The Manor Association - San Mateo, California

Ley Go

Their website boasts of being responsive and available 24/7 but when we called the number to report and ask for immediate help, we were on hold for more than 30 minutes until we gave up and put the phone down. It was during that time of torrential rain and since we never saw the flood drains being maintained or cleared like should have been SOP with communities, it flooded. The walkways are flooded, the drains are all clogged, the water is coming up to our front door. An hour or so more, it will probably be inside the house. Our neighbors upstairs are unable to leave their home unless they wade through. My husband had no choice but to go out and try to clear the drain himself while we called on a plumber to help. So much for being a responsive management company. This company also absolutely does NOT do any preventive maintenance. Where does the management fee go? No duct clearing (like what others do annually - so watch out for fire hazards from dryer machine lint accumulation!), no prep for rain season, uneven walkways that are hazards to people with walkers or to kids, rotting stairs… This company does not seem to work on the principle of win-win. It is their way or the highway.
If you see those positive reviews, take it with a grain of salt. Friends and family and maybe those one-offs. In real life, people leave reviews to warn others of bad experience. Those are the ones you should read more thoroughly.

liang wu

Luis chim was able to solve my problems clearly and promptly. I was so happy with the service provided. almost instant response and no issues.

Jane Fischer

Thank you, very much to Luis Chim for his prompt and professional support helping me login to my account. I love that he included screenshots for me to follow as it can be confusing without the kind of guidance Luis provided!

Sandra Kiapi

Chloe Cortez and Luis Chim were very responsive to my emails. As soon as I sent my emails, a reply acknowledging receipt was sent. Luis particularly gave me clear instructions on how to update information in the portal I appreciated it very much. Very efficient service.

Lucylux Montilla (This Is Us)

Our community began using Manor Association this month, December 2024. I set up autopay for our monthly HOA payment and promptly received an email when our monthly payments would be automatically be deducted. I replied and asked if the amount would be the same and Luis Chim responded quickly with the information. It's great to have a quick response and look forward to working with Manor Association.

James Morris

Horrible-My client has been trying to get approval to remodel there condo for 3 months. Here is an e-mail I finally sent. "Manor & Associates-

I have been a contractor for 35 years and a Real Estate Broker for 15 years and have never seen a process run so poorly.

#1- We have a complete run around over insurance certificates with Mr. Smiths contractor. Why? Because Manor could not provide a simple Sample Insurance Cert so the contractor carrier could provide the correct cert the first time- Causing a delay.

#2- You just decide to not have a meeting in December for what reason, because you did not feel like it?

#3- Then at the last minute we are informed you want Dittman to look over the plan. So, we scramble and get that done. Onsite there is no problem. Then a report appears that we have never seen at the Board Meeting that has concerns-AFTER the Architectural Committee signs off?

This is ridiculous.

It is costing my client 5K per month due to this. Who is going to be responsible for this.

You have misled my client on numerous occasions. Who will be responsible for these continued delays? These delays are not the Smiths fault. They have done everything that has been asked of them in a very timely manner.

I insist that you fix this problem and deal with this Board and this messed up process on the Obuchi's behalf. This has gone too far.

Peter Cheung

Luis Chim replied my wee-hour email 1st thing in the morning next day about confirming autopay setup for my HOA. It is rare that HOA staff replied in a timely manner. Really appreciate it Luis! I know our HOA makes the right choice switching to The Manor Association!

shawn lee

Luis Chim was very responsive and confirmed receipt of the document I electronically submitted at the New Year eve.
I would definitely recommend her as a great customer service provider.