Engel Realty Company - Birmingham, Alabama

Venuz Temis

Horrible. Horrible. Never rent from their properties. At their Paseo Oeste property in El Paso, TX the staff is VERY rude and have a tendency of screaming at customers, specially the manager and assistant manager. And, they shutdown water weekly. They shut down awater to work on leaks and once the leak is fixed, they forget to open water supply. Therefore, without a need, we were without water for 9+ hours because after fixing leak they forgot to open the supply. Plus the maintenance repair, it was a total of 18+ hours without water. And they refused to find a way to make it up to customers, all they say is "so what! you got water now!" Bybthe way, after 9+ hours of unjustified water shutdown the residents had to call the water company to help because the apartments maintenance didn't want to help. It's easier to report issues to 311, than staff.

George VOWELL

We have tried multiple times to get a response from multiple emails sent to the Birmingham, Alabama agent listed on the site. Plus, the status of the property is never updated.

Josh Keyser

I worked with Michael Johnson on leasing a location for a business I want to open. It was fine at first and he seemed cooperative and friendly, but as time went on he got more and more unprofessional. He would speak to my wife and I in a condescending way about our finances like we couldn’t afford to open our business. The building owners wanted way too much control over the way our business would look and run. At the end of the several months we were in communication, and after confirming we were well within budget to open our business, he completely ghosted us. After several follow-up emails with no response I tried calling him a few times only to be sent to voicemail every time. It’s now been months since our last communication and I still haven’t gotten any sort of response. So instead of just telling us that they didn’t want to work with us from the start, they decided to waste several months of our time when we could have been looking for a different location. I don’t know about any of their other agents, but I would not work with Michael at all if I were you.

Eric Mazzie

This company rounds up your rent so beware: your lease amount (after being raised for no reason) might differ from your online portal amount.

P. S: They also couldn't care less about making minor improvements to your apartment.

Will explain later.

Don't waste your time.

DAC LeChat

Overall, the bathrooms not very well appointed for an office location and feel more like a cheap bathroom at a Circle K than in an Office Building. The sinks and toilets are old, scratched, and stained. The sinks are small without any counter space and are huddled into a corner where you physically hit the towel dispenser when washing hands. The mirrors are damaged and peeling. There are damaged and broken tiles in the hallways and bathrooms. The men's room smells of urine even after cleaners have been here. The odor from the bathrooms permeates into the hallway which is reminiscent of sewage smell to greet our clients and workers. The utility sink drain in closet backs up and also sends rancid water smell into hallway.

The cleaners have a 2-year pattern of cleaning okay after complaints and then returning to not keeping hygienic routine. Mold is frequently in sinks and toilets. Floors are not mopped. Walls have water and soap marks running down them. Run out of paper towels and toilet paper. Soap dispenser becomes clogged because not cleaned. Leaves and debris remain in hallways and on rugs for days. Gritty hallway floor and dirt ring builds up along the base-cove along walls and in corners due to dirty mop water being used on floors. This complaint is now just a pattern - tell Engel management, slightly better for awhile, return to low quality cleaning, repeat. This has been 2 years.

Frustrated to the point of looking for other space particularly after all the effort needed to get Engel to make our office suite water tight. Still dealing with the cleanup after recent water leakage - walls stained and not cleaned and all ceiling tiles not replaced. Last time it leaked back in December - ceiling tiles not replaced, no cleanup done or offered, and even worse - THE ISSUE WAS NOT FIXED.

We have now come to expect nothing.

Erskine Ramsay, III

Engel Realty is a great company run by honest, hard-working people. Don’t understand the previous comments! Highly recommended!

Jonathan Stewart

They're all very nice

Dr M

Stay away from them ... horrible ?