Doorstead -

Mathew Emerson

Completely unprofessional, unresponsive, and incompetent property management agency. I am a homeowner, who leases my property to Doorstead for their business, who needed access to my property. They’re complete failure to respond in any sort of timely fashion, stalling tactics, and failure to abide by the letter and clause in the contract, not only put my primary investment at risk, but also my secondary investment portfolio. If you’re a homeowner and seeking a competent property management agency for your investment, look elsewhere.

Sung Kyu Park

This is the worst management that I have dealt with in my entire life. Doesn’t deserve any customers in both the homeowners and the tenants. Stay away from this company at all cost if you don’t want to deal with daily headaches cleaning up after their poor work. They are unprofessional not only in their renovation and maintenance, but also very irresponsible when it comes to difficult situations that they are at fault. I am a tenant that had recently moved in and here is the list of issues I have gone through with them. The most frustrating interaction had been with their Maintenance Coordinator, Chi.

1. Miscommunication between tenant and homeowner and taking zero responsibilities.
1. There is a huge Murphy bed in the living room. During the showing of the property the person from Doorstead, Paul, clearly said that it could be removed by request. Before signing the contract, I had asked Doorstead to remove the Murphy bed(along with a bunch of renovation material they just left at the property) and they said they will handle it. However, after I’ve signed the contract and moved in they simply say that they told the homeowner this:
"Had discussed with Oliver (property manager) that the bed is not visible and inside the Murphy bed and was ok to keep it as long as it's not visible. The other items are spare items for the house just in case there is a need for replacement and not the previous tenant's furniture. ”
So they told the owner that they could keep it and told me(the tenant) that it could be removed during the showing. I have moved in with the clear expectation of having it removed and It’s now occupying a huge space in my living room. They have clearly miscommunicated on both ends and are not taking any responsibility for their mistake. It doesn’t make any sense for me to store the homeowner’s furniture when I had rented the whole place, but they’re forcing me to just keep it by now ignoring their message and avoiding their responsibilities. They do not comment on Paul’s statement that it could be removed and try to make me pay for any costs or else to live with it. Each day looking at the huge Murphy bed in the middle of the living room is such a pain to deal with.
2. Ignoring tenants in difficult situations. Response time clearly becomes slower.
1. Prior to move in they replied very promptly like within 1-3 days. However, regarding the issue above Chi has been ignoring the mails for the past two weeks.
3. Don’t fix any of the problems you discover during the move in checklist.
1. There were 28 issues marked on the move-in checklist, and you’d expect them to take actions on them but no. They don’t care. They took zero actions on this. The tenant has to somehow fix the issues himself/herself or live with it.
4. Poor renovation work and cleaning clearly showing upon move in
1. First of all the place wasn’t cleaned at all after the previous tenant left. The dishwasher still had all the rotting food waste of the previous owner and was disgusting and the windows were had all the dead bugs from previous years stuck on it. The floor was also grimy and filthy and took weeks to clean.
2. For the maintenance work, so many basic problems such as one of the room doors not closing, closet doors not working. Paint drops on the floor everywhere. Baseboards not installed at places. This is just to name a few. Such poor work done on the renovation.

I hope Doorstead reaches out to me to take responsibility for their poor communication and work.

They have responded here that they will address each issue but no actions were taken nor did they reach out to me. Do not trust them.

Sonia Salinas

Current customer of doorstead. Not satisfied. They will not respond to any request for phone calls. They make decisions (dropping listing price, vendors, etc) for their own convenience and profit. They do not act in the best interest of property owners or tenants. It’s been a stressful and frustrating experience.

Jane Wang

I started using Doorstead for tenant replacement. It's been a few days. So far it's been going well. They took really nice and professional photos of my property. Additionally they have done several showings in the past few days and answered a lot of inquiries. Whenever I had questions for their customer support, they answered my emails quickly. I will come back with more after I find my tenants via Doorstead. Fingers crossed. Thank you Doorstead!

Rina Wang

as a homeowner, I looked around for property management companies. doorstead was the most flexible. there are currently only 2 options: 1) tenant placement and 2) tenant placement and monthly property management, called the "flex" plan. there is no commitment up front. unlike a competitor, doorstead did not hound me by calling me over the phone every day demanding I schedule an inspection. overall, a light touch experience to sign up so I just signed the contract.

John Locke

Horrible company. Their communication and updating skills are deplorable. They advertise changes and updates you request for your listing will be done in 3 hours. Some changes took days. They took down my listing because they claimed directions weren’t given as to where the lockbox was located. I took screenshots of the pictures i uploaded in their system days prior, and emails containing the directions and codes I gave to their employees. I would not recommend this company.

Oscar Gonzalez

I had a good experience with Doorstead. From the beginning, their team was professional and responsive. They made the rental process smooth and hassle-free, always ensuring that any issues were addressed promptly and efficiently. Maintenance requests were handled fairly quickly, and communication was clear and consistent throughout. Their attention to detail and customer service met my expectations. They did a pretty good job taking care of us as tenants.

Mark Altman

I have just signed up but I have a lot of questions and am hoping for a phone call to discuss how the program works. I am a landlord and never used this service. It does concern me that there is a lot of negative reviews but what I read does sound good