idaho landlords - Coeur d'Alene, Idaho

Kal E.

I tried to work with Idaho Landlords (ILL) from a distance. I had positive experience with their CDA office and Tyson. Tyson was friendly and easy to communicate with, he did his best to work with me, answer questions, and followed up with me quickly after leaving messages requesting call back. Unfortunately, the Post Falls office I cannot say the same and due to the fact that they are the office that processes applications I do not see a path forward to working with ILL.

My experience with the Post Falls ILL office was entirely negative and difficult. For context I am a notably high income earner with perfect credit, literally perfect. I am an ideal tenant and every other property manager I have spoken to in this area has been eager to work with me. The ILL Post Falls office was a notably unique experience by comparison though.

I called the ILL Post Falls office to verify questions associated with the application. The lady who answered the phone did not introduce herself. She was short, condescending, and consistently cut me off when I was attempting to ask questions or clarify concerns with her. I was able to get a few questions out and it was clear the application process for ILL was excessively burdensome and as follows:
- Notably they have no online capability so everything must be done in person or via mail making the application process from a distance cumbersome and difficult.
- To further exacerbate this issue they require printed everything to support the application including pet photos and vet records (this would have been much easier with an online portal to submit to).
- They wanted 10 years of rental history despite my family owning our home for many years now. Many of the records they requested have been long since forgotten or lost.
- She made it clear that it was unclear how long it would take them to process the application - I did not get a sense of confidence that they would even follow up with me nor was I even 100% sure they would even process the application had it arrived in the mail.
- The application fee per person ($50), while certainly not a deal breaker, I did note was higher than all competitors I've worked with. You would have thought, given how difficult their process is, they would be more competitive on something like this. Also, they wanted a cashiers check and would not take a personal check. This was a big red flag to me - I have been burned by this before and won my case in small claims in the distant past because of behavior like this. To the youngins out there - If someone asks you for a cashiers check it should immediately give you pause and you should carefully consider your risk exposure before providing it.
- The income requirements I noted were unique compared to others PMs - based on net income rather than gross. I wasn't too concerned about this given my income but it did stand out. I could see how this could be a confounding issue for many.

I had several other questions to follow up on and verify with the Post Falls ILL office but I lost my patience dealing with that woman and her attitude. Given the long history of negative reviews, the cumbersome application process, and the attitude of the Post Falls office lady by the end of that conversation my warning bells were ringing in my ears loud and clear. I'm old, a professional, high income and I've been through the shit in my life. I don't have the patience for the bullshit and disrespect. If someone asked me I would recommend staying away from ILL if they could. The red flags are loud and clear with this PM group.

Hunter P.

I would give this office zero stars if I could. I visited the Post Falls location to view a rental property and ended up waiting over an hour just to get the keys—because they had misplaced them. Instead of checking thoroughly, the staff assumed someone else was already touring the home. To make matters worse, they called me to ask where I was while I was literally standing right in front of the person who had the keys the entire time.

On top of the disorganization, I was told I “looked too young to rent” and was told I couldn’t even afford a place without a roommate based off how I looked. These comments were completely unprofessional, inappropriate, and frankly, insulting. The entire experience was frustrating, disappointing, and left a very poor impression.

John

We have been with Idaho Landlords for almost 11 years and multiple rental houses. We have enjoyed stress free relationship with tenants and Idaho Lanlords. We highly recommend them for your property management needs.

Kaden P.

I’d like to share my experience. Though I understand that my income requirements did not meet there expectations, we were persists t about trying to get the house we were looking at getting into. They were both in the office extremely rude. But not the type of rude you usually run into. They would rather be passively aggressive rude and make you feel be little’d and not worthy. They know exactly how they are being but can’t “show” how they really feel. They may have nice houses and may be great people but their customer service could really use some improvement. After all they are in a customer service based industry.

Kathy C.

Idaho Landords has been such a blessing to our family. Everyone in the office is kind and incredibly helpful. They have handled our property with such professionalism that I can relax knowing that everything is taken care of. I cannot recommend them enough. In fact, I have recommended them to family members how have also used them to help with their own properties. If you are considering hiring a property manager, you cannot go wrong with Idaho Landlords.

Becky G.

*Edit
Aaron was 100% honest, professional, and very helpful with getting me the information I was requesting on income requirements.
Not combining mine and my significant others income because we aren’t legally married is a problem, considering we have been together 16 years, we have excellent credit, great rental history, clean, peaceful tenants. To deny combining income due to lack of a marriage license is unreasonable and in the 16 years we have been together with 3 sons, we have never had a property management company deny combining income. To be honest it was clearly a blessing in disguise and truly the management’s loss, as we could have been great tenants. As for Carol, she needs to retire.. she is so unpleasantly rude and cannot answer simple questions. She should never answer the phone for your company. She would not tell me how much income is required to qualify. Carol only kept saying “you need to fill out an application, all the information is on the application”. Which I find to be unprofessional and shady. It is so apparent this company is not a good company to rent from based on countless terrible reviews. Not to mention the passive aggressive responses to all the bad reviews is not a good look.
I would also recommend cleaning up the dirty diapers on floor, rotten banana, dog poo, and the rest of the filth before showing that home again.

Sandra P.

Darlene is one of the very best property managers there is. She has saved me a lot of headaches in dealing with problems with properties. I know I am in excellent hands and don't have time worry at all about my property. I really appreciate all she does and fully recommend her. She is very honest and fair and supports the terms of the lease.

Jeanette P.

Idaho Landlords is the best property Management Company.
They have maintained my property perfectly. Repairs and replacements needed have been done with great care and quickly.
The tenants selected to live in my house have been the best tenants Thank you Idaho Landlords.