FedEx Freight - Pocono Summit, Pennsylvania

Address: 174 Fedex Dr, Pocono Summit, PA 18346, United States.
Phone: 8003407964.
Website: local.fedex.com
Specialties: Trucking company, Freight forwarding service, Logistics service.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Appointment required.
Opinions: This company has 124 reviews on Google My Business.
Average opinion: 4/5.

📌 Location of FedEx Freight

Introduction to FedEx Freight at 174 FedEx Dr, Pocono Summit, PA

Located at 174 FedEx Dr, Pocono Summit, PA 18346, FedEx Freight is a division of FedEx Corporation, a leading global provider of transportation, e-commerce, and business services. This state-of-the-art facility caters to the growing demand for efficient and reliable freight services in the Pocono Mountains region. With a commitment to sustainability, superior customer service, and innovative logistics solutions, FedEx Freight has become a trusted partner for businesses of all sizes.

Main Services

  • Less-Than-Truckload (LTL) Freight: FedEx Freight offers LTL services, allowing customers to ship smaller freight at a cost-effective price. Their LTL services include FedEx Freight Priority, FedEx Freight Economy, and FedEx Freight Regional services, ensuring both time-definite and cost-effective shipping options.
  • Full Truckload (TL) Freight: For larger shipments, FedEx Freight provides full truckload services, ensuring dedicated space and timely delivery. Their TL services include FedEx Freight National LTL and FedEx Freight National TL, covering extensive destinations across the United States.
  • Customized Logistics: FedEx Freight offers tailored logistics solutions, combining the company's extensive network with advanced technology to optimize supply chains and streamline the shipping process.
  • Freight Solutions: FedEx Freight assists businesses in managing their transportation needs by offering a range of services, including freight forwarding, customs clearance, and trade compliance expertise.

Location and Access

FedEx Freight's Pocono Summit facility is strategically situated off PA-115, providing easy access to major highways, including I-80 and I-81. The facility is located in the Mountain Avenue area, just minutes away from the Pocono Manor Resort and Spa. Nearby neighborhoods include Old Pocono Summit, Pocono Manor, and Pocono Lake Preserve.

For customers requiring pick-up or drop-off services, FedEx Freight offers a well-lit and secure parking lot, equipped with designated loading and unloading areas. The facility is also wheelchair-accessible, with ample parking spaces reserved for individuals with disabilities.

Featured Characteristics

  • 24/7 Operations: FedEx Freight's Pocono Summit facility operates around the clock, ensuring timely pick-ups and deliveries, even for time-sensitive shipments.
  • Advanced Technology: The facility employs advanced tracking and monitoring systems, providing real-time visibility into shipment status and ensuring accurate and prompt delivery.
  • Sustainability Initiatives: FedEx Freight is committed to minimizing its environmental impact. The Pocono Summit facility participates in the company's industry-leading sustainability initiatives, including the use of alternative fuels and energy-efficient technologies.
  • Customs Clearance: FedEx Freight offers customs clearance services, ensuring efficient processing and reduced wait times for international shipments at the nearby Lehigh Valley International Airport or other customs clearance points.

Practical Information

  • Address: 174 FedEx Dr, Pocono Summit, PA 18346, United States
  • Phone: 800-340-7964
  • Website: local.fedex.com
  • Specialties: Trucking company, Freight forwarding service, Logistics service
  • Other Points of Interest: Wheelchair-accessible car park, Wheelchair-accessible entrance, Appointment required

Positive Aspects from Reviews

With an average rating of 4 out of 5 on Google My Business, FedEx Freight's Pocono Summit facility has received 124 reviews, highlighting several positive aspects:

  • Professional and Knowledgeable Staff: Many customers praised the friendly and helpful staff, who were always willing to go the extra mile to ensure customer satisfaction.
  • Efficient and Timely Deliveries: Several customers highlighted the prompt and reliable delivery services, with some noting that FedEx Freight consistently met or even exceeded their expectations.
  • Competitive Pricing: Some customers appreciated the affordable pricing structures and were pleased with the value they received for their shipping needs.
  • Exceptional Customer Service: A few customers mentioned the excellent customer service they received, with issues resolved promptly and professionally.
  • Convenient Location: The facility's strategic location and easy access to major highways were also praised by several customers.

In conclusion, FedEx Freight at 174 FedEx Dr, Pocono Summit, PA offers a comprehensive range of freight services, tailored to meet the diverse needs of businesses in the region. With a commitment to superior customer service, advanced technology, and sustainability initiatives, FedEx Freight has established itself as a trusted provider of transportation solutions in the Pocono Mountains. The facility's strategic location, convenient access, and positive customer reviews further cement its reputation as a reliable partner for businesses seeking efficient and effective freight services.

👍 Reviews of FedEx Freight

FedEx Freight - Pocono Summit, Pennsylvania
Cortnee’s C.
1/5

Our company placed a stock order Thursday, August 8 2024 and selected shipping through Fed EX. We were supposed to receive our order Tuesday, August 13 2024, however it was delayed a day due to weather which was understandable, but on Wednesday August 14 2024 which is when our order's expected delivery date was as of Tuesday night, FED EX decided I need an appointment for them to deliver my order. When I called to tell them no such delivery request was made and appointments were not necessary because we are a business and are open 6 days a week, they told me they did that because they couldn't fit my order on their truck. After voicing our displeasure and requesting the order be delivered we were told if we wanted it on time we would have to drive to their warehouse and pick up our own order. As a result we have contacted our supplier and informed them that following this delivery, they are no longer permitted to ship our orders with Fed EX anymore, RL Carriers will now be our supplier's shipping option to us.

