CENTURY 21 Regency Realty, Inc - Enterprise, Alabama

T S

Can’t say enough nice things about our experience with Terri Averett in selling our property. Her professionalism and energy to get things done were top notch. We were located several states away and Terri was the best advocate we could have hoped for through every stage of the process.

Michael Gonzalez

Stay away!!!!!! Everything was wonderful at first then at end of lease it all went wrong. I had a professional cleaner come in and even shampooed the carpets but then years later applying for rent to found out they put bad hit on my credit!!!!! They said cause i didn’t do a walkthrough with them and still some how apparently owe them 1000$ these people are crooks!!!!

Heather Shock

I am only giving five stars because I don't want to bring down the real estate agency's score, my issue is with Regency management. They do not have a listing to leave reviews on, unfortunately.

Again, my issue is with Regency management. Our bathroom flooded late one night because of roots that were grown through the sewer pipe, and we called and left a message. It was a true emergency so we called a plumber and got him dispatched. Regency finally got back to us, and told us to turn off the water at the main line and cancel the other plumber and they would send someone out in the morning.
I asked her what we were supposed to do for bathroom and water until the morning? She responded with,"I don't know, go outside?"
Who wants to pay almost $1,000/month to have to go pee in the yard? We had the original plumber still come out, and they did reimburse us for his fee.
Melissa was our leasing agent, and it took an average of 2-3 messages for her to get back to us anytime we needed her.
There were a few times that she was just rude and condescending for no reason.
Upon move out, I called to schedule a walk through and was told because of COVID, they were not doing walk throughs but that she would call me to let me know if there were any issues. Oddly enough, they had no issue making us show the house to potential sellers while we were still living there, despite COVID.
I never heard anything back from Melissa, until around 60 days after move out when we got part of our deposit back. We had the home professionally cleaned, I cleaned the carpets and repaired damages. We were still charged over $1,000 for damages and cleaning, even though we hadn't heard that there were any issues.I guess we should just be grateful we got anything back.
Overall, I definitely would not rent from these guys again.

Theodore Russell

I received my house dirty. I left with it clean. They still had the nerve to charge me $425.00 for a cleaning fee and $125.00 because “they needed to trim the bushes.” Ironically, when I arrived the yard maintained about as well as the house was “cleaned.” They also told me there would not be an inspection on my way out, and later called to ask why my power and water was off saying “we need the electric to carpet clean.” Even though the entire place was hardwood. They then charged me a fee to turn everything back on. I paid 1195 a month and only lived there six months, due to the military, and they still took my entire security deposit. Any time we needed any maintenance done on the house it was incredibly painful, and often they would say it’s not their problem. Highly unprofessional business, avoid them if you can.

P.S. they say they’re not the same company, but if you go on their website the rental section leads you to regency management.

Parker Terry

Rented out a house, spent the entire first week cleaning the dog hair out of the carpets, off the walls, cleaning black mold off the bathroom ceiling, and flea bombing my bedroom. It was my first rental & I don’t like to make issues out of situations I can fix myself, so I took care of the mess left from the previous tenant. Year & a half later I thoroughly cleaned the house to leave it in better condition than I moved in. I moved out and was charged $300 for cleaning fees (6-8 hours worth) in a 1100 sq. ft home. Told my property manager (tony) about some issues with the home while i lives there (I.e. the bedroom windows could not be opened or closed, the tracks were broken) & they did not fix it the entirety of the time I lived there, and rented the house out to the next tenant a week after I moved out. Safe to say they’re still broken. Took them exactly 60 days to get my security deposit back to me as well. My family would joke about how the house was operated by slum lords, in hindsight I’d say that’s a pretty accurate assumption.

Travis Colette

They took an entire $1300 deposit, and then sent me to collections for $88!!! We did not trash this house. Crooks. I wish I had noticed how low their rating was before I had rented. Real nice when they are taking your money. Read the other stories.. there is a pattern here.. Its not just one complaint. Renters beware.. rent at your own risk

Shawn Gehres

Just a quick note to express my appreciation and publicly give credit where it's deserved. My wife, Sylvia and I, have bought and sold multiple properties over the years. We have used multiple different real estate agents from various agencies, but the best we've experienced thus far has been with Chris Rogers. Chris helped us at every turn during the process and made himself available for all potential buyers at very short notice. We ended up selling our townhouse for more than what I expected within 2 months time. Thank you Chris, for all your hard work you put into selling our property. I look forward to working with you again the next time I need your professionalism and expertise.

Scott Beaman

Bottom Line Up Front-DO NOT RENT FROM REGENCY MANAGEMENT!

I originally wrote a very thorough and detailed review of Regency, but the site would not accept the amount of characters.

I had my property listed for 9 months with Regency. During that time, I experienced constant communication issues with Regency. They continuously failed to return phone calls and emails. I had to spend many hours following up and managing my own property when I was paying them to provide that service.

More importantly, I caught them engaging in very unethical business practices. They were pressuring prospective tenants into renting my home by giving them false information about other applicants' interest. Also, they were telling these tenants that I would not accept certain terms of a lease unless they complied-which is entirely untrue. I only found this out because a colleague of mine had tried to rent the house. At the time he did not know I was the owner. He looked me up via public records and described his experience-See Jeremiah's Review. I also found other unethical practices, but they would take too long to explain.

Regency management does not put any effort into trying to rent your home. They do not return interested tenant's phone calls. I know from reading other reviews that other people have had similar experiences. I believe this company is entirely understaffed and has too many properties to manage. They could care less if they provide you good customer service because they are already overworked and are not at risk of losing business. There are very few property management agencies in Enterprise and the 3 or 4 that exist have all the business that they need. When I moved away and listed my home, I expected much less hassle from my rental property. I could have managed it myself and commuted for much less effort. For anyone that reads this review, I highly recommend choosing one of the other management companies.