Abbey Realty Inc - Lacey, Washington

Diana N.

It’s not often I write a review like this, but after my experience with Abbey Realty Property Management, I felt compelled to share my concerns for others considering their services. Based on their actions, I strongly discourage anyone from relying on Abbey Realty for professional property management services.

Here’s why:

1. **Inconsistent and Redundant Communication**: Despite answering their questions on Sunday, March 23rd, we received duplicate queries on Monday, March 24th—some of which were already addressed in our prior email. This repetition is not only inefficient but also demonstrates a lack of attention to detail.

2. **Poorly Managed Scheduling**: On Monday, Abbey Realty confirmed an appointment with us to view the Crosby property on Wednesday, March 26th, at 5:30 PM. Yet, on the very day of the tour, I was informed via text that the property was no longer available. No prior notice was given, causing unnecessary disruption and inconvenience.

3. **Unprofessional Handling of Availability**: At no point were we informed about the change in the property’s status until I took the initiative to follow up. This level of unprofessionalism erodes trust and signals a lack of respect for clients’ time and commitments.

When choosing a property management company, professionalism, clarity, and respect are non-negotiable. Unfortunately, Abbey Realty fell short on all three counts. I encourage prospective tenants or clients to consider this before engaging with them—there are companies out there who understand the value of clear communication and professional integrity.

Abbey Realty, if you’re reading this, I hope you take this feedback as an opportunity to improve. For now, my recommendation is clear: Look elsewhere if you’re seeking a seamless, professional property management experience.

T M. B.

Josh is amazing. He has over 25 years of experience and really knows the local market well. He helped sell our Lacey house & worked really hard, from scheduling repair people, to walking us through a challenging buyer/closing situation. We've bought and sold a few houses in other states, and Josh is by far the best experience we've ever had with a realtor.

somewhat G.

One of the most profound experiences in my life led by an exceptional agent. Real estate can be a simple transaction between a buyer and seller at face value. What Savannah has done for my family cannot be encompassed so simply.

We have been trying to get Washington state for two years. Last year, I reached out to Savannah after conducting an online search for a professional who I hoped could understand my family’s needs. She responded quickly. Unfortunately, selling my house at my then current location was proving to be far difficult than expected. What I had hoped would take days to sell my home turned into weeks, months and then almost a year.

Savannah never ever gave up on my family’s needs. She stayed in constant contact. When we finally got around to finding a buyer for our current home, Savannah jumped into action and took us on numerous virtual tours to find a new one. Along the way, she helped calm our nerves and steady our focus when our bids didn’t go our way. She never gave up. Finally, we found a house, put an offer and to now sit here in it as I type this review is a surreal and emotional feeling. She never gave up on us.

Savannah is not only an amazing realtor. To my family, she is that and so much more.

Eric S.

My wife and I had an amazing experience working with Jami Downing in purchasing our home. She is extremely responsive. She would get us in for showings for houses at the earliest availability that the house could be shown. She was flexible with showings as well, working with our busy schedule to show us houses. During showings, my wife and I appreciated Jami's sharp eye, as she was able to point out and check for little details of the condition of the house. When there were times when she couldn't show us, she has a team in place that would step in and show us instead. When it came time to put down an offer, she was fast and kept up communications with the seller agent. She even got us an pre-inspection on a house on extremely short notice!

As first time home buyers, Jami guided us through the entire process. She is extremely knowledgeable about the Olympia/Lacey area, and has many connections in the real estate industry. We were able to find a mortgage broker as well through her recommendations. She patiently answered our endless questions about the home buying process.

We are hugely thankful to have worked with Jami. We would highly recommend her to anyone looking to purchase a home, and we look forward to working with her in the future.

Romeo J. T.

I had a tough situation where I was not getting rent from my tenant and I couldn't evict tenant to sell the house because of the eviction moratorium. First realtor was very hesitant and not very enthusiastic about the situation, but when I spoke with Savannah, she sounded very confident and assured me she had experience with the kind of situation. she made so very helpful recommendations right away. once the house was ready to list, she put on an incredible plan and turn a house that was in a very mediocre (at best) state into a top selling shape in less than a week! Got an offer within 24hrs at listing price. Highly recommend her.

Tyra L.

Ten͏ stars out of five!
Savannah Parker is ultra-responsive, knowledgeable, experienced, persistent, good-natured, and has a great laugh. She sold a house for me; one I had owned as a rental. To be honest, I had not paid enough attention and the house had one big problem. After the house went on the market, Savannah stuck with me through the entire process of sussing out and resolving the issues. She found all the right people, did all the wild research and figured out things I would never ever have been able to do on my own. All while maintaining steady professionalism and positivity. We found the PERFECT buyer and I can say to you unequivocally, I would recommend (and hire her again myself) in half a heart beat. She is just the best.

Chad S.

Ted Leland is a great realtor! He is an extremely hard working professional. He always goes above and beyond for his clients. I have had Ted help me with buying and selling homes on several occasions and would recommend him to everyone. If you are looking for a hard working and honest realtor to work with then I would highly recommend you contact Ted Leland.

Robin S.

I started looking for an agent. Sent out several inquiries with no response. I ran across Abbey Realty. Made an appointment with Josh to see the house. Josh had strong energy, knew the market well, was honest and direct with his comments regarding the house and what I should expect. Josh worked above and beyond what I was expecting to make the sale work; he had the right contacts to get the job done in timely manor. As we moved thru to closing; Josh was in constant contact me with updates inorder to keep the process moving forward. In the end, the house sold in 3 days of listing and above the asking price! The commission fee was very reasonable for all Josh did. Working with Josh to sell my house was an excellent experience. Thanks Josh!