Stephens Property Management or SPM Properties, Inc. - Walnut Creek, California

Tera Uppstad

I have oived at my current residence for almost 7 years and in that time Sicely at SPM has been an awesome property manager. I feel like she is a partner in maintaining my home! The maintenance personnel Bic and Mathew are awesome, always respectful of my home and privacy! I appreciate these people more than you know! Thank you!!

Terri Moore

I have been living at a SPM Properties managed apartment for 3 years now. I find them to be professional, responsive and an all around great property management team to work with. From the office staff to maintenance, my experiences have always been top notch!

Claudia Ramirez

First and foremost got this place for good deal, very nice and chill with a cool pool view and the neighbors have all been very pleasant! Mr Carlton has always been super nice and always very good at helping out with anything! Love my space so much as the people all very nice!

Tony Zhao

The shower tap leaked after I took a shower late at night. the maintenance technician Javier came after I made the call. He fixed it with professional skills and I was very satisficed with his service and manner.

Michael Scuderi

Easy place to live. No extra fees.
Maintenance crew and the satff are great.
Been here 8 years.
Great one bedroom apartment.

Ling Siu

Stephens Property Management managed by business for about two years and they are incredibly dishonest, greedy, unethical, unaccommodating, incompetent and unprofessional. They broke California laws by withholding my security deposit after we wanted to terminate our lease. We kept asking for our deposit back and it wasn’t until we involved Linda from the West Alameda Business Association that we finally got it back. They were unwilling to work with us to reduce or renegotiate our rent during the pandemic; my business was closed for months due to the pandemic and I was still required to pay rent in the full amount. I spent so much of my savings paying the full rent for a closed business with no incoming revenue. When our lease was about to end, we decided to terminate since we couldn’t afford to keep paying rent on a business we couldn’t open. It was difficult to get a response from Paul via email. He was completely unresponsive even after multiple attempts to contact him.

I dealt with Paul who is incredibly unprofessional, rude and incompetent. He was dismissive when emailing me for things he could have easily found out on his own. He doesn’t do his due diligence in familiarizing himself with our lease as is his job. He would call us back to back to harass us to question us about our lease. He even threatened to fine us if we didn’t return the keys to him on time but he didn’t even return our deposit on time.

Amanda Grace Maiken

Please note: this review is for the experience I had with Kathy, the leasing manager. I ended up going with another apartment with a different property management company, however I had to leave a positive review for the experience I had with Kathy. She was nothing but helpful during the apartment application process and was wonderful to work with. I’ve had so many leasing agents ghost me or take ages to reply, but she was always quick to text or call to answer any questions.

Alisa Bisiar

This review is for the apartments on 3480 Royal Road in Concord. My husband and I lived here with our children for a little over a year. I have to say I have lived in A LOT of apartments and this is BY FAR the worst apartments I have lived at. The have GERMAN ROACHES. Infested. Pest control told me that they have been treating the unit that my husband and I lived in for over two years. (Reminder: We have only been here for a little over a year) So our landlord knew that they were roaches and still let us move in. The neighbors throw parties damn near every weekend. There is no property management on sight. It can take days to weeks to get things fixed. Don’t live here. Whatever you do, find somewhere else because anywhere else is better than here.