HCM Property Management - Irvine, California

Kelly M.

Gabby Lopez has been great to work with! She’s been extremely helpful with getting us settled into our new rental and finding immediate solutions for any issues we might have. Another thing I appreciate too is that she is very quick to answering emails, calls and texts! I look forward to having her as the property manager for our rental. Thanks for everything Gabby!

Steven K.

After moving to Orange County from out of state, I needed to find a place to live ASAP. Gabby at HCM Property Management was a lifesaver! She was super responsive and professional, making the whole leasing process a breeze. From showing me properties to handling the paperwork, Gabby made everything seamless. If you’re looking for a hassle-free rental experience, I highly recommend reaching out to Gabby at HCM Property Management.

Ted F.

The review is for Bronwyn. I recently moved into a house in Lake Forest and had my first service request for a few sink repairs and a fan in laundry room. Bronwyn was extremely helpful in setting up a vendor to come fix the problems. He was attentive to my needs and provided great communication and service. The vendor provided was very friendly, completed the job in timely manner. Thank you Bronywn and HCM.

H.

Renee has been an absolute pleasure to work with. She is incredibly prompt, always provides updates, and
ensures that every request is handled efficiently. Her professionalism and
dedication stand out, as she consistently stays on top of everything. I truly appreciate her excellent service and couldn't be happier with her support.

Yazeed A.

I am extremely upset and frustrated with the service provided by HCM Property Management. Upon moving into the unit, I encountered a severe water leak in the bathroom, which subsequently affected the neighbors below me. During the investigation, HCM discovered extensive mold, which they claimed had spread everywhere, necessitating the complete replacement of the bathroom stall. It is hard to believe that the mold spread so rapidly solely due to the recent flooding; it seems likely that the mold was pre-existing and not properly addressed before I moved in.

HCM Property Management insisted that my insurance should cover all the repairs, adding to my financial burden. The repair process has been excruciatingly slow and poorly managed. It took them two days just to remove the bathroom stall, and they placed dryers to dry out the wood, which took about two weeks. During this period, the workers only showed up for four days. The day before the insurance adjuster was scheduled to visit, they hastily removed the tub and the rest of the bathroom, then disappeared for five days without any explanation.

When I contacted HCM Management, Ana informed me that they were waiting for the insurance payment. It has now been over five days since that conversation, and I have not received any updates or calls from them. I have been living without a functional bathroom since the beginning of the month, far exceeding the initial two-week timeframe they promised for completing the repairs. I have been forced to use the bathroom at the community clubhouse, which is incredibly inconvenient and unacceptable.

The lack of communication, the slow pace of repairs, and the overall mismanagement by HCM Property Management have caused me significant stress and inconvenience. I would not recommend their services to anyone based on this experience. They have failed to provide even the most basic level of customer service and have shown a complete disregard for the wellbeing and comfort of their tenants.

DR R. D. B.

Title: Consistently Exceptional Service by Dalia G. at HCM Property Management

My spouse, Dr. Britt, and I are thrilled to share yet another phenomenal experience with HCM Property Management, specifically highlighting the outstanding service provided by Dalia G., the Property Coordinator.

When moving into a new property, it's important to remember that even brand-new homes can present unforeseen issues as everything settles and starts being used regularly. Over the past four months in our new home, we've encountered a couple of situations that required immediate attention. Each time, Dalia has been an absolute pleasure to work with, leveraging her extensive experience and expertise to assist us promptly.

Most recently, we faced a plumbing issue that could have become a major inconvenience. With the same swiftness and concern she demonstrated during our first encounter, Dalia expedited the services of the plumbing company and the home management team. She ensured that a professional was dispatched to our home quickly, and everything was handled efficiently and properly. Her ability to understand that issues can arise and her readiness to help in our time of need have given us a tremendous sense of comfort.

We felt compelled to write this second reference to solidify and confirm that Dalia is truly phenomenal at her job. Her extraordinary attention to detail and willingness to go above and beyond to make sure things are done expeditiously are qualities that set her apart. Knowing that we have access to someone like Dalia, who consistently provides exceptional service, makes our experience with HCM Property Management all the more positive.

In closing, we want to thank Dalia once again for her outstanding support. We highly recommend anyone in need of property management services to utilize HCM and especially to ask for Dalia G. She is a true asset to the company and ensures that clients are well taken care of every step of the way.

Warm regards,

Dr. Britt & Dr. Britt

Mike M.

The HCM Management team was very quick and professional. I am glad i chose HCM to manage my property. Lenny, Dianne and Diego were thorough and friendly on all questions I had, and they provided excellent services.

Mikhail V.

as a tenant of the house, I am very pleased with the work of the HCM Property Management team. A convenient modern application plus communication with the coordinator made the registration process very comfortable. I want to mention Ana Hicks, real estate coordinator. thanks to her, all meetings were scheduled to eliminate comments, the rent was recalculated, and much more. Ana always answered all questions very quickly and friendly. thanks to Anya and the whole team of HCM property..