Coldwell Banker Bain of Gig Harbor - Gig Harbor, Washington

Fetsat K.

We had the great privilege of working with Randy and Linda Knapp. They were very professional and friendly. They took the time to listen to our needs. They kept us in the loop during the whole process. We do not live in the area so it was very important to us to be kept informed. We would defiantly recommend them to family and friends. Thank you again Randy and Linda! You should be proud to have such great lovely people like Randy and Linda working with your Coldwell Banker team.
Al and Stephanie Torrez

David N.

I'm reviewing this as I wait for Shelly Sanders to arrive after being called multiple time beginning 3 hours ago. I'm a buyer coming from Idaho and I'm moving into my home.
The yard is a mess, it was lovely this spring. The sellers are not out. The seller paperwork is a mess, necessitating an extension.
The sellers and I have worked together to get them out while allowing my movers to put my things downstairs.
Movers have unloaded my belongings. The sellers and I have gotten them loaded up.

They are still waiting for their agent. My agent is waiting on their agent. My animals are waiting on their agent.

Shelley is a mess. Stay far away. Unbelievable.

UPDATE 2 days later.

Shelley and her husband (who is also an agent at Coldwell Banker Bain) finally showed up. I'm guessing that they were out buying their new Lexus that they showed up in. 3 and a half hours we waited for a piece of paper MY agent already had done.

To be fair, a lot of this is the sellers fault. Kept sliding the closing date to the right, and weren't ready to move when it came around. But the paperwork issue, that's on the Sanders. Not explaining the laws concerning home transfer- that's on the Sanders. Not checking on the property before the close, not being present for the walk through, not verifying the repairs, that's on the Sanders.

Not looking me in the eye when I explain these things, that's on the Sanders.

STAY. AWAY.

Mermaid I. &. R. P.

Jessica did a great job at selling Dad's house for us. We don't live close by and had to trust her on the whole process. We are very hands on people, so this was not easy. She helped with value, coordinating for repairs needed and doing a few Open Houses to get interest going. It worked! The house is sold! We will refer Jessica to anyone looking for a place in her area.

darcylynn216

I would highly recommend Debra Truelove to anybody buying homes in the Tacoma/South Sound region, especially USAA members using her as their certified realtor! Debra was a strong advocate during our home buying process. When the sellers failed to make appropriate repairs and came close to not moving out on time Debra remained vigilant and protected our interests, ensuring that we were compensated appropriately for the inadequate repairs.
Debra gave sound, realistic advice at every home we toured, no matter the cost or selling bank. She was an impartial judge, trying to find us Our house. She was essential in the process of narrowing our choices. Debra didn’t try to up-sell us on more expensive homes and respected our financial constraints. She responded to all our concerns promptly, and was firm with my husband on some aspects of our closing details (which he needed). Additionally, Debra is a joy to be around!
Again, I can’t recommend Debra enough! Thank you so much for helping us find OUR home!!!

The L. U.

I decided to do FSBO (For Sale By Owner) and save myself $20,000. I couldn’t be happier with my decision. With the online sites available such as Zillow, it makes the process very easy. I almost listed with Randy and Linda Knapp, but luckily came to my senses before signing any listing agreement with them. Their zero response via email and giving nothing but terrible referrals to me was enough to make me think twice.

Now I write this review because something else happened to me by the so called “professional” Randy Knapp. He heard my property sold and so he called me and left me a voice message saying it was because of HIM that my property sold to this contractor. I immediately talked to the contractor who bought my house and he said no, he saw it listed For Sale By Owner on Zillow, and it had nothing to do with Randy Knapp. So, Randy was so wrong and so out of line. He wanted to get credit for the sale of my home when he had absolutely nothing to do with it! Mind boggling. He clearly sounded resentful in his voice message and even after the buyer of my house called Knapp to clarify and tell him how he found my house for sale by owner on zillow, Randy never bothered to call me back and apologize for his crappy voice message. Just goes to show you the TRUE colors of these people.

Diane B.

Professional, personal, friendly and totally committed to working with and for the customer. Innovative and willing to try new marketing methods. Provided good advice and excellent follow up.

Dan B.

Marc Kemp was not only knowledgeable, engaged and proactive, but knew when to prod me to move in a diplomatic way.

Cathie W.

Totally professional, intelligent, service-oriented group. Would use again and recommend to anyone who asks.