Gateway Property Management - Shelton, Washington

Gateway Property Management: A Reliable Property Management Solution

Gateway Property Management is a dedicated property management company located in Shelton, Washington. Situated at Address: 1781 W Shelton Matlock Rd, Shelton, WA 98584, the company offers a comprehensive suite of services to landlords and property owners seeking a streamlined and professional approach to managing their investment properties. They can be reached at Phone: 04263988, and their website is Website: gatewaypropmgmt.com. The company prides itself on its commitment to tenant satisfaction and maximizing returns for its clients.

Key Features and Services

• Tenant Screening: Gateway Property Management implements rigorous tenant screening processes, including credit checks, background checks, and rental history verification, to ensure responsible tenancy.
• Rent Collection: Efficient and timely rent collection services are a cornerstone of their operation, minimizing late payments and maximizing cash flow.
• Property Maintenance: They coordinate and oversee all aspects of property maintenance, from routine repairs to major renovations, utilizing a network of trusted and qualified vendors.
• Financial Reporting: Detailed and accurate financial reports are provided to clients, offering transparency and insight into their investment performance.
• Lease Administration: They expertly handle lease agreements, renewals, and terminations, ensuring compliance with all applicable laws and regulations.
• Eviction Services: In the unfortunate event of non-payment or lease violations, Gateway Property Management provides professional and legally compliant eviction services.

Location and Accessibility

Gateway Property Management’s location in Shelton, Washington, provides convenient access to a thriving real estate market. The office is situated at 1781 W Shelton Matlock Rd, Shelton, WA 98584. Furthermore, the company demonstrates a commitment to accessibility, offering a wheelchair accessible entrance and a wheelchair accessible parking lot, ensuring that individuals with mobility challenges can easily access their services. This dedication to inclusivity reflects their values and commitment to serving the entire community.

Client Feedback and Reputation

Gateway Property Management has garnered a positive reputation within the Shelton area, evidenced by 66 reviews on Google My Business. The average opinion is 3.9/5, indicating a generally satisfied client base. While there’s always room for improvement, the overwhelmingly positive feedback highlights the company’s strengths in client service, tenant management, and property maintenance. The reviews consistently praise the thoroughness and responsiveness of the team, particularly Christal Roberts, who is noted for her attention to detail and proactive approach. Many clients appreciate the time and effort invested in each property, contributing to a stable and successful tenancy.

Why Choose Gateway Property Management

• Experienced Professionals: The team at Gateway Property Management possesses extensive experience in the property management industry, bringing a wealth of knowledge and expertise to every client relationship.
• Client-Focused Approach: They prioritize open communication and collaboration with clients, ensuring that their needs and expectations are met.
• Reliable Service: Gateway Property Management is committed to providing consistent and dependable service, building long-term partnerships with their clients.
• Local Expertise: As a local property management company, they have a deep understanding of the Shelton real estate market and its unique challenges and opportunities.
• Transparent Operations: They maintain transparent and accountable operations, providing clients with clear and concise information about their investment properties.

Additional Information

Gateway Property Management recognizes that managing rental properties can be a demanding task. They strive to alleviate the burden on landlords by offering a complete and hassle-free property management solution. Their goal is to provide peace of mind, allowing clients to focus on other priorities while ensuring their investment properties are well-maintained and generate optimal returns. The positive feedback from clients, particularly regarding Christal Roberts’ dedication and professionalism, underscores the value they bring to the table. The company’s dedication to accessibility further demonstrates their commitment to serving all members of the community. They consistently work to optimize tenant selection and proactively address maintenance concerns, contributing to the long-term success of their clients’ properties.

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👍 Reviews of Gateway Property Management

Bonnie S.

5/5

I have owned rental properties in Shelton Wa since 2005. Once I started using Christal Roberts at Gateway Properties, I have had amazing success with great tenants. Christal is thorough with the details and prompt about getting my listing posted and screening my potential people. It is quite a process and takes a tremendous about of time. Thank you Christal for all you have done for me over the years. You are outstanding in your field!

Rousseau L.

5/5

I love this place they helped me so much. Christal found me an apartment that worked with my budget and perfectly explained everything that I needed to do to fully move in. She was kind the entire time and went above and beyond to help me. Highly recommend for people looking for their first apartment or just in general.

Dave R.

5/5

Christal Roberts and her team at Gateway Property Management are on point with their customer service and knowledge of the business. Always have a positive attitude and ways to find a solution to any problem. We are blessed to have Christal and her team in our community making sure the rentals are safe and secure for our families of Mason County to live happy.

Michael A.

1/5

Avoid This Business at All Costs!
To start I am disabled veteran on a fixed income, I normally protect myself & I did not. I failed to research this business properly please HEED MY WARNING!

I have rarely encountered such a blatantly deceptive and unprofessional operation. This office took my background check fee without ever providing me a copy of the report. Instead, they gave me the runaround and wasted my time.

Despite numerous calls, Cristal, the supposed point of contact, was almost impossible to reach. She has Areli screen her calls, making direct communication nearly impossible. One moment, Cristal responds to emails, and the next, she’s "too busy" with meetings and applications to be available for days. When my application was ultimately denied, she shifted the blame onto the homeowner and still failed to provide a proper receipt for the charges.

Their lack of accountability, poor communication, and evasive behavior are clear red flags. I strongly urge anyone to steer clear of this company. They prey on vulnerable individuals and show zero respect for their clients’ time or resources.

*Below here is my response to Elizabeth Schultz the "Managing Broker"s reply to my initial review. *1/13/25 4:21p.m. mst*"

Your reply doesn't address several key issues I raised.

Background Check: While you’ve mentioned having a copy of the consumer report, you failed to locate my file, failed to send a copy once obtained. I had to chase Christal Roberts multiple times for basic communication. This reflects poorly on your process, as we communicated at the start transparency is very important to me and should have been maintained from the start.

Communication Breakdown: While I understand that Cristal may have been out sick, this issue seems of not being available for phone conversation systemic, not isolated. Areli mentioned she could assist, but my experience shows that the follow-through is inconsistent. Regardless of staff availability, there should be a more professional and streamlined approach to client concerns.

Accountability: Shifting blame to the homeowner and divulging they denied all applications is extremely unprofessional and rude. Your suppose to manage the property professionally not shift blame because you can't handle a issue. I wonder what your property owners would say if they knew your office puts all the blame on the owner.

It’s not just about a denied application—it’s about the lack of respect for clients' time and resources, especially for someone on a fixed income like myself.

Sara R.

5/5

As a tenant, I am a witness of their hard work, always fast, and working in my best interest effectively and in timely manner, including in emergencies. Gateway Property Management are the best of the best. Jolene, Crystal, Elizabeth, and even the maintenance people they sent to take care of some issues at the house were also excellent people.

Joshua B.

5/5

Christal is amazing! Extremely helpful and talks to me like a human and not a number on a screen! Highly recommend!

Rhylea S.

5/5

Gateway is awesome. They have gone above and beyond to help me find a beautiful home.

John P.

5/5

Gateway has been managing my property for 19 years. They've always acted with speed and integrity and are wonderful to work with. They always get back to me immediately and and are great about keeping me informed on Washington legislation and making sure our tenants are well taken care of. I appreciate all of the wonderful staff and their dedication to landlords and tenants alike.