Flagstar Bank Home Loan Center - Kenosha, Wisconsin

Ryan W.

Flagstar bought our mortgage and it has been the worst experience ever. These people are impossible to deal with. We had a simple issue and their customer service staff is useless. My wife called dozens of times and still can’t get answers. Correction! She gets dozens of different answers. I don’t know what to do, we are so fed up with dealing with them we may just sell our house.

Cynthia W.

I was told when I signed my mortgage that when the loan to value ratio got down to 80% or less I could request that the PMI be removed. My last month's payment put this value under 80% so I submitted the form to have this PMI removed from my loan. I received a letter back stating that I had to pay $190 and then they would contact me to set up a time to appraise the property. And then they still have 30 days to let me know if they approve the removal. Sorry but I think that an excellent credit rating and on time payments for 4 1/2 years should be enough. I would absolutely never recommend this company and I am looking forward to the day that I sell and no longer have to deal with them.

Allison G.

This is quite possibly the absolute worst mortgage holder I've ever had in the two decades that I've had a mortgage. My mortgage was sold from one bank to another, and I didn't have a choice. The website stinks, the customer service is confusing, they misapply payments regularly, they lose insurance information frequently. How this company stays in business is beyond me.

Tracey B.

I filled out an application online almost a week ago. I emailed, called the phone number of the SENIOR mortgage officer and the called failed each time I dialed the number. NOTHING!!! Ralph McCarthy is the name of the loan officer. The website was working. It even sent spam mail. This is by far the worst communication I’ve ever encountered. The websites need to taken down.

John C.

Horrible company with even worse customer service.You can’t speak to a human and when I tried to talk to someone on chat they disconnected themselves. They sold my mortgage and my credit score has to take a hit?

A M.

Bad company! If you haven't sent the payment by the 1st, they will start harassing you and call your workplace. I've never missed a payment! Insulting!

Donna M.

After five long months, hundreds of emails and documents, we finally closed with our assumable mortgage with Flagstar. As you can see, the closing documents say, 6/7/2024. Our first mortgage payment was supposed to be 7/1/2024. However, we started getting bills, calls and letters from the mortgage companies, collection agencies etc. that we owed for June. As we all know, the June payment was for the month of May. We did not live there in May.
We were told by Lakeview that the former owners check was sent back, Flagstar said multiple times that the check bounced. I’m not a lawyer, but I don’t think we should be privy to that information.

We were told by all companies to pay for June and then we can deal with taking the former owners to court. We don’t know the former owners or have any current information. That is not our job to pay for a month that we did not even live in the home.
Now I found out not only did they mess up the June payment, but Flagstar, after four months to figure of mortgage payments ( from February to closing in June) decided our payments should go from $1697.77 to $1993.73. We also received a letter that we owed an extra $1476.46 for additional charges.
We continued to make more calls and emails to the companies and to Lakeview and Flagstar’s reparation department. We were told it was taken care of, finally, only to find out that Flagstar took a double payment in July to pay the June payment we DID NOT OWE on. I have been dealing with this for almost three months; from June to today, Sept 5. They have done nothing to rectify the situation. They are so unprofessional.

Heidi H.

Worst customer service and most inept firm at handling payments I have ever witnessed. DO NOT USE THIS FIRM. My mortgage was sold to this firm and I have had nothing but problems with them crediting payments appropriately despite multiple phone calls to insure that payments were correctly credited.

Run as far and as fast way from doing business with. I’ve been transferred to many people in the company. Multiple calls to handle issues and the response has been met with. “ We will note this is in the “the voice of the customer”.

They do not have an app to see your account. They want you to use their “my loan” website which is antiquated and has little functionality.

Worst company.