Integra Condominium Association Management, Inc. - Bellingham, Washington

Aman P.

Posted review to an incorrect Integra. Not sure how can I take the review back but definitely you deserve a 5 star for quick response.

Michele M.

Our 55+ community in Bellingham had two previous property management companies before Integra. Our HOA Board was very dissatisfied with those two previous companies; and very satisfied with Integra. As an owner, I have been impressed by Integra's excellent service, both from their office staff and the two owners (Tess & Cindy). They have always answered my questions quickly and efficiently. When I have attended Board meetings, I always observed the broad expertise, financial acumen, wide range of tradesmen contacts and overall professionalism of Integra's Tess as she helps our HOA Board work their way through their many duties, looking after our community. At our annual general meetings, Tess and Cindy have also demonstrated their understanding of owners' concerns; and Tess and Cindy's tact in dealing with a wide variety of owner personalities. I highly recommend Integra.

OnTheRoadAgain

Yes, yes, yes! Sadie Sullivan, the absolute most unprofessional of the bunch. No clue how to speak to homeowners. Thank you so much to all of the other reviewers who are posting about their negative experiences with this company. I am thinking these reviews should be sent to the better business bureau. I could tell my entire story but it would be the exact same as every one of you. Worst customer service ever, they try their hardest not to fix anything or spend money in any way even when it's their legal responsibility. My experience with the maintenance guy they were using to respond to any repairs (Mike) was an absolute nightmare, and then rather than apologizing for everything, they defended him and blamed me! The worst experience I have ever had with a prop management company. I may have to file a homeowners insurance claim for something that is their responsibility to fix because they seem to be refusing to fix it. They are rude and belittling over the phone and email, even seem like they don't want to help you in person. I echo the sentiments of another reviewer who said they don't even want to give 1 star.

Mareyoko B.

I rented a condo in birch bay through Integra years ago and had the WORST experience I have EVER had with any kind of business of that kind. I always look back on it and laugh at the irony of their name. From my experience they are completely lacking in integrity. They did not inform me about the home owners association fees until I had already paid a down payment and i felt like I was surprised by other extra costs I was not originally informed about. The people I dealt with were rude. I got out of that lease as soon as I could. They did NOT make that easy and I lost a lot of money. That part is understandable except for the way it was handled was very bad. It is my belief they made it more difficult than need be out of spite (even though they were already making a profit off the extra fines and deposits, they also did not lose any rent). But I was not comfortable living under a management company like this. Losing some money was better than living under their thumb.

You would be wise to listen to your fellows and look elsewhere for a living situation.

Jennifer C.

I have been a tenant under Integra for over a year and a half now, they have been seamless to work with, respond promptly if I need maintainence, always keep me in the loop on anything happening in my building. After dealing with other property management companies who were not responsive to maintainence requests, among other things, Integra is the breath of fresh air I truly needed. Thank you so much, Integra!

Kat D.

We have had multiple interactions with Integra in which they have lost keys, blamed us for it, yelled at us and then told US that we were unprofessional, incorrectly identified who the owners of the property were, and generally have been very unpleasant to deal with.

Edit: September 2020. Cindy and Tess have threatened to drop our HOA as a client if I was elected to the board, and told our current board members Good Luck finding another property management company to take you. How much more unprofessional can you get?
They also took 6 months to resolve a simple ceiling tile that fell onto our walkway.

NJ G.

I have had very good experiences with the Integra office over 3+ years .Have called 3-4 times about issues which were handled effectively, promptly and well. The latest rate of response was-same day-impressive.
I like the office staff, find their efficiency easy to take- gets good results!

Dee B.

Awful company. I couldn't agree more with the previous reviewers.

I deal with Integra as a tenant. They have threatened to evict me and have also threatened me otherwise - for no good reason. I am a solid tenant. My rent is always paid on time and take exemplary care of the property I inhabit.

Unfortunately, the damage has been done and my rating likely won't go much higher than this. After a horrible couple of days dealing with Tiffany and Tess, the owner, Cindyrae stepped in and we were able to find some common ground.

Avoid this place.