Healdsburg Property Management - Healdsburg, California

Anna T.

My family was very pleased with Healdsburg property management, we rented from them while we were rebuilding our home in Fountaingrove. They were very gracious and letting us extend multiple times because our house was not complete yet what was supposed to be two years turned into four years, any time there was a little maintenance they were on it and we were happy with her services . If we ever have caused in the future to need another rental, we will be sure to go back to Pam and her team.

Anu P.

Tried to contact them several times about a rental property on Zillow and directly via email, that they have listed on several sites and never seem to hear back about showing dates and times. They even reduced the price of the property in this timeframe but did not reach a potential renter.

Cynthia G.

My husband and I had a great experience with Wine Country Life Vacation Rentals property management when we decided to list our home as a vacation rental. Pam helped us to get set up and was great with communications whenever there was a need from the vacationers. Thank you!

Taylor G.

Pam Taeuffer and Healdsburg Property Management have been nothing less than amazing as a property manager. Highly recommend!

Eight months after moving into a month to month lease our Landlord decided to sell her house. At that time we offered to purchase the house within a year and the landlord agreed to that time frame and was "very happy to have such great tenants". Less than a month later Pam called to let me know there would be a home inspection on the property at the end of the week. I asked Pam if the landlord was selling the house Pam reached out to her only to find out the landlord had accepted a bid from a family friend and now after just settling in the Landlord was asking us to vacate within 60 days. 😢 Pam was apologetic and excellent in helping us look for another home. Luckily we were able to secure another lease and I informed the landlord we would be moving out on the 1st which was approximately 45 days after the 60 day notification to vacate. All was fine in my world.

After we moved out and went to turn over the keys is when our landlord decided she wanted me to pay for the additional 15 days until they closed on their home? Claiming to not have given her 30 days notice after she asked me to move out and sold the house out from under me. In addition they tried to charge me for anything and everything they could think of even though we took great care of their home. To say the least I was very upset and readied myself for a legal argument and expected tie up of our security deposit.

During this time Pam was professional, fair and was morally sound. I wish I could say the same for the landlord. Pam was able to navigate a rough scenario and no long legal process was needed. As a renter and property owner I can not say enough about Pam and Healdsburg Property Management. Pam is very professional and handles herself with class, I wish more people in this world were like Pam!

Maxine L.

Pam and her company have been a bad experience from the get go.

My boyfriend and I had to end our lease two months early. I asked Pam ahead of time if there were fees we would face and her answer was just the rest of the lease term is due. But then when we got our deposit she took 30% commission for placing a new tenant. (She says commission in the lease with no percentage giving her the freedom to charge what she feels like). She also took 13 days of rent since the new tenant moved in 13 days after us. However there was no option for us to stay during that time and the new tenant was found before we moved out or even determined a move out date. Also, she needed to maintain the property that hadn’t been done before we moved in. Pam was able to increase the rent $200 a month two month early since we left after 10 months. And again she had zero courtesy to let us know this would be the case when we asked.

The main issue is her poor communication skills. If she was able to pick up a phone call or give us some heads up on this it wouldn’t have become such an issue. Throughout our time as applicants and tenants we felt like an inconvenience to her. The perception is that she took advantage of our situation. We are definitely still catching up after losing more than 2000 after caring for the property as if we owned it.

Pam doesn’t answer her phone, unless you have an appointment. If you go to her office to drop something off she might say put it under the door and make you have a conversation through the door. Every experience with her was frustrating.

She also tried charging us $400 for other maintenance items which she new was wrong and refunded them since she had no proof or receipts. It’s creating a bad vibe for healdsburg and Windsor. The funny thing is her tag line is “you are not a number with us” which is exactly what you are or maybe more like $$.

Kasey S.

We've had the pleasure of working with Healdsburg Property Management for over a year now and are so grateful to have connected with them. They're very diligent, totally on their game, sincere, and conscientious. We hope to continue working with them for a long time.

John R.

Pam Taeuffer exemplifies kindness, sincerity and excellent customer service.After 6 months of my employee being turned down for rental applications I approached Pam and explained his struggle. 2 weeks later Pam called me after finding the perfect property for my employee and his family. I am forever grateful and my employee and his family are forever grateful for being given a chance.Pam is an angel. I now refer everyone I know who is looking for a rental to Pam. Thank you Pam.

Brian G.

Pam was there for us in our hour of need -- literally. My wife, our then 10-year old son, and I walked into her office on Wednesday, October 11, 2017 less than 24 hours after learning that our house had burned down in the Tubbs fire. Less than one hour later, we had a handshake agreement for a rental home to live in. Pam was professional, empathetic, and trustworthy. Our family is grateful for Pam.
Brian Gearinger