UScellular - Alcoa, Tennessee

Address: 717 Louisville Rd Ste. 102, Alcoa, TN 37701, United States.
Phone: 8659771000.
Website: local.uscellular.com
Specialties: Cell phone store, Electronic parts supplier.
Other points of interest: Kerbside pickup, In-store pick-up, In-store shopping, On-site services, Delivery, Wheelchair-accessible car park, Wheelchair-accessible entrance, Wi-Fi, Wi-Fi, Cheques, Debit cards, NFC mobile payments, Credit cards.
Opinions: This company has 68 reviews on Google My Business.
Average opinion: 4/5.

📌 Location of UScellular

UScellular 717 Louisville Rd Ste. 102, Alcoa, TN 37701, United States

☎️8659771000

⏰ Open Hours of UScellular

Monday: 10 am–7 pm
Tuesday: 10 am–7 pm
Wednesday: 10 am–7 pm
Thursday: 10 am–7 pm
Friday: 8 am–7 pm
Saturday: 10 am–6 pm
Sunday: 12–5 pm

UScellular: Your Trusted Mobile Connectivity Provider in Alcoa, TN

For individuals and businesses seeking reliable mobile services and comprehensive electronics solutions, UScellular stands as a dependable choice. Located at 717 Louisville Rd Ste. 102, Alcoa, TN 37701, United States, UScellular Alcoa offers a wide range of products and services designed to meet diverse communication needs. With a commitment to customer satisfaction and a strong local presence, itâs an excellent resource for residents and businesses in the Alcoa area.

Phone: 8659771000

Website: local.uscellular.com

Specialties: Cell phone store, Electronic parts supplier.

Other Points of Interest: Kerbside pickup, In-store pick-up, In-store shopping, On-site services, Delivery, Wheelchair-accessible car park, Wheelchair-accessible entrance, Wi-Fi, Wi-Fi, Cheques, Debit cards, NFC mobile payments, Credit cards.

Opinions: This company has 68 reviews on Google My Business.

Average Opinion: 4/5.

About UScellular Alcoa: UScellular Alcoa provides a comprehensive suite of cellular and telecommunications services. They are more than just a cell phone store; theyâre a one-stop shop for all your connectivity needs. The store specializes in offering a vast selection of smartphones from leading brands, alongside a complete range of mobile accessories. Furthermore, they cater to businesses, providing tailored business solutions including data plans, device management, and network services. Their knowledgeable staff is dedicated to assisting customers in selecting the ideal products and services to suit their specific requirements.

Key Services Offered:

Cell Phone Sales & Trade-Ins: UScellular offers a diverse inventory of the latest mobile devices, catering to various budgets and preferences. They also facilitate convenient trade-in programs for older phones.
Mobile Plans: Customers can choose from a wide range of data plans, ranging from basic talk and text to unlimited data options, ensuring they have the connectivity they need.
Accessories & Wearables: The store stocks a complete selection of mobile accessories, including cases, screen protectors, chargers, headphones, and smartwatches.
Business Solutions: UScellular provides specialized services for businesses, including corporate data plans, device management solutions, and network security.
Technical Support: Customers can access technical support for their mobile devices and plans, ensuring smooth operation and addressing any issues promptly.

Accessibility and Convenience: UScellular Alcoa is committed to providing a welcoming and accessible environment for all customers. The storeâs wheelchair-accessible entrance and car park ensure ease of access for individuals with mobility challenges. In-store shopping allows for a hands-on experience with the latest devices, while kerbside pickup and delivery services offer added convenience. The availability of Wi-Fi within the store allows customers to stay connected while they browse. Acceptance of cheques, debit cards, NFC mobile payments, and credit cards ensures flexible payment options.

Customer Feedback: The company consistently receives positive feedback, with an average Google My Business review of 4 out of 5 stars. With a total of 68 reviews, customers consistently praise the helpfulness of the staff, the range of available products, and the overall positive shopping experience. Common themes in the reviews highlight the friendly and knowledgeable service provided by UScellularâs team, along with the competitive pricing and wide selection of mobile phones.

