests their time- don’t make running the association harder for them.
When a company operates this way, look directly at who owns and manages them. They might be cheaper to use than other management companies, but in the end your association will suffer.
To NW..It’s a contract- but we pay you to stay in business.

Renetta S.

I am a homeowner and board member of a condo association that used NW Management Group until 12/31/22. They have never been a great company to work with, but 2022 was a nightmare.

The owners daughter took over as our property manager and seemed inexperienced and disinterested in her job. Communication was terrible, she didn't schedule board meetings on a regular basis or send reminders to the owners for services like annual fire alarm testing. They also didn't renew our homeowners insurance for 2023!

They made the transition to our new property management company difficult and have not provided all of the documentation needed to set up our account.

Would not recommend under any circumstances.

Tammy T.

I wouldn’t give them one star if I didn’t have too. Not nice people the minute the pandemic was over they started raising the rent and haven’t and probably won’t until all the seniors can’t afford to live there.

Mariam G.

Terrible communication, lack of accuracy, and customer service is unreachable... Frequently send out fines with pictures of the wrong house and then are unreachable by email or phone. Our community has a FB page full of owners with the same types of complaints and it's been ongoing for years. Our HOA association manager is also a real estate agent, she's tried to solicit to owners as well, not at all ethical, in my opinion. They nickel and dime for mailers and charge for their mistakes too. No consistency or transparency whatsoever, just lots of excuses, that's been our experience. RUN, don't walk!

Terry O.

This Managerial Company was the worst I have ever dealt with! Promised the world and gave us Nothing. Didn't pay vendors, on time, it happened 2 for over 3 months of not being paid the vendor had to call the Board. Senior agent was so egotistical it was her way or the highway. Blamed lack of their competency on Covid. Went ahead and did a project that was not approved by the board!

keith N.

This is the worst management ever. They drive around and hand out violations for things that are ridiculous. About your grass or trash can. But they don’t do anything about things that matter. Like parking in no parking areas. Or people parking and blocking your driveway. But if your grass gets over 4” they hand out letters without even seeing why. I just had mine seeded and the gardener said not to cut it for a month. I keep the best yard on the street. They are pathetic.

Kayla

I called to ask for a showing of a house. I mentioned I had a service animal above weight restriction and she tried to tell me no, small dogs only. I mentioned the equal housing act and my animals rights means she can’t deny me. She rudely asked me “what’s the animal even for, why does your boyfriend need him” then scoffed at me and said “well you have to have documentation and a doctors note” I told her those were easily providable. She proceeded to tell me she wasn’t even going to schedule me a showing without seeing the documents. She had a very poor attitude the whole time and tried to deny me from the start And seemed very annoyed when I mentioned a service animal. I’ll likely never recommend or even mention this place.

Christopher L.

Home owners association to pay dues.. this company is horrible.. they are constantly looking to fine the neighbors to make up for their unrealistic budget.