FedEx Freight - Pocono Summit, Pennsylvania
Isabella K.
4/5

Nice people in the dispatch office. Stayed overnight while they unloaded this morning. It was empty before the time quoted me. Lot was pretty well cleaned of snow.

FedEx Freight - Pocono Summit, Pennsylvania
Lorna M.
1/5

We have never had a problem until the past 2 months.
Trucks have delivered but have destroyed our driveway. One truck (Amazon) hit a side rock, it tore the tire and we had a truck stuck on our driveway for 3 hours.
Another truck hit rocks that are protecting our well pump.
We put a sign, no trucks past this point.
Only FEDEX deliveries now leave our packages (when they’re the right recipient) at the BASE of our driveway where anyone can help themselves. These are not heavy packages and as elderly people, we cannot go up and down the driveway with a package. We had to ask for help from a neighbor.
I have called and complained and it seems nothing is being done.
So I will resort to this post.
the sign says no delivery trucks beyond the sign but it does not say no deliveries. I know you have weight standards for delivery people and they should be perfectly capable of doing this correctly.

UPDATE: July 1 delivery left at base of driveway AGAIN! Complaint made to headquarters.

FedEx Freight - Pocono Summit, Pennsylvania
Satpreet S.
1/5

My appointment 7:30pm and i am come 5:00pm and check out 12:30am overall 8 hours

FedEx Freight - Pocono Summit, Pennsylvania
Denise W.
1/5

As a third party vendor for this company, this was the worst facility I have been to. The yard jockey was nice, but the shop manager and the night supervisor weren't accommodating at all. The truck we were driving was low on antifreeze and fuel yet as an FedEx vendor we were advised that we are only provided a safe haven to park and nothing more. The gas station nearby had no antifreeze either. Hope to never have to utilize this facility again.

FedEx Freight - Pocono Summit, Pennsylvania
Tim K.
5/5

Top notch professionals doing excellent work. Helpful lady at the gate. Quick service on the dock. Thank you for being here when I need you.

FedEx Freight - Pocono Summit, Pennsylvania
Marc S.
1/5

Constant problems delivering freight. Orders dont show up on time. Customer service gives you the run around. One of the drivers hit a parked car in our parking lot. Too many problems keep adding up. Getting close to losing a good customer. They don't seem to care too much

FedEx Freight - Pocono Summit, Pennsylvania
Greater P.
2/5

Been waiting for a shipment since mid November, when tracking kept telling me that shipment arriving 5 December 2018, well that came and went, to find out my package has been sitting at FEDX Pocono Summit PA since 29 November 2018. When I finally got someone they kept telling me it needed to be delivered by tractor tailor and they aren't allowed up our street, I told the person it's only a light fixture and why it can't be delivered to me by straight truck, the person finally admitted that they had some but couldn't deliver my item until next week, that's right about one month waiting for a FEDX shipment, was always happy with FEDX and they were always my go to shipper, but after this I need to reconsider.

FedEx Freight - Pocono Summit, Pennsylvania
Isabella K.
4/5

Nice people in the dispatch office. Stayed overnight while they unloaded this morning. It was empty before the time quoted me. Lot was pretty well cleaned of snow.

FedEx Freight - Pocono Summit, Pennsylvania
Cortnee’s C.
1/5

Our company placed a stock order Thursday, August 8 2024 and selected shipping through Fed EX. We were supposed to receive our order Tuesday, August 13 2024, however it was delayed a day due to weather which was understandable, but on Wednesday August 14 2024 which is when our order's expected delivery date was as of Tuesday night, FED EX decided I need an appointment for them to deliver my order. When I called to tell them no such delivery request was made and appointments were not necessary because we are a business and are open 6 days a week, they told me they did that because they couldn't fit my order on their truck. After voicing our displeasure and requesting the order be delivered we were told if we wanted it on time we would have to drive to their warehouse and pick up our own order. As a result we have contacted our supplier and informed them that following this delivery, they are no longer permitted to ship our orders with Fed EX anymore, RL Carriers will now be our supplier's shipping option to us.

FedEx Freight - Pocono Summit, Pennsylvania
Lorna M.
1/5

We have never had a problem until the past 2 months.
Trucks have delivered but have destroyed our driveway. One truck (Amazon) hit a side rock, it tore the tire and we had a truck stuck on our driveway for 3 hours.
Another truck hit rocks that are protecting our well pump.
We put a sign, no trucks past this point.
Only FEDEX deliveries now leave our packages (when they’re the right recipient) at the BASE of our driveway where anyone can help themselves. These are not heavy packages and as elderly people, we cannot go up and down the driveway with a package. We had to ask for help from a neighbor.
I have called and complained and it seems nothing is being done.
So I will resort to this post.
the sign says no delivery trucks beyond the sign but it does not say no deliveries. I know you have weight standards for delivery people and they should be perfectly capable of doing this correctly.

UPDATE: July 1 delivery left at base of driveway AGAIN! Complaint made to headquarters.

FedEx Freight - Pocono Summit, Pennsylvania
Satpreet S.
1/5

My appointment 7:30pm and i am come 5:00pm and check out 12:30am overall 8 hours

FedEx Freight - Pocono Summit, Pennsylvania
Denise W.
1/5

As a third party vendor for this company, this was the worst facility I have been to. The yard jockey was nice, but the shop manager and the night supervisor weren't accommodating at all. The truck we were driving was low on antifreeze and fuel yet as an FedEx vendor we were advised that we are only provided a safe haven to park and nothing more. The gas station nearby had no antifreeze either. Hope to never have to utilize this facility again.

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