Wilder Nissan - Port Angeles, Washington

Bob H.

Our best ever new car buying experience. The sales team of Brian Piza and Lauren Decker and finance manager David Murray all performed professionally and efficiently to make sure we would get the products that best suited us. Brian brought the new Nissan out to a home show we visited and that's where we saw the incredible discounts Nissan was offering a new EV. Lauren and Brian made sure we got the best deal and then made sure my wife and I were completely comfortable with the car. Their office was very relaxed yet the sales process was streamlined. David walked us out to his very own car to show the ceramic coating we asked about.
Good work team!

Jessica F.

This is a 0 star review.
My vehicle, a 2022 Nissan Leaf, had an error code pop up in September. I called Wilder and let them know my vehicle was coming their way and what had happened. The timeframe was a few days—a week max.
I called a week later and not only had it NOT been looked at, but they also didn’t know which vehicle was mine or why it was there. I was told it would be another week. So I called again, a week later. I was told my vehicle was ready for pick up. I ask what was wrong with it and, after a lot of back and forth, they told me it was just a code. They cleared it, and the vehicle is fine. I was skeptical and let them know that I cannot afford for the vehicle to do something like that while I am on my commute because I work in a very remote area. They assured me that they drove the car extensively and couldn’t get the code to pop back up.
Not 3 weeks later, the error code popped up again. Neither Wilder or Nissan would cover the cost to tow it again, and when I relayed the history of this car at their dealership and asked for a timeline, I was given 1-2 weeks. They would not give me a loaner vehicle since I didn’t buy the car there. They would rent one to me at $40/day. I called Wilder and asked to speak to the service manager because 1) I did not like that timeline, and 2) I wanted more done to the vehicle than “We cleared the codes and drove it around and it seems fine”. I was told the Service Manager wasn’t available but he would call me back. He did not. I tried to call back 4 times over the next week and a half. The first time I was on hold for 50 minutes before I gave up. The 2nd and 3rd I was on hold for 30 minutes before I gave up. The final time, I tapped out at 15 minutes. On the fifth attempt, I was able to speak to someone named Patrick. He was apologetic, but unable to tell me what was wrong with the vehicle which he blamed on construction happening at the Service Center. Apparently, it left them with only 3 bays, and he told me it would probably be another week.
So another week without a vehicle (did I mention my 4 hour bus commute because of this?). I asked if he can’t do anything in terms of a loaner. He said he’d see what he could do and promised to call me back the next day. He did not, and when I called and asked if he was there, I was told he called out by Amber. I asked if she could leave him a note to call me back. “I guess”, was her response. She must be bad at probabilities because Patrick never called me back.
After a couple more weeks, I gave up trying to talk to Wilder and opened a case with Nissan. Turns out Nissan can't really do anything but wag their finger at them. I filed a complaint, but I don't believe it did anything except maybe increase my wait time. Nissan had my car 4 MONTHS total. I finally got it back today and they couldnt even give me a fully charged battery.
Previously, I took my old vehicle in for an oil change, and they were booked out months in advance. When I finally got it in, the oil change took 3 hours. In my boredom, I went out in the car lot to pass the time. Within 30 seconds I had the second most aggressive car salesman I’ve ever encountered breathing down my neck. Would not leave me alone. I finally retreated into the service area to get away from him. If I can’t reliably and efficiently have my vehicle serviced at your dealership, why the hell would I buy a car from you Serious question.
Here's what I understand—the service department people get paid peanuts. It’s not their fault that construction hampered their productivity, and they probably have a bunch of people angry at them right now. So to the management and owners—why would you start construction on the service department that services all the least reliable vehicles you sell without some kind of contingency plan? You can’t use the Toyota bays or the Honda bays? I guess, ultimately, it’s on me for choosing Nissan over Toyota. My bad.
What’s the moral of this tale? Well, I can’t offer solutions, only a warning: all the cliches of terrible car dealerships are alive and well at Wilder.

David H.

We worked with Richard Tucker to buy a new Nissan Rogue and had a wonderful customer experience. Richard was not only very responsive but was clear with expectations. We were looking for a specific model and trim line and he was able to source it for us within 24 hours.

Richard was also very professional during the negotiation process. We felt like he did his best to make sure that we were comfortable with the price, but he also did his best to make sure that everyone could come to an agreement.

Richard is knowledgable about the product. He could call out the differences on each trim line so we could make a decision on what suited our needs best. The delivery experience was just as great - making sure we felt comfortable with the vehicle's features before we drove off the lot. Even after we drove off the lot he also followed up to make sure all was well.

I definitely recommend working with Richard at Wilder Nissan. He provided excellent service and support so we could drive home in the car we wanted and the right price.

Lisa S.

Lauren our sales person has been amazing through this whole process of financing and dealing with the bank to get our new Nissan.The dealership has been great.There have been waiting periods dealing with financing with the bank mainly getting confirmation from my job a lot of phone tag but everyone at wilder has been amazing keeping us informed and listening to our worries.Thanks Lauren and sorry to blow your cell up so much this past week!! Your a rock star and appreciate all your hard work for Michael and I so I can actually make it to work safely!!!

Carole W.

Your service people are very nice. While waiting we wandered around and ended up talking to Tyler. He's a very interesting guy. He wowed us with information about upcoming opportunities with electric cars. As a result we are saving and will probably come looking for a deal next Fall.

David R.

A very fun and easy purchase with absolutely NO sales pressure. A pleasurable experience.

Kmr

The blond, young man at the service counter was very personable and the only Wilder employee I saw smile during my visit. He is truly an asset to your company. In an overheard conversation between the woman at the parts desk and a difficult customer I had to admire the tact and professionalism of the parts desk employee. Otherwise I was truly shocked that a 5 minute job to replace the taillight on my NV 3500 cost me $185 in addition to the cost of the part.
Update: Wilder issued a partial refund!

David F.

We've gotten our last 4 vehicles from Wilder and never had any issues with the cars or service. I had a few follow-up questions from our most recent service, and they were properly researched and promptly relayed back to me.