Collins Management - Hercules, California

Glenn A.

This is primarily a review of, specifically, the two Collins employees with whom I have had the most, and the best, contacts. These are LIZ ESPIRITU and JENNY SANTOS. Liz is the property manager for my HOA, which is Bravo, in Hercules. Jenny is, I believe [could be wrong] a customer service representative who serves at large, meaning that anyone from any community could communicate with her. In any event, both Liz and Jenny are splendid. They are charming and friendly, which makes dealing with them a pleasure; but, even more important for those of us who live in a HOA-controlled community with a management company, those of us who are dependent upon a responsive and competent management company: Liz and Jenny are HELPFUL, they both seem to very much CARE about the outcomes of homeowners’ issues, and they GET RESULTS.
I strongly commend Liz Espiritu and Jenny Santos. They are wonderful representatives of Collins, and they are exactly the kind of people that beleaguered homeowners need to be able to find in a management company. Five stars for Liz, five stars for Jenny.

Lucy L.

Collins Management overall has served our community very well. My personal experience as a homeowner is excellent and Alicia in particular has always answered my questions and concerns very promptly. Kudos to your company and keep up the good work!

Marguerite M.

Rhiannon Cardinale has been in charge of the Chelsea By the Bay neighborhood HOA since we moved here 4 years ago. She has been friendly and helpful with parking problems I've had in the neighborhood. The grounds are immaculate and I feel lucky to have her as our Community Manager for Collins.

Chelsea W.

The associate at Mercer has been wonderful throughout my time living in the building. She was a wealth of knowledge during the move-in process with help coordinating between the Mercer building contacts and the moving company to ensure everything was planned for and set up for a smooth move-in-day. Additionally, she was a pleasure to work with in renting out the Mercer clubhouse common room for a baby shower. On a weekly basis, she goes above and beyond to greet residents with a warm smile (and candy treats). Overall, she provides great customer service to the building residents, is very responsive to emails, and works hard to keep the Mercer building a safe and friendly place to live!

MG T.

Kudos to April as our Assistance Manager at HF Planned Development. I find it refreshing to hear a smile in her greeting when calling in for any assistance. I find her demeanor polite and professional during all interactions, whether they may be on the phone or in person. Should April be away from her desk or office, I receive a response no later than 2-3 days. Should any questions I may have that April wants to do further research, I get a call-back asap. Thank you April! Very much appreciated.

Teryl B.

Unresponsive. As a 45 yr old business founder myself (INC 500 Fastest Growing Company in America) I truly understand the importance of responding to any and all Client requests. Collins does not seem to have time to respond. My HOA quit Collins a few months ago, then came back about 4 months later--us homeowners were never told anything. Cleaning our pod parking area did not happen for months.
Stuff happens. Communications is everything and Collins is useless at that.

P S.

Absolutely garbage management company. If you’re considering moving into a neighborhood where they are the management company I would highly recommend you reconsider. In regards to the 5 stars on here there is zero percent chance those are not employees of the company or fake reviews. PLEASE RECONSIDER IF YOU’RE CONSIDERING THEM TO MANAGE YOUR BUSINESS OR MOVING INTO/buying in an HOA that they manage. I regret my living in their managed neighborhood.

Patrycja M.

I would like to express my disappointment with the quality of service provided by Collin's Management that overlooked my condo that was part of homeowners association in Pleasant Hill. Over the past year I have encountered numerous issues that have not only diminished my living experience but also raised serious concerns about the professionalism and competence of Collin's Management. This lack of thoroughness and care is unacceptable and highly frustrating.

My attempts to contact the office regarding these issues have been repeatedly ignored. Emails and phone calls go unanswered, and when I do manage to speak with someone, I am often met with vague assurances and no concrete actions. This level of neglect and poor communication is deeply disappointing and suggests a lack of respect for your residents.

They requested $8k per unit for special assessment, two weeks later they said they made a mistake and changed it to $1k - how do you make a mistake like that? After residents started asking questions they quit. Not surprised here. They won't even take responsibility for the way they mismanaged the area.