Acorn + Oak Triad Property Management - Greensboro, North Carolina

Carli Miller

I would give 0 stars if I could. My husband and I have had a terrible experience with Acorn + Oak and their associate, John Sampson.
We toured and loved their rental home @ 7630 High Rock rd.. though it had a few issues. The tenants before us had dogs and the entire house, especially the master bedroom, smelled like it. We were told that the home was to be professionally deep cleaned including having the carpets done. The home also had some issues with water damage/mold, and the front porch was covered in cob webs and dead bugs (also were dead in the kitchen cabinets/counters and floors). Plus there were many holes in the walls from screws and nails, and one large hole in the master bed room closet where bugs/mice could easily get in. We were told all of these things would be fixed before our move in date.
They were not. When we got there absolutely nothing had been done. When we asked John about this we were told that the home had been cleaned by the past tenants and everything looked fine when he had stopped by days before (it was literally the exact same as before..). We had to stay on him constantly to get all of these things done, basically having to do his job for him by nagging him to schedule having the home/carpets professionally cleaned and a handy man out to take care of the other issues.
The day the home was “professionally cleaned”, we went out to discover the house to still be in about the same condition. It looked like the “cleaners” had cleaned up a few very obvious things but skipped out on the rest. The floors were still gross and grimy, as well as the kitchen/bathroom counters. I will attach pictures of what we wiped up with wet paper towels.

It had now been days after our move in date and still nothing had been done. The house was also supposed to be provided pest free, yet there were multiple glue traps throughout the house including inside of kitchen cabinets, indicating that there was some kind of pest that they were aware of. We decided to back out of the lease and get a full refund since they had not held up their end of the contract. We were told that we’d get our money back through direct deposit, but that then became an issue for whatever reason and he said he’d have to mail the check.
It’s been over a week now and we still have not received our check in the mail. Now we must nag him again to simply do his job and get us our refund in a reasonable amount of time. I’m not sure what this company is paying John to do honestly.

I couldn’t recommend this company to anyone based off of our experience. If John represents this company, then they are nothing short of incompetent and completely unhelpful. They will only add a heap of stress to your rental experience.

Laura Mullen

I have been successfully involved in the real estate/home remodeling business for 50 years. Jacqueline Ng exemplifies the professional property management manager I strongly recommend and prefer anyone to use. Her attention to detail, communication and scheduling skills are unsurpassed. Jacqueline's demeanor is always supportive, considerate, knowledgeable and honest. Jacqueline is an A+ rated property management professional. It is not normal for me to post referrals, but in Jacqueline Ng's case, I feel not only obligation , but I am proud and honored to refer her to anyone needing a property management manager. Not only does she do her job well, she is so sincere and trustworthy in her efforts to accommodate you and your needs. She listens, she performs, she communicates well and she get the job done. Many thanks, John Mullen, Pro Carpet Services of Greensboro.

Christian Lucas

My experience with broker John Sampson has been very pleasant from start to finish. The entire move in process was very smooth and the house was clean when I arrived. The were a few things that needed addressing with the house and he was quick to respond to my messages and promptly sent out a handy man to fix them. Great work!

Brittany Wilson

As a realtor®, it makes everything run easier when I find another realtor® referral partner, that is great at what they do. Jordan Wilson is such a wonderful property manager to work with! He’s professional and helpful, and I can rest easy knowing that the property management process is handled efficiently once the keys to the property is turned over to him to manage. Jordan is an experienced property manager in the Triad area, I would highly recommend you contact him!

Anderw Magill

Beautiful townhomes. Nestled in a wooded area. Made for comfort and live in ready

Isabella Tooley

Acorn + Oak is a HORRIBLE! company to rent or buy houses from. Since moving in and before we have had many problems with them. First, we had an AC problem we made a maintenance request, took them forever to answer. Finally, we get an answer that someone would be coming out to fix it. The guy came out and told us we needed parts, (still waiting on those parts to this day and it been 3 months) Second thing is we are having a bug problem, we made multiple Maintenace request and send many emails to no prevail. FINALLY! someone at this company answers (which is a rare occasion) and again tells us someone is going to come out and fix it. He "fixes" it , bugs go away for maybe a week. If this man is such a professional, why didn't he think "oh maybe the bugs are coming because the house isn't sealed properly" when we close our doors, they do not close properly you can still see light shining through the bottom corners of the door, and our screen door doesn't close properly either. No wonder we have bugs in the house. Bugs include mosquitos, nats, flies, crickets, and roaches! it's disgusting, they do not care about their customers. I do not think anybody at Acorn + Oak would like to live with bugs and rats/mouse. Thirdly the mice/rat problem, we have seen rodents. We have been hearing chewing and moving around in the walls. We made a Maintenace request about 2 weeks ago, today they cancelled our request. They do not give us reason as to why they canceled it. When we try to call this place no answer EVER! We can never get a real person with some common sense on the phone to help us, or actually fix something. We went up to the company building the place is abandoned. NO employee in site. This company is very suspicious, and they do not do their job properly, they actually haven't fixed one thing in the house. it literally their job, and if I'm going to be paying rent, I want to live in a place free of bugs/rodents and a place with actually working AC and heating. We try to call because this is unacceptable at this point, unlivable conditions. This needs to be fixed I do not care how many times i call or email this will be resolved! ASAP. I do not recommend Acorn + Oak whatsoever. They are disrespectful, rude and do not care about their customers and at this point i do not even know if there even are real employees. Do not work with this company!

Somya Mohanty

Jacqueline was absolutely amazing. From start (listing) to finish (getting under contract) she helped us through the process. A seamless experience. Highly recommend!

Omnia

We’ve been with this company for over a year and this was our first time being landlords! They have been wonderful. We have mostly worked with Jordan Wilson and he is such a great help. Very good communication and one of the best decisions we’ve made in renting the house rather than selling.

Best,
Umniyah