Double Z Property Management - Tacoma, Washington

Autumn S.

If I could give double -1000 stars I would. If you look at the reviews on here, it’s mostly people that are using double Z to rent their properties out or it’s people that are currently living in the properties or there are a mix of people that are trying to get into properties. I am here to really outline the problems that double Z has and its surrounding move out. It does not matter how good of a relationship you have with this company I promise you they will charge you $400 for cleaning which any place should already be obligated to do why are they charging you for that if you left the place looking better than when you actually moved in. They charge you for lawn care fees for over $800 even though you hire your own place or you know how to do good lawn care and it looks pristine and they still decide to take your money anyways. And let us not talk about how they never answer your questions and don’t give you direct answers. They will find any way they can to not take your money they purposely I believe did not answer my calls because they saw my name on the caller ID for a week prior to me trying to let them know that we needed to move out. I have emails also two double Z letting them know about mold in our property that we ended up having to move out over because it was so bad. We lived in a house for two years And the best place about the company is their maintenance guy. You can definitely tell that they treat him like garbage. I’m promising you that if you want to keep your rental history intact and be able to move to different places do not rent from this place no matter how desperate you are. I was never not on time with rental payments. We were not a pain in the butt. We took care of the property and we always did our best to communicate in a timely manner. They do not care about your family you’re worth or your dignity. They also will send you your bill in the mail for when you move out if your deposit doesn’t cover everything and then they tell you that they are going to send it off to collections in 10 days because they know if they send it off to Collections in that timeframe that it’s harder for you to take them to court. Just be ready and have your information, accurate and resources up-to-date when it comes to landlord tenant Laws and Pierce County because they will literally screw you over.

Sylvia C.

Double Z managed our rental property in Tacoma (Parkland) for several years. Their services were always available and helpful. They were fair to renters and responded promptly to any concerns we had. They were diligent and accurate in record keeping. We highly recommend their services.

Robert B.

As I read through the reviews for Double Z I find myself baffled by what I see. I get it, many who experience good service rarely take the time to write a positive review, while those who have negative experiences are willing and determined to let the world know about it.
While I'm not trying to diminish other's experiences, mine is completely the opposite of what I've read here. Linda Baker and her staff at Double Z have been nothing short of amazing. Sure, we had a few hiccups during the move-in process, but who doesn't? It's how it's handled that matters the most and Double Z went above and beyond to make sure everything went as smoothly as possible and when the few things went astray, they quickly resolved the issues in the only way they know how -- professionally and curiously.
I'm not accustomed to renting -- as I've owned for most of my life -- but Double Z made the process painless and informative. As a business owner myself, I cannot recommend Double Z enough and would like to take this chance to personally, and publicly, thank them for all of their hard work and effort.
Thank you, Double Z, you're the best!

npellefson

Double Z Property Management made renting our house easy. They took care of finding and dealing with tenants and any maintenance that was needed, all I had to do was collect checks. They also keep up on all the tenant/landlord laws and inform us of any changes. When we decided to stop renting and sell our home they were helpful with that process as well. I would reccomended them to anyone in the area with a rental home.

Erin K.

Unfortunately my boyfriend and I had the same experience as everyone else here in the reviews. We left the house as we found it and still received only 7 dollars of our deposit. We were charged for a cleaning service which appeared to be routine as I assume they are obligated to do anyways in between renters. We were also charged for lawn care. We had hired our own lawn service to maintain and then one more time immediately before move out. However, they still took over 700 dollars from our deposit for their lawn service. The invoices are questionable and I can’t find much if any information on the lawn care company they they claim to have used other than an old Facebook page from 2020. My boyfriend and I did travel nursing for two years and this is the only place we did not receive our full deposit back as we work very hard to leave the place as we found it. I recommend you take these reviews seriously before deciding to rent from them. I went back and forth on writing this review because the girls at the office and the maintenance guy seem really nice and helpful when you are renting from them but it sounds like ultimately you will be scammed out of your deposit by their broker or whoever handles the deposits. If this many people are experiencing this issue then it seems to me like something fishy is going on.

michael P.

Wish I could give 0 stars. As others have stated, left the house better than we received it, but they are trying to take almost all of our deposit. Requested a joint inspection for leaving, but was denied multiple times. We have pictures and move in inspection documents that prove our case. They stated they had 21 days to give us back our deposit...on day 22 we reached out, and they gave us an inventory dated the day prior - still haven't received what little of the deposit they said they would give more than a week later. You are not allowed to talk to them, only submit terms via email. DO NOT RENT from this company because you will lose your deposit. They need to be held accountable for their thievery.

Stefan E.

This company fails to answer any emails or requests to tour their properties. Their lack of communication simply demonstrates how unprofessional they are as a management company. They keep uploading the same pathetic listings over and over again on Zillow. Makes sense why they have 1.4 stars on yelp, imagine that. Stay far away!

Jason M.

Tried to look at a place they manage but the software they use is so buggy.

The software they use to look at places requires you to upload your ID and a bunch of other information. Then you have to pay to even look at a place. 1.99, ok, fine. Pay the money, book a showing, get a confirmation email.

Day of showing, there is no listing in their software for my upcoming appointment (That I got a confirmation email for). Weird, must be a bug. Go and try to book the same day / time. Get an error that I already have a showing and am linked to that showing. Click the link, get an error.

So i paid 1.99 to get no showing. Tried to call them and got hung up on. So many red flags to start, I would stay away.