Contact Information & Location Details:

Address: 717 Louisville Rd Ste. 102, Alcoa, TN 37701, United States
Phone: 8659771000
Website: local.uscellular.com

In conclusion, UScellular Alcoa represents a valuable resource for individuals and businesses looking for reliable mobile connectivity and electronics services. Their commitment to customer satisfaction, combined with their convenient location and comprehensive offerings, makes them a preferred choice in the Alcoa community.

👍 Reviews of UScellular

Donald S.

1/5

I had USC for about 6 years when I was younger. Back then, it was awesome, I would literally get service up in the mountains where nobody else did. Now, not so much. I will be going down alcoa hwy and drop a call. The biggest thing though, make absolutely sure you ask about and understand their 120 day unlock policy and all the other terms and conditions before you sign up because that may or may not be disclosed to you. I got a new Z fold 6 with my bonus 2 months ago, but we switched to AT&T, and now it's literally a $2000 paperweight. I'd recommend AT&T instead now, they told us about their much more reasonable 60 day unlock policy before we signed anything. Plus their service is a lot better and our sales rep with them was a rock star.

Chase K.

1/5

Went into this store and stand there for two hours I will be discontinuing my service with this joke company these kids that work here are very disrespectful and flirt with peoples wife’s definitely watch out they had no intentions on helping me, but want to sit there and call my wife, gorgeous and beautiful but honestly makes me feel good. Thank you for that because you’ll never have a woman like that. Will be reporting this place to the better business bureau.

Tammy B.

1/5

If I could give zero stars, I would. Horrible customer service. 22 years with them and it's all about the money for them. Tell you it's your phone so you will buy another one and it's the service. New phone won't help. You walk in the store unless you are buying something they can't help you.

Doug H. (.

5/5

Hudson and his coworkers did a great job working together and getting me a new post paid account and a new S23 at a sweet deal!!

Makayla H.

5/5

Hudson and Justin are the absolute best!! As a customer, my husband and I were cared for like family. I will never go anywhere else, not even a different us cellular location!!

Renee B.

5/5

We had went to a US Cellular location closer to our house on Sunday. we told them we wanted to upgrade 2 phones. They put our name on a list and we waited for 2 hours just to find out they didn't even have the phone we wanted. Suggested I try calling the one on Kingston pike. Monday morning I called 3 different stores and none of them had the phone I wanted. Called the Alcoa location and talked to Vinny and he said they only had one but they could order the other one for me. Out of all 4 locations I dealt with this is the ONLY location that offered to order the phone we wanted. I went to this location and Omar helped me. He was very helpful and friendly. It didn't take long to get my upgraded phone working. He ordered the other one for me and it was delivered to our house the next day. It is just a shame that I had to drive 40 minutes to get good customer service. If you want good customer service I would suggest this location.

Cole Y.

1/5

This company as a whole is the absolute worst. Not worth the money you spend. The service is terrible. It’s a nightmare getting help to get it fixed. The internet service is the ABSOLUTE WORST you could ever find. If you are considering this company then run from it. It is not accredited by the better business bureau for extremely obvious reasons. Take it from a highly dissatisfied customer. Once my contract is up I’m going to a major carrier and it can’t come soon enough.

JOHN B.

1/5

Dont know how long these 4.5 stars customers had to wait but , Worst customer service experience Ever. PLAN ON WAITING because nobody will greet you. Nobody to ask questions, you just walk in, stand there with everybody else at the door. Dont know whos next. I waited an hour before they closed, waited ANOTHER hour after they locked the doors. STILL, never greeted, never told we will be with you in 3 hrs. NOTHIN. FINALLY! Got up there after waiting 2 hrs and was told by Austin i had to wait 4 more months for an upgrade!? Needless to say i wasnt going to make my wife and 2 young girls wait any longer. Get home and my wife calls 800 # and she said Monica from customer service said i WAS available as long as the screen wasnt broke and phone in good working order. If they had someone floating to answer questions, and greet and help with questions before hand, I wouldnt have wasted 2 hrs of time dealing with unprofessional employees that obviously need more training (customer service included) and wasting other customers time infront of them. So needless to say, i wasted 2 hrs of my time. And NOW have to make a 2nd trip to get the phone i want, in the color i want, at a BETTER STORE WITH BETTER CUSTOMER SERVICE EMPLOYEES.