All County Community Property Management - Murrieta, California

Maria D.

The broker that is running this company is the worst. I was in the same townhome for 7 years. I noticed after a few years, they had all new staff and wanted to up my rent. I ask if that was really the homeowners intention because that didn't seem right. They told me they spoke to the homeowner and this is what he wanted to do. I went directly to the homeowner, and that was not his intention. I told the homeowner I'd pay $100 more for rent. I feel the broker became upset and generated a new lease and shortened the late fee so that I will have to pay 10% penalty if I don't pay the rent within one day, on the 1st. But then their portal didn't even have the option to pay the rent until the 1st. There was absolutely no reason to generate a new lease when an extension of the current lease was sufficient. This is how it was previously done. Shortening the late fee was egregious. I do not trust this broker at all.

Kepeli B.

We had a burnt fuse in the circuit breaker which Criss the tech replaced it with a new and we also had a gate latch that was replaced with a new one. The tech did an awesome job with professionalism and patience.

Billy C.

The maintenance work used to be patch jobs and the maintenance worker would blame management and owners for not wanting to spend money. The new guy they got is great. Efficient and very detailed . Took care of our stuff even with water damage cleaned up the mess. Don’t lose this guy he’s awesome

Wendy B.

I have lived at one of their properties for about 7 years, always tried working close with them. unfortunately the house is in poor condition, whenever we place tickets to fix the issues, they do small patch work and never come back to fix it. the cabinets are falling apart, literal chunks falling off due to the pipes coming apart once a month because they don't want to put the right parts that actually fit. I have screws falling from the ceiling because they came in to start a light renovation 1 year ago and never finished it. Not sure how else to get them to fix the problems or how to get out of my lease to move to a well maintained house. Any advice would be greatly appreciate. If any positive changes come from them I will update my post, don’t count on it tho.

**Photos to come**

Bernadette S. H.

If we could give negative stars, we would. Do not rent from or trust this property management company with your property. They treat tenants like vermin, causing undue turnover. And they will not take care of your property. Their only goal is to extract money from tenants, whilst doing the least amount of work as possible to foster a relationship with them or maintain the property. They do not take into consideration the benefits of longtime, consistent, and responsible tenancy.
We are a long time married couple with a family. We each have a credit score over 800, and paid our rent on time each month for 7 years. All County took over management of the house 5 1/2 years into our tenancy. Ultimately, we chose to leave the house because of All County's substandard performance and antagonistic treatment. They were consistently unresponsive to maintenance requests, and expected us to perform many of the tasks that fall under their purview. We were told to find our own contractors for repair issues, and required to use their technology platforms to report maintenance issues as well as perform extensive annual inspections of the house. And we were charged additional money every month, on top of rent, to use this (required!) technology and to do their work. All County staff was rude and dismissive to any concerns we had. Contractors were sent to our house without notice, and on more than one occasion, approached our children to engage them in discussions regarding the property or work to be performed. One contractor even took photos of the house with my son in the photos, without speaking to a single adult from the household. Some of the contractors even complained to us about All County's shoddy standards and poor communication.
The final straws for us were living in the house for over 6 months with a broken window lock on a ground floor, street facing, window. The issue was reported, the work approved, and then just ignored for months. It was an unsafe situation for our family. And the topper was having the owner of a pest control company call and try to strong arm and bully us into having 5-7 days of extensive termite extermination and wood replacement done on the house on a date of their choosing. We are not unreasonable, and offered a different timeline and several alternative dates, as their proposed dates did not work for us. All County did not do their job of liaising with the contractor (despite being apprised of the situation), and the contractor kept calling and aggressively insisting his crew would be at the house on the date he unilaterally chose. We gave our notice at this point, after 7 years of tenancy.
Do yourself a favor and avoid doing business of any kind with All County Community Property Management.
We left the same review on Yelp, and have contacted the BBB regarding our experience with this company as well. Yes, it was that bad.

Samantha L.

We recently relocated, and I had never worked with this management company before. They were more than helpful and got us into the house quickly! They have followed up with any issues we may have and have quickly taken care of them!

Chantale K.

We have been renting a home through All County Community Property Management for over three years and our experience has always been great!! Their staff is friendly and all repairs are completed quickly and the vendors they use are always competent and friendly.

Mary J. B.

All County Community Property Management handles maintenance requests pretty efficiently and we appreciated it so much. Most importantly with the AC at scorching temperatures (100*). Thank you so much for your efficient service!!! -mjb