Hannah M.
1/5
I wish I had listened to the advice of others and not chosen this company to rent with.
On my move in day, I went to pick up the keys to my new rental and the man working there had no idea I was coming and made no attempt to help me other than shoving a post it note with a phone number at me saying I should call someone else. When that didn't work he led me to the area where they keep everyone's keys and had me look through all of them to find my house number. He didn't even verify that I was the person I claimed to be, so I guess they'll just let anyone off the street go rummage through all their rentals' spare keys. After calling 3 ERA employees one of them finally called back and told me to go through her desk to get the deposit box key because the cleaning person had dropped my house keys there. Definitely didn't instill great confidence in them as landlords right off the bat.
There were issues with the house I noticed during my move in inspection,(including very poor water pressure, leaking faucets, clogged drains, a gun shot hole in one of my closets, and a giant hole in my counter) and they told me not to worry about it because they knew about them and would make the repairs. Well 1 year later and the repairs have never been done and they claim that they don't have maintenance people working for them and could never get anyone out to fix it. I had to buy a special shower head myself in order to deal with virtually no water pressure in my shower. The clothes dryer is awful and takes multiple runs to dry even the smallest load. Now I've had my oven broken for over 2 months and they told me they'd order the part and have me install it myself. I had to call them again a month later because I never heard back and they're saying they are not going to fix it and they're just waiting for me to move out due to COVID-19. I understand they are having a hard time getting people to enter homes for repairs due to worries about the virus, but the poor communication and lack of effort is glaringly bad.
This is not an isolated incident either. I know of at least 2 other ERA rentals that have the same problem, repairs left unfixed or shoddy band-aid fixes. If they deduct anything from your deposit, I don't know what they're doing with it, because clearly they aren't using it to make repairs.
Shady company and homeowners. Awful communication, poor customer service, and disorganized team. Every time I call it seems like a different person is working there who claims to be new and ignorant of anything, which very telling. The woman who I dealt with when I first moved in even admitted that they had a lot of people quit, and that things were a mess so they weren't on top of anything. And she was completely right. Just about the only honest thing I've heard from them since I started renting here.
If you can avoid renting from these people, do so, unless you enjoy getting ignored, and having things break and never getting fixed. Read up on your tenant rights if you end up in a place from them. They are getting away with illegal (not making repairs is a violation of tenant rights) practices because they can.
Get your act together ERA, this is pathetic, unethical, and unprofessional. Companies like this are what give landlords a bad name.
