Evergreen Residential Management Inc - University Place, Washington

Jessy B.

We rented from Gail (and now Ken) for 2 years. We did a thorough walk thru at the beginning and took time to document damage. The place was pet friendly and allowed us to have 2 great danes. 2 dogs that big plus 2 toddlers and 2 adults are rough on a place. We were given a cleaning list before we moved out and I followed it to the best of my abilities and it paid off. We ended up getting both deposits back. When you care for a home, document, and clean you get your money back. We also took the time to replace or repair things we had damaged before we walked through with Ken. It says right in the lease what you are responsible for. Ken was always respectful, polite. He never came into our home unnecessarily. When rent went up the second year they gave us plenty of notice but when i forgot to change my automatic payment they simply reminded me one last time. I paid the difference and they didn't charge any late fees.
I am giving it 4 instead of 5 simply because a couple of maintenance requests and responses took longer than I would of liked or were not done to standard the first time.
I have rented from several different companies all over the US and this is one of the best. Responsible, reasonable, and follows the lease. If we move back to Washington I would definitely rent from them again.

Nicholas C.

Ken has been a great property manager. Always been very proactive in working with clients to resolve any issues, get maintenance completed, and get the property rented. I started working with Ken when I was living close to my property and could keep a close eye on it. After working with them for multiple years I moved away from the property and have no worries that the property is being taken care of and that I am informed about what is going on with the property as soon as possible. Really appreciate the great work they do to help me and the tenant.

Philomena R.

We are in the process of suing Evergreen Residential Property Management! On our first arbitration meeting with Ken he made it a point to say we were good renters but not perfect! If paying your rent on time & taking great care of the property isn’t great not sure how much more a tenant can do!
Ken & Gail are both unprofessional & unscrupulous with the handling of deposits! Dishonest with false charges to withhold your funds! We don’t need the money but no one likes to be cheated!
They completely ignored the move in checklist! Pointing out permanent stains in the carpet from previous tenants! Damage to cabinets & doors from previous tenants pets. This home had not been painted in in years and the original carpet in the 15+ year old home!
A non existent backyard from the beginning and further damage from a new fence installed during our move out. The list goes on!
If you rent from these people be sure to not only document everything take photos & video of move in and move out!
Ken knows he did not do a proper move out with the tenants before us and has charged us for things he should have charged them for! Nor follow his own policies concerning carpet cleaning & yard maintenance ( took them months to come and trim trees banging on the house & gutters)
Rent at your own risk!
I can’t wait to see the comments in response to this review from Ken & Gail always rude and arrogant when not in their favor!
1/7/2020 Revision Ken has stated that we are not suing him but the owners of the home! Let’s be very clear Ken made all the decisions to ignore the problems that existed in the home on the move in checklist clearly noting the existing damages. He knows he didn’t follow that same procedure with the previous tenants.

Kobena

Right from the get go there was a lot of trust between us and Ken. He was direct, very engaging, responsive and very respectful. After the initial showing he gave me time to inspect and note any issues with the property. There were minimal issues. Move in process was very smooth. There was a broken microwave handle. Ken was very swift to have the whole unit replaced with a new and durable one. Leaning backyard wall was repaired without us placing a request for it. We were active in scheduling these maintenances and our privacy and security was a major priority to Ken. He takes awesome care of the house. My Family enjoyed the property and the neighborhood. We could not invite you Ken, for a delicious African dish; but the invite is still open. I hope time and tide will permit it somehow. All the best, Live well, stay safe, stay Evergreen.

Leslie S.

We have been working with Gail and Ken for over 8 years. They have kept our home in Tacoma rented by excellent tenants for almost that entire period of time. As we currently live overseas, I am very happy to rely on Evergreen Residential Management to handle any issues that may arise. They answer my questions quickly, have excellent relationships with local maintenance and repair companies who can help when problems occur (inevitably!), and are always on time with rent payments and other financial details. I recommend them highly.

TARA H.

Property Management showed up unannounced without practicing social distancing or wearing a mask, and we are a high risk household.

They also have not provided us a lease since taking over and are issuing fines/notice to vacate.

Up until now, I have lived here 10 years problem free.

Edit in response to lying, condescending property management company - you offered other tenants to pay a pet deposit. Had you provided a lease of any kind when your property management company started managing we would have paid then. We don’t hide our pet. Following the rules is why we have been here for 10 years. Having a pet doesn’t take away from Nathan coming to a high risk household , knocking on my door, without a mask on, as if we aren’t in global pandemic.

Again, the lease I have was last signed in 2017 and the landlord is now dead. I have no lease with your company because you have never provided one.

sue J.

I met Gail around 1999. She was the property manager for a property I rented. Gail was awesome as a property manager. I had a rental property in another state and could tell right away she was fair and good at what she did.

Years later I needed a property manager for several properties, and I looked high and low for Gail. I didn't remember the name of her business or it's location, only her first name. Eventually I called the office and talked with Ken. I liked him immediately and signed on. When I asked him about a property manager I knew years ago, Gail; he worked with Gail. Ken manages my rentals and I couldn't be happier. He is a great communicator, he is on top of repairs, and keeps me up updated on the properties. He knows the market and I can ask him for advice on anything concerning my rental properties; he's always very helpful.

I spoke to Gail and she didn't remember me, but I sure remembered her. I have used property managers before and no one, NO ONE comes close to Gail and Ken. I highly recommend them.

E Brown

Don't T.

One of the worst companies I have ever had to deal with. VERY unprofessional! Ken has been nothing but rude and uncooperative with very poor communication and tact. Gail has been more pleasant to deal with but Ken seem to obnoxiously overlord any situation. We had our property rented out using their services and had to fire them after too many instances of neglect. DO NOT USE EVERGREEN RESIDENTIAL if you want quality professional service for either managing your property or if you are looking to rent a home!