Best Rental Properties - Palm Desert, California

Tessie Wallace

Do not EVER rent with this company or this man! We recently rented a unit from him for the month of November 2022. A week before we were due to be in the unit, my husband had a medical emergency (ended up in ER) and was told by our doctor not to travel. We should have known how we would be treated by this man and his company when he would only accept cash (we sent him a bank draft as we are in Canada) for $4800 US. He said that if he was able to rent the same unit for any amount of time during the one month that we had booked it for, he would refund us that amount. Great. No problem. Until he put another renter (who asked to be moved closer to a pool because their unit wasn't as well located, and thereby making the unit that we had rented now "unavailable.") So yes, it was going to be harder to rent any other unit other than the one our contract was for. Instead of showing any kind of compassion for "doing the right thing," he has continually said that he will not refund us any portion of our paid amount. In our numerous email exchanges (where I have been nothing but polite and to the point), he chose to swear and use derogatory language. What kind of business owner does that We would have even been happy with half our rental returned, but no, he is keeping the entire amount for himself even though the unit we rented had actually been "rented." We filed a complaint with the BBB, and are still in that process. We have seriously considered taking this man to small claims courts, but that would be another added expense for me to fly down from British Columbia, stay in a hotel, all the while having my husband not being able to fly and still ill. I hope that no one EVER rents from this man in the future!!

ellen graf

The owner of the agency was rude, did not fix a broken battery that beeped throughout our stay and did not honor his agreement to refund us our March rent if he could rent the unit to someone else. He did rent the unit to someone else, tried to conceal it from us and never refunded our payment for the month of March.

B Kaye J