Cadillac of South San Francisco - Colma, California

Sharon A.

We recently purchased a used 2023 Toyota RAV4 from Cadillac of South San Francisco. The vehicle was exactly what we were looking for. After comparing similar models with similar mileage, we felt that the price was very reasonable. Brand Specialist Giovanni Velasco and Finance Specialist Omar made the entire experience of purchasing the vehicle from Cadillac of South San Francisco so easy! Truly the most relaxing, comfortable car buying experience we have had in 42 years. Everyone at the dealership was friendly; at no time did we feel any pressure.

When we took the vehicle for a test drive, we observed noticeable scratches on the front windshield that were significant enough as to be a safety hazzard when driving. When we pointed this out, the dealership provided us with a discount to cover the replacement of the windshield. We had the windshield replaced today; we are very satisfied with our purchase.

Ron R.

Giovanni is awesome he made sure my experience with Colma Cadillac was so smooth and efficient. He made me fill like I was his most important customer. Making sure everything was right from the vehicle being ready for delivery to it being immaculate shape being so clean. Also going out of his way to setting the features up with me and making sure I new how to operate them. Giovanni left a impression on me that they treat there customers like family and will go the extra mile to make his customers happy and satisfied with there experience. Thank you Gio!

Johanna P. (.

I had been searching for an Audi for a while when I came across a used one at this dealership. The next day, I decided to drop by and check it out and I met Don. From the start, the customer service and hospitality were outstanding.

Don was quick to get me behind the wheel for a test drive, allowing me to really get a feel for the car. To my luck, he wasn’t just knowledgeable about cars in general—he had owned some Audis himself! His expertise gave me great insight into the car’s performance, maintenance needs, and what to expect as an owner.

After the test drive, Don took the time to work through the numbers with me, helping me figure out what made the most sense financially. He broke everything down in a way that was easy to understand, ensuring I was fully informed and comfortable with my decision.

Needless to say, I bought the car! I walked into the dealership unsure if I was ready to make the leap, but Don made the process smooth, transparent, and stress-free. If you’re in the market for a Cadillac or a quality used car, I highly recommend stopping by and asking for Don—he’s fantastic!

Brandon H.

This review goes out to Ahmad! I had my eye set on the 2025 CT5. Him and the team at Cadillac made this happen!

After a not so great experience at another dealer, I landed in the great service of Cadillac of South SF.

From the moment we started the process of getting numbers and discussing options I knew this was the place I’d be purchasing from! Their customer service and transparency is 10/10. They worked with me and made my dream a reality!

If you’re in the market for a Cadillac, please visit Cadillac of South SF! I promise you won’t be disappointed!

Ask for Ahmad!

Chrissiee L.

I am older and don’t write reviews, but after my husband and I experienced the service at Cadillac of South San Francisco, I felt compelled to share. I recently visited because I’ve been looking at purchasing a Cadillac Lyriq. Although I’m not ready to buy just yet, I’ve been exploring my options and had visited another dealer in Sacramento beforehand, but had such a negative experience I decided to travel south a bit to the Bay Area. The contrast in service was staggering. At the Sacramento dealership, I felt rushed and dismissed, almost like I wasn’t worth their time.

In complete contrast, Cadillac of South San Francisco was amazing. A salesman greeted us named Caleb, and I was incredibly impressed with his professionalism, knowledge, and genuine enthusiasm for the brand. He took the time to answer all our (many) questions in detail and helped both of us feel confident about the car’s features and how it could fit our needs. He made us feel welcome and valued, even though we were upfront about not being ready to buy just yet.

The young man’s expertise and thoughtful approach truly stood out, and it’s clear he takes pride in delivering a great experience. When we are ready to make my purchase, there’s no question we will be coming back because of him. My husband and I had negative experience at the other dealership in Sacramento, I truly was glad we decided to travel there because all I wanted was someone to walk me through the features and we were able to get that and more. Thank you! It’s rare nowadays to get such great service and the contrast was so great that I told my husband I had to go write a review.

Ronald R.

I want to start by saying if you want a Cadillac this is the place to purchase one. Nikolas is amazing he will get you the best deal. I want to thank you Nikolas for going far and beyond by all the effort you put in to find the exact model lyriq I wanted. I know it wasn’t easy and very time consuming. I so much appreciate you. Me and my family have enjoyed this fun vehicle. You said you would deliver me the best deal and you did. Every other 5 Cadillac dealers I went to couldn’t take care of me like you did. Thank you so much. I found my dealer ship for future purchases. Your team is definitely number one. I highly recommend checking out Cadillac of San Francisco first. That way you won’t waste so much time with the other dealers. I look forward to my family’s next purchase here.

James L.

Update after the dealership’s reply: I emailed them about my experience months ago—no follow-up, nothing. Luxury brand or not, professionalism matters, and this place clearly doesn’t get it.

After some research, I found an Cadillac with the options I wanted at Cadillac of South San Francisco. I submitted an information request that evening, and the next morning, Ahmad reached out. After a bit of back and forth, I explained that I was out of state and looking to lease. Ahmad came back with an offer I couldn't refuse. I made it clear to both him and the sales manager, Nicholas, that I wanted the car registered in my home state. Nicholas said that per California law, they had to register it in California with my out of state address first, but I could transfer it to my home state later if I wanted. Not ideal, but I agreed and told them I'd book a flight to pick up the car that evening.

Of course, after I booked the flight, I got an email saying there was an issue with the registration. After more back and forth, they suggested that if I knew someone in California, I could register the car to their address--which would be illegal in both California (since I'm not a resident nor will the car be used in California) and my home state. Then, they tried to push financing the car instead, claiming they could ship it to me without paying sales tax, which wasn't true. I'd still have to pay tax when registering the car in my home state since it was purchased from a dealership. After that, communication completely stopped. I wasted a whole day, lost the cost of airfare, and all I got was a hollow apology.

So, if you choose to do business with them, be careful and make sure everything is on the up and up...

Ann S.

Great experience at Cadillac South San Francisco! Caleb and Kareem are great to work with! Very professional, happy, and easy to communicate with. Omar in finance explained everything and made that process easy. The dealership aesthetics are world class. Would almost drive back there for service from Santa Cruz. We are LOVING our 2025 Cadillac Optiq ⚡️⚡️⚡️⚡️⚡️!