Full Service Property Management - Chico, California

Victoria H.

RENTER BEWARE
Unit B from 52 nelson leaks severely in both bathroom ceilings. The unit is full of black mold that the property just paints and covers. There’s bugs that the property claims to have an exterminator for. The flooring splintered up from not being installed properly. The walls/ceilings are uneven. One of the back rooms the wall is bowing. The fencing around the apartment is missing multiple posts and is curved/bent from water damage. They don’t replace air filters , you gotta do it yourself, the air vent in the hallway isn’t even finished. It’s just a giant hole it’s a screen covering. Since move in 2021 the garage has been broken. She ignored the request to send someone to fix it.
Veronica is ghetto and rude. She brings her kid on the job. She refuses to follow through with work orders. Harasses your family when it comes to move out. Refuses to contact me and when she does she’s completely unprofessional and screams. She has let a squatter stay in the unit since I’ve moved out. If you have more than one car you can expect Veronica to “remind you” you’re only aloud one spot but allows neighbors guests to park in the red-zone and block you in and then start a fight when you ask them to move their pos one spot. Even their workers park in the middle of the ONLY pull in to get to the back with their work trailers. There’s no landscaping even when they say there is.

If you’re desperate and can’t get approved for the cheaper apartments next door then enjoy your “upgraded” “renovated” apartment that you will be charge significantly more for vs everyone else on the property.

The only time Veronica has ever gotten back to me was when I waited to pay last months rent because they’re still charging me the apartment pge.
Now after i’ve moved out Veronica is still serving notices to the apartment when she gave the squatter consent to stay there.

Anonomous A.

Our experience with Full Service Property Management was extremely lackluster. They manage properties for owners, ours was a cocaine addict. He was extremely aggressive with us on countless occasions, consistently argued, and when I emailed them, they would do nothing to help amend the situation. They simply did not believe us. The owner even entered the house without permission, and only then they would finally take the matter seriously. They backed out and terminated their contract with him, Full Service agreed that they would help us all they could (write a letter of recommendation, etc.), well they did nothing.

Instead they're trying to act like none of the issues we dealt with ever existed and conceal everything that the owner had done. They're one of the worst leasing companies I have ever dealt with. I would strongly suggest not to rent from them.

Diane O.

As a property owner managing my own properties was difficult. I am so glad I found the ladies at Full Service. I've been using their services for some time now and they always do an outstanding job. I know I'm getting all the income possible because their confident and attentive staff provides me with a statement that is easy to understand. If I have any questions the bookkeeper is willing to take time explaining. My monthly direct deposits are always on time. Thank you and if your reading this call this company to manage your property!

Lauren S.

We've been at our rental for a little over a year and we love it. Every time there has been a leaky faucet or anything going on with the house, we first try to fix it ourselves, but we also let FSPM know the situation. If it's beyond something we can repair we contact them and they contact the landlords fairly quickly and are fast to resolve any issues. Highly recommended.

Edit: We moved out this year, we were in the rental from 2016-2020 and I would still highly recommend Full Service Property Management. 🙂

Sarah T.

My next door neighbors rent from this company. I have emailed and called in several complaints and this management company never does anything about it. In fact they made the problem worse by telling them to disregard neighbors and fill up the shared garbage can. Their renters have been an extreme detriment to our neighborhood and all they are concerned about is getting paid.

Angel S.

I recently applied for a rental and paid the fee and never even got a reply at all. But they took my application money .###### update
I would like to say that they sent me a full refund of my app fee , turns out there was some mix up and they never saw my app. Sorry it took me so long to update .

Lisa K.

Very responsive company and easy to deal with. Will definitely have them manage my new home as well. Thank you!

Liz C.

Michelle responds quick to calls very kind